CrowdSupport®
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Level 2: Rookie

Disconnect my mobile plan

Answered

i have request that my mobile plan and Telstra mobile account be cancelled and disconnected my contract expires in June and I will pay the early disconnection charges one this has been cancelled and a final bill sent to me via my Telstra 24.7

1 ACCEPTED SOLUTION

Accepted Solutions
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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Disconnect my mobile plan

The only way you can cancel your service is by calling 132200 (and yes, there are long delays in getting through). It can't be cancelled online.

 

btw, you accidentally clicked on the Accept as Solution button (which is next to the Reply button), it's easy to do.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

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5 REPLIES 5
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Level 2: Rookie

Re: Disconnect my mobile plan

I am unable to complete this on the Telstra 24/7 and it keep showing error

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Level 2: Rookie

Re: Disconnect my mobile plan

Iv log on to my Telstra 24/7. How do I put through my request to cancel my mobile phone plan

 

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Level 2: Rookie

Re: Disconnect my mobile plan

I’m not request payment I WANT TO DISCONNECT MY PHONE PLAN 

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Level 2: Rookie

Re: Disconnect my mobile plan

No your solution is not applicable 

 

I’M REQUESTING A EARLY CANCELLATION OF MY MOBILE PLAN 

 

Highlighted
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Disconnect my mobile plan

The only way you can cancel your service is by calling 132200 (and yes, there are long delays in getting through). It can't be cancelled online.

 

btw, you accidentally clicked on the Accept as Solution button (which is next to the Reply button), it's easy to do.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit