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Apple iPhone

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d800
Level 1: Cadet

Hi there,Re my plan, what if I don't want to change my plan and stay on my mobile medium, how will it affect the speed on my internet? It is already very slow anyway will it make it even slower if I stay on my current plan. Besides, I do not exceed m ...

Gabe2112
Level 2: Rookie

My TV and FireTv (connected to projector) work on wifi. However my iPhone, iPad and MacBook Air are connected to the wifi network but show no internet. Is this what you are experiencing? I can’t get anyone from Telstra to help. Tried resetting all de ...

Lexalot
Level 1: Cadet

I am getting a constant stream of incoming calls to my iPhone from a range of numbers in Taiwan (if that's where they really are). If I block a number from one of the calls the next call comes from the same source with the last digit in the  caller I ...

Jaychlosar
Level 1: Cadet

Does anyone else Big pond Email keep dropping out.I have had to try and reset mine 3 times in the last month as it keeps on just dropping out, and completely disappearing from my devices.  I cant log into my Web mail account as it keeps on giving me ...

RS1234
Level 1: Cadet

I changed my Telstra ID password and now I can't get into my bigpond emails on my computer or iphone. The Telstra password doesn't work and all the passwords I thought it would be aren't working. I have just managed to get emails through the Telstra ...

Dimi4
Level 1: Cadet

Hi there, When I send a text message to my contact, I am receiving a response from someone else. Even when I called and talked to my contact, I get a text saying 'I got a missed call, who is calling'.It only seems to be happening with this contact on ...

Dingbat2
Level 1: Cadet

I am stuck overseas and need to shorten the ring time before unanswered calls divert to messagbank. I can't dial the codes needed from my location. How can I change the ring time?

danielgrocock
Level 1: Cadet

i used my misses iPhone XR  the other day when I gave it back it had locked its self. All I did was close the cover. She doesn’t normally have a passcode at lock screen and didn’t the other day so I don’t know what happen but it’s my fault lol. 

Julie00
Level 1: Cadet

How can I check to see if I have short code sms blocked on my phone? I can’t get my uber verification code.

Micksy
Level 1: Cadet

I bought an iphone SE from a Telstra store in 2018.
Locked to the Telstra network.
Replaced under warranty by apple.
Wanted to move my service to Aldi,
Aldi sim will not work in the Iphone SE.
Works in my Iphone 4S.
When i put the sim in the Iphone SE I ge ...

danielgrocock
Level 1: Cadet

i used my misses iPhone XR  the other day when I gave it back it had locked its self. All I did was close the cover. She doesn’t normally have a passcode at lock screen and didn’t the other day so I don’t know what happen but it’s my fault lol. 

JWPS
Level 1: Cadet

Recently changed email password and now receiving following message on my iphone - The mail server "mail.bigpond.com" is not responding..., have tried calling for assistance but get referred back to online help - I'm stuck, How do I fix??

jen18
Level 2: Rookie

Does anyone know when deliveries are expected to flow again?  Ordered a new iPhone SE on 23/4/2020 and have received no information from Telstra as to when we would get it.

sim-1
Level 1: Cadet

I cannot send mail from my iphone - this has only just occurred.  Message i keep getting isCannot Send Mail - "The sender address was invalid"

Shelly20
Level 2: Rookie

Recently I had an enquiry/complaint about my lease phone contract that has run out. The complaint no. Is SR 1 - 2544569990711 , and I have waited over a week for a call back on that issue, and I am keen to have the matter sorted out.

hickie
Level 2: Rookie

I have upgraded 24/7 app to "my telstra" app. on iphone 5 and now cannot login to my telstra account.I have done all the usual. reinstall etc. It takes my username and password and then goes nowhere!! gives no message at all just blank screen.I can o ...

Shakirajan
Level 2: Rookie

I bought an unlocked iPhone 11 Pro Max thinking I could insert my pre-paid sim which didn’t work as I noticed on the device in Mobile section says “Add mobile plan” I then got my nano sim converted my sim over from being pre-paid to plan which still ...

kevin74
Level 2: Rookie

Hello my name is REMOVED i placed orders on the 6th of this month till now i havent gotten any information as they said I will get an email confirmation on any time soon and my orders was placed and processed to be delivered or dispatch on the of 19t ...

Nuria771
Level 1: Cadet

How can I get from the App my 25 extra data 

Fitcert3
Level 1: Cadet

Is there a eSim (Pre-Paid) for the  new iPhone SE version 2?I currently have a (Pre-Paid) nano sim in my iPhone 7 PLUS, & have just ordered the new iPhone 9/SE 

Julie00
Level 1: Cadet

How can I check to see if I have short code sms blocked on my phone? I can’t get my uber verification code.

Katyv
Level 1: Cadet

I’ve got an iPhone 11 Pro Max, I have my My Vodafone personal line as the normal sim and I have just added my Telstra number using the QR code as the e sim how ever it has no service what so ever. Can someone please help. Thanks   ps. The Vodafone si ...

Bronchitis
Level 1: Cadet

I have an iPhone and I can’t enable notifications in the app. So when I’m trying to get a problem resolved, I have to keep checking back to it every minute or so in case I miss the response from customer service. When I go to settings/notifications, ...

eldridge
Level 1: Cadet

Am on a 60gig plan - have used very little until the lat 2 months when data useage has skyrocket to above 60gig. I do not stream anything, not music not movies, jst txt photos & email. I took a mobile daily use reading a week ago. Then changed my hot ...

Cooladdi2008
Level 1: Cadet

How do I set up message to text on my iPhone 8????

sfdf
Level 1: Cadet

Trying to link AFL Live pass from Apple iphone to desktop computer. Have logged into app on phone AFL live pass. have the welcome back screen with subscription info. No blue bar to link live pass. Only blue bar to edit account and blue bar to cancel ...

longw001
Level 1: Cadet

Anyone ever had a battery replaced in an iPhone 6S? Wondering about the cost to see if its worth it.

Joshluis
Level 1: Cadet

How do I know the buyout figure for a leased iphone 10s when contract expires at 24months 

Midnite14
Level 2: Rookie

I am trying to see if I can buy this phone iPhone 7 32GB Black..the Telstra website says that the phonr is available but everytime i click buy .I get taken to a page that comes up with a message saying ..Oh no, we looked everywhere!Sorry, we can’t fi ...

Andika99
Level 1: Cadet

Hello.. i have iphone 11 pro i just going to Apple Store, they told me My iPhone Was blocking MEID by telstra.. what should i do? thanks

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