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Apple iPhone

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Nuria771
Level 1: Cadet

How can I get from the App my 25 extra data 

charlie108
Level 1: Cadet

 can u plz help me activate a blank SIM card 

Kudz
Level 2: Rookie

I’m writing this with great disappointment as I am a big fan of the Telstra services. I ordered an iPhone 11 Pro Max on a plan via one of the consultants over the phone and it’s been nearly a week I haven’t received as little as a confirmation email ...

Lilly58bud
Level 1: Cadet

How do I get a sim for Apple Watch series 3 gps cellular 

Jetforce
Level 1: Cadet

Hi we have just moved into a newly built house.Need nbn connected and require a technician to connect from Nbn box located directly outside the property boundary to the house.I have tried to call Telstra, but due to COVID they will not answer their p ...

So_Pissed_Off
Level 1: Cadet

I have had the same Bigpond email account for years, yesterday I started getting errors trying to send emails to or from my Bigpond email account. Other people can email me, but I cannot send an email to myself from my work account; nor can I send ou ...

Holloway79
Level 1: Cadet

I ordered an iPhone 11 online a couple of weeks ago. Received the number and everything via email. Tried to track the order via startrack and tracking number not found. I expected delays with the virus but yesterday I received a bill for a phone I ha ...

Beverly3
Level 1: Cadet

I understand the delay in delivery during covid19, but I have received my plan and charges as well as a bill, but still no new phone.  I have bought things from China and have received them already! Very disappointing that freight problems are blamed ...

mkrdn
Level 1: Cadet

just got replacement iPhone. 
do I take SIM from old iPhone and put in new iPhone before I transfer data from old to new?

Trefor
Level 1: Cadet

I have recently received a new iPhone ordered through Telstra and it had a display fault. If this something I would resolve through Telstra support or Apple support? Any idea how?

Nuria771
Level 1: Cadet

How can I get from the App my 25 extra data 

Fitcert3
Level 1: Cadet

Is there a eSim (Pre-Paid) for the  new iPhone SE version 2?I currently have a (Pre-Paid) nano sim in my iPhone 7 PLUS, & have just ordered the new iPhone 9/SE 

hickie
Level 2: Rookie

I have upgraded 24/7 app to "my telstra" app. on iphone 5 and now cannot login to my telstra account.I have done all the usual. reinstall etc. It takes my username and password and then goes nowhere!! gives no message at all just blank screen.I can o ...

Shanae91
Level 2: Rookie

Ordered a 11 pro Max and open it it's a 11 pro what do I do about it? I need a new phone ASAP and I don't want this one. Thanks 

kevin74
Level 2: Rookie

Hello my name is REMOVED i placed orders on the 6th of this month till now i havent gotten any information as they said I will get an email confirmation on any time soon and my orders was placed and processed to be delivered or dispatch on the of 19t ...

fu_____
Level 2: Rookie

i have request that my mobile plan and Telstra mobile account be cancelled and disconnected my contract expires in June and I will pay the early disconnection charges one this has been cancelled and a final bill sent to me via my Telstra 24.7

framauro
Level 1: Cadet

I have an extra 100 gb in databank under Telstra special deal. My allowance under pre paid $30 has run out and iPhone won’t send texts or access internet. Why doesn’t it automatically go over to the 100gb so I can use it up?Loretta

Tsatish23
Level 1: Cadet

Can you let me know if I can use Telstra 5GNetwork on iPhone 11 as am planning to buy one.

Lucyyparsons
Level 1: Cadet

Hi, I was wondering if you could help me. I accidentally threw out my piece of paper with my order number on it. The one I have on email is shorter than the needed number to activate my sim. How do I go about attaining that number again? 

Glenn248
Level 1: Cadet

Can you clarify please?i received an email advising that I will soon be on a max excess data cap of $100 but I thought my plan was already set not to go over at my plan level (30gb) but then slow. Are you changing my plan?Glenn

Lilly58bud
Level 1: Cadet

How do I get a sim for Apple Watch series 3 gps cellular 

Jetforce
Level 1: Cadet

Hi we have just moved into a newly built house.Need nbn connected and require a technician to connect from Nbn box located directly outside the property boundary to the house.I have tried to call Telstra, but due to COVID they will not answer their p ...

So_Pissed_Off
Level 1: Cadet

I have had the same Bigpond email account for years, yesterday I started getting errors trying to send emails to or from my Bigpond email account. Other people can email me, but I cannot send an email to myself from my work account; nor can I send ou ...

mkrdn
Level 1: Cadet

just got replacement iPhone. 
do I take SIM from old iPhone and put in new iPhone before I transfer data from old to new?

stargirl
Level 1: Cadet

I purchased an apple watch 7 on Telstra Plus website on 7 May and it still has not arrived and I do not have an order number I can track the order number I have begins with LYH and the system does not recognise it how can i follow up 

Mbdownunder
Level 1: Cadet

I have an Apple iPhone 8 with iOS 13.5.  When I get a voicemail, there is zero notification -- neither an SMS nor a badge on the voicemail icon.  I tried a reset of Network Settings, but that operation did not help. Please help!

Klv1
Level 1: Cadet

I just received an email stating my order was canceled after I spoke with agent this morning why? #SBS51014875

Elbereth
Level 1: Cadet

I purchased a new prepaid Sim in store (Telsra Bunbury) the person serving me installed the sim and said I was ready to go.  I didn't check the phone.  I got home (an hour drive from the store) only to find that the SOS only status is still showing.. ...

Trevor_16
Level 1: Cadet

Hi, unable to view or download any bills. App suggests your bill will be available soon to download. Well 2 years is a bit long to be still waiting. Occurs on PC Computer and iPhone and MacBook, Telstra store unable to view it as well. 

PJP3
Level 1: Cadet

I came to Telstra shop in forest hill chase 3 weeks ago and I ordered a new I phone under my small business account.All the details including the fact that I was out of contract was located on your computer system.Yesterday I received a phone call to ...

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