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Ponna
Level 1: Cadet

I have submitted an order to upgrade my iPhone to an iPhone XS on 16th May 2020, just wondering if anyone can assist me with where my order is up to as I have not received this to date.  Thank you. 

Kudz
Level 2: Rookie

I’m writing this with great disappointment as I am a big fan of the Telstra services. I ordered an iPhone 11 Pro Max on a plan via one of the consultants over the phone and it’s been nearly a week I haven’t received as little as a confirmation email ...

Mnaddad
Level 1: Cadet

After forwarding my calls to my second number I couldn’t cancel it

Sala2020
Level 2: Rookie

Hello, I have ordered iphone SE on 26 April but still didn't receive. I received an email on 5th May saying order will be delayed by 10 days but this is taking tooooooo long. Does anyone experiencing delay in your orders. Thanks

Chris767
Level 1: Cadet

Hi, I recently had to fix and replace my screen. I currently have repairs and service warranty and wondering how or who do I need to contact to reimburse the cost.  Cheers Chrissy

StevX
Level 1: Cadet

Since I’ve made the change to iPhone 11, the sms I send to an international number is not received - when I add the sim back to my old iPhone6, the sms will be received. I suspect this may be version and or phone type variation? I can prove that it i ...

Jim-CI
Level 1: Cadet

What is this? 

Julesxs
Level 1: Cadet

I received a spam/scam text message that didn’t have a phone number attached to it but came up as ‘Noah’. I don’t have any Noah’s in my contacts. I realised this was a scam & went to block them but because they’re not a contact it won’t block.

Telsty
Level 1: Cadet

I’ve places an order of iphone 11 pro max, upgrading my plan from sim only plan to the plan with device, and it’s been already 2days. However, I cannot find the detail of the order anywhere from my account, even in the “track my order” from the my Te ...

Js125
Level 1: Cadet

Got a new replacement phone and tried to activate it to no success. After activating it said it may take 4 hours. 2 days later still hasn’t activated. Tried to call Telstra but due to me not being covid 19 or bush fire effected I do not qualify to be ...

kevin74
Level 2: Rookie

Hello my name is REMOVED i placed orders on the 6th of this month till now i havent gotten any information as they said I will get an email confirmation on any time soon and my orders was placed and processed to be delivered or dispatch on the of 19t ...

Nuria771
Level 1: Cadet

How can I get from the App my 25 extra data 

Fitcert3
Level 1: Cadet

Is there a eSim (Pre-Paid) for the  new iPhone SE version 2?I currently have a (Pre-Paid) nano sim in my iPhone 7 PLUS, & have just ordered the new iPhone 9/SE 

hickie
Level 2: Rookie

I have upgraded 24/7 app to "my telstra" app. on iphone 5 and now cannot login to my telstra account.I have done all the usual. reinstall etc. It takes my username and password and then goes nowhere!! gives no message at all just blank screen.I can o ...

Shanae91
Level 2: Rookie

Ordered a 11 pro Max and open it it's a 11 pro what do I do about it? I need a new phone ASAP and I don't want this one. Thanks 

fu_____
Level 2: Rookie

i have request that my mobile plan and Telstra mobile account be cancelled and disconnected my contract expires in June and I will pay the early disconnection charges one this has been cancelled and a final bill sent to me via my Telstra 24.7

framauro
Level 1: Cadet

I have an extra 100 gb in databank under Telstra special deal. My allowance under pre paid $30 has run out and iPhone won’t send texts or access internet. Why doesn’t it automatically go over to the 100gb so I can use it up?Loretta

Tsatish23
Level 1: Cadet

Can you let me know if I can use Telstra 5GNetwork on iPhone 11 as am planning to buy one.

Lucyyparsons
Level 1: Cadet

Hi, I was wondering if you could help me. I accidentally threw out my piece of paper with my order number on it. The one I have on email is shorter than the needed number to activate my sim. How do I go about attaining that number again? 

Glenn248
Level 1: Cadet

Can you clarify please?i received an email advising that I will soon be on a max excess data cap of $100 but I thought my plan was already set not to go over at my plan level (30gb) but then slow. Are you changing my plan?Glenn

Mnaddad
Level 1: Cadet

After forwarding my calls to my second number I couldn’t cancel it

StevX
Level 1: Cadet

Since I’ve made the change to iPhone 11, the sms I send to an international number is not received - when I add the sim back to my old iPhone6, the sms will be received. I suspect this may be version and or phone type variation? I can prove that it i ...

Julesxs
Level 1: Cadet

I received a spam/scam text message that didn’t have a phone number attached to it but came up as ‘Noah’. I don’t have any Noah’s in my contacts. I realised this was a scam & went to block them but because they’re not a contact it won’t block.

Telsty
Level 1: Cadet

I’ve places an order of iphone 11 pro max, upgrading my plan from sim only plan to the plan with device, and it’s been already 2days. However, I cannot find the detail of the order anywhere from my account, even in the “track my order” from the my Te ...

gvm771
Level 1: Cadet

How to setup messagebank for wifi calling?

jed29
Level 1: Cadet

Login FailedCan anyone help with this error message, I have tried deleting app and reinstalling but same message comes up.

Armand21
Level 1: Cadet

Hi Team,

I've done all the troubleshooting why my Mobile Internet is not working without a Wi-Fi connection. I have Data available and it's the first time it has occurred. If someone can help me that will be appreciated. Thanks

Lilly58bud
Level 1: Cadet

How do I get a sim for Apple Watch series 3 gps cellular 

Jetforce
Level 1: Cadet

Hi we have just moved into a newly built house.Need nbn connected and require a technician to connect from Nbn box located directly outside the property boundary to the house.I have tried to call Telstra, but due to COVID they will not answer their p ...

So_Pissed_Off
Level 1: Cadet

I have had the same Bigpond email account for years, yesterday I started getting errors trying to send emails to or from my Bigpond email account. Other people can email me, but I cannot send an email to myself from my work account; nor can I send ou ...

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