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Apple iPhone

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Trefor
Level 1: Cadet

I have recently received a new iPhone ordered through Telstra and it had a display fault. If this something I would resolve through Telstra support or Apple support? Any idea how?

Kudz
Level 1: Cadet

I’m writing this with great disappointment as I am a big fan of the Telstra services. I ordered an iPhone 11 Pro Max on a plan via one of the consultants over the phone and it’s been nearly a week I haven’t received as little as a confirmation email ...

stargirl
Level 1: Cadet

I purchased an apple watch 7 on Telstra Plus website on 7 May and it still has not arrived and I do not have an order number I can track the order number I have begins with LYH and the system does not recognise it how can i follow up 

BD30
Level 2: Rookie

I ordered an iPhone 11 Pro via the Telstra website on Tuesday April 7th. The website advised the phone's were in stock (and still does even now). Just wondering how long before it arrives, I've checked the order tracker but still says 'In Progress'

Moderator coffeefrappe
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Moderator Luna23
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Mbdownunder
Level 1: Cadet

I have an Apple iPhone 8 with iOS 13.5.  When I get a voicemail, there is zero notification -- neither an SMS nor a badge on the voicemail icon.  I tried a reset of Network Settings, but that operation did not help. Please help!

Klv1
Level 1: Cadet

I just received an email stating my order was canceled after I spoke with agent this morning why? #SBS51014875

Nuria771
Level 1: Cadet

How can I get from the App my 25 extra data 

Nuria771
Level 1: Cadet

How can I get from the App my 25 extra data 

Fitcert3
Level 1: Cadet

Is there a eSim (Pre-Paid) for the  new iPhone SE version 2?I currently have a (Pre-Paid) nano sim in my iPhone 7 PLUS, & have just ordered the new iPhone 9/SE 

hickie
Level 2: Rookie

I have upgraded 24/7 app to "my telstra" app. on iphone 5 and now cannot login to my telstra account.I have done all the usual. reinstall etc. It takes my username and password and then goes nowhere!! gives no message at all just blank screen.I can o ...

Shanae91
Level 2: Rookie

Ordered a 11 pro Max and open it it's a 11 pro what do I do about it? I need a new phone ASAP and I don't want this one. Thanks 

kevin74
Level 2: Rookie

Hello my name is REMOVED i placed orders on the 6th of this month till now i havent gotten any information as they said I will get an email confirmation on any time soon and my orders was placed and processed to be delivered or dispatch on the of 19t ...

fu_____
Level 2: Rookie

i have request that my mobile plan and Telstra mobile account be cancelled and disconnected my contract expires in June and I will pay the early disconnection charges one this has been cancelled and a final bill sent to me via my Telstra 24.7

framauro
Level 1: Cadet

I have an extra 100 gb in databank under Telstra special deal. My allowance under pre paid $30 has run out and iPhone won’t send texts or access internet. Why doesn’t it automatically go over to the 100gb so I can use it up?Loretta

Tsatish23
Level 1: Cadet

Can you let me know if I can use Telstra 5GNetwork on iPhone 11 as am planning to buy one.

Lucyyparsons
Level 1: Cadet

Hi, I was wondering if you could help me. I accidentally threw out my piece of paper with my order number on it. The one I have on email is shorter than the needed number to activate my sim. How do I go about attaining that number again? 

Glenn248
Level 1: Cadet

Can you clarify please?i received an email advising that I will soon be on a max excess data cap of $100 but I thought my plan was already set not to go over at my plan level (30gb) but then slow. Are you changing my plan?Glenn

stargirl
Level 1: Cadet

I purchased an apple watch 7 on Telstra Plus website on 7 May and it still has not arrived and I do not have an order number I can track the order number I have begins with LYH and the system does not recognise it how can i follow up 

Moderator coffeefrappe
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Moderator Luna23
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Mbdownunder
Level 1: Cadet

I have an Apple iPhone 8 with iOS 13.5.  When I get a voicemail, there is zero notification -- neither an SMS nor a badge on the voicemail icon.  I tried a reset of Network Settings, but that operation did not help. Please help!

Klv1
Level 1: Cadet

I just received an email stating my order was canceled after I spoke with agent this morning why? #SBS51014875

Elbereth
Level 1: Cadet

I purchased a new prepaid Sim in store (Telsra Bunbury) the person serving me installed the sim and said I was ready to go.  I didn't check the phone.  I got home (an hour drive from the store) only to find that the SOS only status is still showing.. ...

Trevor_16
Level 1: Cadet

Hi, unable to view or download any bills. App suggests your bill will be available soon to download. Well 2 years is a bit long to be still waiting. Occurs on PC Computer and iPhone and MacBook, Telstra store unable to view it as well. 

PJP3
Level 1: Cadet

I came to Telstra shop in forest hill chase 3 weeks ago and I ordered a new I phone under my small business account.All the details including the fact that I was out of contract was located on your computer system.Yesterday I received a phone call to ...

Disgruntleduser
Level 1: Cadet

No phone or internet and when I contact via a friends mobile phone they give me web addresses to go to!!!!!!!. They say I have my modem delivered...but I haven't. They tell me my phone is fixed...but it isn't. They now tell me it may take 30 days to ...

Footyfan22
Level 1: Cadet

Why have I got a small screen on my SE2020 iPhone when watching the NRL on my phone. It is the same size as a 6s 7 & 8 iPhones. Is this just another way of making people buy Kayo at $15/mth to get a full screen that we always had???

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