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Sala2020
Level 1: Cadet

Hello, I have ordered iphone SE on 26 April but still didn't receive. I received an email on 5th May saying order will be delayed by 10 days but this is taking tooooooo long. Does anyone experiencing delay in your orders. Thanks

Nuria771
Level 1: Cadet

How can I get from the App my 25 extra data 

PaulR99
Level 3: Gumshoe

I am a long term Telstra cusomer with mobile, landline and internet plans.
I ordered an new iPhone SE eleven days ago and I have not been advised of despatch, nor does tracking provide me with any info other than 'in progress'. Codie is unhelpful, and ...

budget
Level 1: Cadet

Hi all, can anyone please help??Last night my iphone xs froze, so I turned it off and when I tried to turn it back on it stays on the black screen with the white apple.  I have tried this multiple times.  It has been connected to the original charger ...

Brodie104
Level 1: Cadet

HHHEEELLLPPP!!!   iPhone XS keep going into a reboot cycle. I have tried a hard shutdown, plugging into charge, plugging into iTunes but nothing has helped. My local Telstra store is over 330kms away. I have a newborn so it’s not possible for me to j ...

Clover2019
Level 1: Cadet

I got a sorry we missed you card from star track do telstra deliver i did Oder on line a upgrade my plan got a conformation of order and nothing since and know a star track missed you card would it maybe the sim for the new plan

millzie
Level 1: Cadet

Hey I signed up for a mobile sim only plan today and ain’t up and running yet They told me to contact them if didn’t start yet. 

na00
Level 1: Cadet

Hi there, I have two phones both iPhones. One for work and one is personal. I live in Hocking and get really poor reception on my phones.One to two bars. My work colleague who lives down the road in Wanneroo also has a work Telstra iPhone and his rec ...

Dauphy
Level 1: Cadet

Placed an order for new phone and mobile plan. Telstra says it was shipped on the 14th May. Hasn't arrived. No tracking information available. Only way I can get a hold of Telstra is live chat and not getting anywhere with that. Complaint number give ...

Kingy77
Level 1: Cadet

I ordered a new phone 10 days ago and was assured delivery within 4-5 days. Nothing so far,no tracking updates sent,rang Telstra,not one person could help me...They said to email the complaints/“help” link,which I have done 3 times,and STILL no respo ...

Fitcert3
Level 1: Cadet

Is there a eSim (Pre-Paid) for the  new iPhone SE version 2?I currently have a (Pre-Paid) nano sim in my iPhone 7 PLUS, & have just ordered the new iPhone 9/SE 

hickie
Level 2: Rookie

I have upgraded 24/7 app to "my telstra" app. on iphone 5 and now cannot login to my telstra account.I have done all the usual. reinstall etc. It takes my username and password and then goes nowhere!! gives no message at all just blank screen.I can o ...

Shanae91
Level 2: Rookie

Ordered a 11 pro Max and open it it's a 11 pro what do I do about it? I need a new phone ASAP and I don't want this one. Thanks 

kevin74
Level 2: Rookie

Hello my name is REMOVED i placed orders on the 6th of this month till now i havent gotten any information as they said I will get an email confirmation on any time soon and my orders was placed and processed to be delivered or dispatch on the of 19t ...

fu_____
Level 2: Rookie

i have request that my mobile plan and Telstra mobile account be cancelled and disconnected my contract expires in June and I will pay the early disconnection charges one this has been cancelled and a final bill sent to me via my Telstra 24.7

framauro
Level 1: Cadet

I have an extra 100 gb in databank under Telstra special deal. My allowance under pre paid $30 has run out and iPhone won’t send texts or access internet. Why doesn’t it automatically go over to the 100gb so I can use it up?Loretta

Tsatish23
Level 1: Cadet

Can you let me know if I can use Telstra 5GNetwork on iPhone 11 as am planning to buy one.

Lucyyparsons
Level 1: Cadet

Hi, I was wondering if you could help me. I accidentally threw out my piece of paper with my order number on it. The one I have on email is shorter than the needed number to activate my sim. How do I go about attaining that number again? 

Glenn248
Level 1: Cadet

Can you clarify please?i received an email advising that I will soon be on a max excess data cap of $100 but I thought my plan was already set not to go over at my plan level (30gb) but then slow. Are you changing my plan?Glenn

Sreelok
Level 1: Cadet

Now I am in Overseas I lost my Telstra SIM card. Just wondering if I can have a replacement with the same number sent to my address so I can use my phone as soon as I get home. Regard LOK 

Nuria771
Level 1: Cadet

How can I get from the App my 25 extra data 

millzie
Level 1: Cadet

Hey I signed up for a mobile sim only plan today and ain’t up and running yet They told me to contact them if didn’t start yet. 

na00
Level 1: Cadet

Hi there, I have two phones both iPhones. One for work and one is personal. I live in Hocking and get really poor reception on my phones.One to two bars. My work colleague who lives down the road in Wanneroo also has a work Telstra iPhone and his rec ...

Dauphy
Level 1: Cadet

Placed an order for new phone and mobile plan. Telstra says it was shipped on the 14th May. Hasn't arrived. No tracking information available. Only way I can get a hold of Telstra is live chat and not getting anywhere with that. Complaint number give ...

Shay3
Level 1: Cadet

Has anyone ordered an iPhone Online before and never recieved a confirmation email? I’ve only recieved an email about the billing but none that say my order is confirmed. And this was on Monday. Has anyone experience this before? 

Plays2
Level 1: Cadet

Haven't heard anything

AudreyT
Level 1: Cadet

I have an iPhone 6s. My updated Telstra app has been saying ‘something went wrong’ when I attempt to view my data usage. I have updated my iPhone to IOS 13.5, deleted then reinstalled and deleted then backed up my iCloud but still no luck. Is this be ...

HongSter01
Level 1: Cadet

My Telstra Mobile Protect is showing"An error occurred in setting up this service. Please contact Telstra on 1800 266 000 for support."It's been like that for about 2 years now... and when I call for support, they just say they are working on it...

WillHunter
Level 1: Cadet

Hi there, My phone plan for my IPhone X is close to ending so I decided to upgrade my phone to a IPhone 11pro. Only to find out in my delivery address was from my old place 3-4 years ago. I’ve tried contacting Telstra over the phone but due to carona ...

Maggie42
Level 1: Cadet

For four days I have had SOS service only from Telstra. No outage currently. My family members at the same address have service. I did have my bundle changed last Monday but I did not agree to have no service. I am disabled and battling serious healt ...

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