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Apple iPhone

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Dandan26
Level 1: Cadet

Hi I’m wanting to get a new phone on my plan and still have payments to make on device payment I am willing to pay this in instalments but can not contact 24/7 to speak to a person

WillHunter
Level 1: Cadet

Hi there, My phone plan for my IPhone X is close to ending so I decided to upgrade my phone to a IPhone 11pro. Only to find out in my delivery address was from my old place 3-4 years ago. I’ve tried contacting Telstra over the phone but due to carona ...

Maggie42
Level 1: Cadet

For four days I have had SOS service only from Telstra. No outage currently. My family members at the same address have service. I did have my bundle changed last Monday but I did not agree to have no service. I am disabled and battling serious healt ...

Cintbear
Level 1: Cadet

My daughter just got her new phone as her old phone had run out of contract, when she has updated her new phone she has lost her Apple Music, we are still paying the $11.99 a month subscription can anyone help me with this 

Moderator coffeefrappe
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

JLRoss
Level 1: Cadet

Hi, Is it possible to unlock a prepaid iPhone that is a few years old through this medium? I am aware that the call centres aren’t able to take these requests and stores are unable to do it either. Thank you. 

Moderator coffeefrappe
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Gwkerry
Level 1: Cadet

How do I unlock my  prepaid iPhone 6? I have entered my IMEI number as directed in the telstra website, but without success. The phone remains locked. It is impossible to talk to a telstra representative, and the website takes me around In circles. W ...

Fitcert3
Level 1: Cadet

Is there a eSim (Pre-Paid) for the  new iPhone SE version 2?I currently have a (Pre-Paid) nano sim in my iPhone 7 PLUS, & have just ordered the new iPhone 9/SE 

hickie
Level 2: Rookie

I have upgraded 24/7 app to "my telstra" app. on iphone 5 and now cannot login to my telstra account.I have done all the usual. reinstall etc. It takes my username and password and then goes nowhere!! gives no message at all just blank screen.I can o ...

Shanae91
Level 2: Rookie

Ordered a 11 pro Max and open it it's a 11 pro what do I do about it? I need a new phone ASAP and I don't want this one. Thanks 

kevin74
Level 2: Rookie

Hello my name is REMOVED i placed orders on the 6th of this month till now i havent gotten any information as they said I will get an email confirmation on any time soon and my orders was placed and processed to be delivered or dispatch on the of 19t ...

fu_____
Level 2: Rookie

i have request that my mobile plan and Telstra mobile account be cancelled and disconnected my contract expires in June and I will pay the early disconnection charges one this has been cancelled and a final bill sent to me via my Telstra 24.7

framauro
Level 1: Cadet

I have an extra 100 gb in databank under Telstra special deal. My allowance under pre paid $30 has run out and iPhone won’t send texts or access internet. Why doesn’t it automatically go over to the 100gb so I can use it up?Loretta

Tsatish23
Level 1: Cadet

Can you let me know if I can use Telstra 5GNetwork on iPhone 11 as am planning to buy one.

Lucyyparsons
Level 1: Cadet

Hi, I was wondering if you could help me. I accidentally threw out my piece of paper with my order number on it. The one I have on email is shorter than the needed number to activate my sim. How do I go about attaining that number again? 

Glenn248
Level 1: Cadet

Can you clarify please?i received an email advising that I will soon be on a max excess data cap of $100 but I thought my plan was already set not to go over at my plan level (30gb) but then slow. Are you changing my plan?Glenn

Sreelok
Level 1: Cadet

Now I am in Overseas I lost my Telstra SIM card. Just wondering if I can have a replacement with the same number sent to my address so I can use my phone as soon as I get home. Regard LOK 

Dandan26
Level 1: Cadet

Hi I’m wanting to get a new phone on my plan and still have payments to make on device payment I am willing to pay this in instalments but can not contact 24/7 to speak to a person

WillHunter
Level 1: Cadet

Hi there, My phone plan for my IPhone X is close to ending so I decided to upgrade my phone to a IPhone 11pro. Only to find out in my delivery address was from my old place 3-4 years ago. I’ve tried contacting Telstra over the phone but due to carona ...

Maggie42
Level 1: Cadet

For four days I have had SOS service only from Telstra. No outage currently. My family members at the same address have service. I did have my bundle changed last Monday but I did not agree to have no service. I am disabled and battling serious healt ...

Moderator coffeefrappe
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Moderator coffeefrappe
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

jen18
Level 1: Cadet

Does anyone know when deliveries are expected to flow again?  Ordered a new iPhone SE on 23/4/2020 and have received no information from Telstra as to when we would get it.

karmakarmakarma
Level 1: Cadet

My daughter has an Apple Watch Series 3 GPS + Cellular and I’ve paired it with her iPhone 11. When it came to the part where you set up the Telstra One Number it said her account isn’t eligible. It is saying the same thing on the Telstra app. She has ...

Peter43
Level 1: Cadet

Hi, Can someone from Telstra advise me when my 2 x iPhone 11's in 128gb will be shipped, I ordered these as an upgrade online and I have no idea whats happening with the orders.

Js125
Level 1: Cadet

Got a new replacement phone and tried to activate it to no success. After activating it said it may take 4 hours. 2 days later still hasn’t activated. Tried to call Telstra but due to me not being covid 19 or bush fire effected I do not qualify to be ...

Lcm2
Level 1: Cadet

I purchased an Apple 5 watch and a Telstra one subscription as I do a lot of running and I didn’t want to take my phone with me but wanted to feel safe. But it doesn’t work.  I have been into Telstra twice now and they tested it. They turned Bluetoot ...

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