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2747
Level 1: Cadet

When I am at work and I wish to do business or research on my breaks I can not access the internet only make emergency phone calls. The same happens when I visit the house next door. I feel I am being denied my rights as I pay for my Telstra service

Dan357
Level 1: Cadet

Please remove the Telstra #staysafe off my phone !!!!

NR20
Level 1: Cadet

I plan to get Iphone 11 Pro Max but currently its out of stock. Can I just order a post paid Sim and later adding a phone when its available? 

Eve27
Level 1: Cadet

I cannot text a number this same message keeps coming up sayingSince 30th Sept 19, we no longer provide SMS to fixed phone services. For details see telstra.com/featureexit what is this? The number I’m trying to text has nbn not dial up how is this h ...

Gayan_87
Level 1: Cadet

recently my plan was updated & I received a new iPhone through StarTrack. At the moment I'm unable to return my old device because I do not have access to return barcode. I called the local Telstra store, I contacted Telstra 24/7 call service and I s ...

Knarf
Level 1: Cadet

I purchased an iPhone SE.I’m supposed to be receiving an iPhone SE 2nd Generation.(as described in mobile plan)I received the iPhone today 3/7/20 (it was ordered via Telstra). If I’m getting an iPhone SE generation 2 Shouldn’t it’s description on the ...

Knarf
Level 1: Cadet

I purchased an iPhone SE.I’m supposed to be receiving an iPhone SE 2nd Generation.(as described in mobile plan)I received the iPhone today 3/7/20 (it was ordered via Telstra). If I’m getting an iPhone SE generation 2 Shouldn’t it’s description on the ...

Reapoff
Level 1: Cadet

When giving my email address and password on Telstra app to check my data left, It always says it is wrong!

Sala2020
Level 2: Rookie

Hello, I have ordered iphone SE on 26 April but still didn't receive. I received an email on 5th May saying order will be delayed by 10 days but this is taking tooooooo long. Does anyone experiencing delay in your orders. Thanks

Bella209
Level 1: Cadet

Hi, I have a plan with telstra for my iPhone 11 Pro Max and my device is acting up. It is shutting off, restarting and turning on by itself every 2-3 minutes when I am actively using the phone. I am not sure as to why, it started happening a couple d ...

jen18
Level 2: Rookie

Does anyone know when deliveries are expected to flow again?  Ordered a new iPhone SE on 23/4/2020 and have received no information from Telstra as to when we would get it.

sim-1
Level 1: Cadet

I cannot send mail from my iphone - this has only just occurred.  Message i keep getting isCannot Send Mail - "The sender address was invalid"

Shelly20
Level 2: Rookie

Recently I had an enquiry/complaint about my lease phone contract that has run out. The complaint no. Is SR 1 - 2544569990711 , and I have waited over a week for a call back on that issue, and I am keen to have the matter sorted out.

hickie
Level 2: Rookie

I have upgraded 24/7 app to "my telstra" app. on iphone 5 and now cannot login to my telstra account.I have done all the usual. reinstall etc. It takes my username and password and then goes nowhere!! gives no message at all just blank screen.I can o ...

Shakirajan
Level 2: Rookie

I bought an unlocked iPhone 11 Pro Max thinking I could insert my pre-paid sim which didn’t work as I noticed on the device in Mobile section says “Add mobile plan” I then got my nano sim converted my sim over from being pre-paid to plan which still ...

kevin74
Level 2: Rookie

Hello my name is REMOVED i placed orders on the 6th of this month till now i havent gotten any information as they said I will get an email confirmation on any time soon and my orders was placed and processed to be delivered or dispatch on the of 19t ...

Nuria771
Level 1: Cadet

How can I get from the App my 25 extra data 

Fitcert3
Level 1: Cadet

Is there a eSim (Pre-Paid) for the  new iPhone SE version 2?I currently have a (Pre-Paid) nano sim in my iPhone 7 PLUS, & have just ordered the new iPhone 9/SE 

Shanae91
Level 2: Rookie

Ordered a 11 pro Max and open it it's a 11 pro what do I do about it? I need a new phone ASAP and I don't want this one. Thanks 

fu_____
Level 2: Rookie

i have request that my mobile plan and Telstra mobile account be cancelled and disconnected my contract expires in June and I will pay the early disconnection charges one this has been cancelled and a final bill sent to me via my Telstra 24.7

2747
Level 1: Cadet

When I am at work and I wish to do business or research on my breaks I can not access the internet only make emergency phone calls. The same happens when I visit the house next door. I feel I am being denied my rights as I pay for my Telstra service

NR20
Level 1: Cadet

I plan to get Iphone 11 Pro Max but currently its out of stock. Can I just order a post paid Sim and later adding a phone when its available? 

Gayan_87
Level 1: Cadet

recently my plan was updated & I received a new iPhone through StarTrack. At the moment I'm unable to return my old device because I do not have access to return barcode. I called the local Telstra store, I contacted Telstra 24/7 call service and I s ...

Knarf
Level 1: Cadet

I purchased an iPhone SE.I’m supposed to be receiving an iPhone SE 2nd Generation.(as described in mobile plan)I received the iPhone today 3/7/20 (it was ordered via Telstra). If I’m getting an iPhone SE generation 2 Shouldn’t it’s description on the ...

Reapoff
Level 1: Cadet

When giving my email address and password on Telstra app to check my data left, It always says it is wrong!

Harith1
Level 1: Cadet

I can't call anybody or go on the internet it shows no service. But my SIM card works on another phone and another SIM card works perfectly in my phone I tried resetting the settings and tried everything but still the same as soon as I turn the phone ...

Nateswrx
Level 1: Cadet

Hi I ordered an iPhone 11 Pro but the order status says on hold. What does that mean? Are they out of stock?

Leithy89
Level 1: Cadet

Just wondering if there is any idea of when phones are coming back into stock- literally every model I'm considering is out of stock and I'm taking the time frame into consideration. Thanks!Model I'm looking at is iPhone 11 128G 

GK05
Level 1: Cadet

With the current messaging support system from Telstra is really sucking. Telstra to assist on an issue takes more than a day. As a customer we are explaining the issue again and again to the customer person. Also, over iPhone app even after setting ...

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