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CaityLM
Level 1: Cadet

I currently live in Canada and am needing to access my MyGov account. I have kept my TELSTRA SIM for this reason, however when I have put it into my phone and turned my roaming on, it is not connecting to any networks. Does anyone know why this might ...

Neets18
Level 1: Cadet

Anyone with an Optus account can’t contact me via phone or text. They are told my phone is disconnected. I however can call and text them. 
I have been into a Telstra shop and changed my pin. I’ve turned my phone on and off multiple times. I definitel ...

Kaz7431
Level 1: Cadet

Need insurance form to submit to get screen fixed I am under insurance I pay $15 a month with my plan 

BigponduserKP
Level 1: Cadet

I have already set up my bigpond email on both my iphone and in outlook365 on my Windows PC.  Can I also set up calendar and contacts to sync on both devices and the webmail version or is this not possible with a bigpond email?

Scorpio57
Level 1: Cadet

Hi. I’ve changed iphones & all my deleted email are showing in inboxI've deleted a few hundred back to 2018any ideas please

lyndol
Level 1: Cadet

I purchased a new iphone and just wish to take sim out of old phone and put in new phone, nothing else. Same number, same plan, same everything.  Proble is that last time I did this I lost all my prepaid credit. All $1000.00 worth and had to fight to ...

NR20
Level 1: Cadet

I plan to get Iphone 11 Pro Max but currently its out of stock. Can I just order a post paid Sim and later adding a phone when its available? 

Nateswrx
Level 1: Cadet

Hi I ordered an iPhone 11 Pro but the order status says on hold. What does that mean? Are they out of stock?

Harith1
Level 1: Cadet

I can't call anybody or go on the internet it shows no service. But my SIM card works on another phone and another SIM card works perfectly in my phone I tried resetting the settings and tried everything but still the same as soon as I turn the phone ...

JenZamper
Level 1: Cadet

How do I switch my voice to text service to voicemail service. I dial 101 and a message tells me it’s not available fro this service and my boss is getting annoyed 

jen18
Level 2: Rookie

Does anyone know when deliveries are expected to flow again?  Ordered a new iPhone SE on 23/4/2020 and have received no information from Telstra as to when we would get it.

sim-1
Level 1: Cadet

I cannot send mail from my iphone - this has only just occurred.  Message i keep getting isCannot Send Mail - "The sender address was invalid"

Shelly20
Level 2: Rookie

Recently I had an enquiry/complaint about my lease phone contract that has run out. The complaint no. Is SR 1 - 2544569990711 , and I have waited over a week for a call back on that issue, and I am keen to have the matter sorted out.

hickie
Level 2: Rookie

I have upgraded 24/7 app to "my telstra" app. on iphone 5 and now cannot login to my telstra account.I have done all the usual. reinstall etc. It takes my username and password and then goes nowhere!! gives no message at all just blank screen.I can o ...

Shakirajan
Level 2: Rookie

I bought an unlocked iPhone 11 Pro Max thinking I could insert my pre-paid sim which didn’t work as I noticed on the device in Mobile section says “Add mobile plan” I then got my nano sim converted my sim over from being pre-paid to plan which still ...

kevin74
Level 2: Rookie

Hello my name is REMOVED i placed orders on the 6th of this month till now i havent gotten any information as they said I will get an email confirmation on any time soon and my orders was placed and processed to be delivered or dispatch on the of 19t ...

Nuria771
Level 1: Cadet

How can I get from the App my 25 extra data 

Fitcert3
Level 1: Cadet

Is there a eSim (Pre-Paid) for the  new iPhone SE version 2?I currently have a (Pre-Paid) nano sim in my iPhone 7 PLUS, & have just ordered the new iPhone 9/SE 

Shanae91
Level 2: Rookie

Ordered a 11 pro Max and open it it's a 11 pro what do I do about it? I need a new phone ASAP and I don't want this one. Thanks 

fu_____
Level 2: Rookie

i have request that my mobile plan and Telstra mobile account be cancelled and disconnected my contract expires in June and I will pay the early disconnection charges one this has been cancelled and a final bill sent to me via my Telstra 24.7

Neets18
Level 1: Cadet

Anyone with an Optus account can’t contact me via phone or text. They are told my phone is disconnected. I however can call and text them. 
I have been into a Telstra shop and changed my pin. I’ve turned my phone on and off multiple times. I definitel ...

Kaz7431
Level 1: Cadet

Need insurance form to submit to get screen fixed I am under insurance I pay $15 a month with my plan 

BigponduserKP
Level 1: Cadet

I have already set up my bigpond email on both my iphone and in outlook365 on my Windows PC.  Can I also set up calendar and contacts to sync on both devices and the webmail version or is this not possible with a bigpond email?

JenZamper
Level 1: Cadet

How do I switch my voice to text service to voicemail service. I dial 101 and a message tells me it’s not available fro this service and my boss is getting annoyed 

Gayan_87
Level 1: Cadet

recently my plan was updated & I received a new iPhone through StarTrack. At the moment I'm unable to return my old device because I do not have access to return barcode. I called the local Telstra store, I contacted Telstra 24/7 call service and I s ...

Knarf
Level 1: Cadet

I purchased an iPhone SE.I’m supposed to be receiving an iPhone SE 2nd Generation.(as described in mobile plan)I received the iPhone today 3/7/20 (it was ordered via Telstra). If I’m getting an iPhone SE generation 2 Shouldn’t it’s description on the ...

Reapoff
Level 1: Cadet

When giving my email address and password on Telstra app to check my data left, It always says it is wrong!

Leithy89
Level 1: Cadet

Just wondering if there is any idea of when phones are coming back into stock- literally every model I'm considering is out of stock and I'm taking the time frame into consideration. Thanks!Model I'm looking at is iPhone 11 128G 

GK05
Level 1: Cadet

With the current messaging support system from Telstra is really sucking. Telstra to assist on an issue takes more than a day. As a customer we are explaining the issue again and again to the customer person. Also, over iPhone app even after setting ...

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