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faulty my testra app

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I have upgraded 24/7 app to "my telstra" app. on iphone 5 and now cannot login to my telstra account.

I have done all the usual. reinstall etc. It takes my username and password and then goes nowhere!! gives no message at all just blank screen.

I can only therefore see the data usage current on the mobile number.

1 ACCEPTED SOLUTION

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Support Team
Support Team
Accepted Solution

Re: faulty my testra app

Hi @hickie

 

Thank you for getting back to me 

If you've already been in touch with support and they have said they are looking into it, they would be looking into it. 

Unfortunately, there are longer than usual delays with everything at the moment, but I am confident they will resolve any app issues as soon as possible. 

 

Have you tried uninstalling and reinstalling the My Telstra App to see if this assists?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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5 REPLIES 5
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Support Team
Support Team

Re: faulty my testra app

Hi @hickie

 

My apologies for any issues you're experiencing with the My Telstra App

 

What version of iOS is your iPhone 5 running?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 2: Rookie

Re: faulty my testra app

12.5 IOS

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Level 2: Rookie

Re: faulty my testra app

telstra support told me "they were working very hard to solve issues with the app"

I have to say Im sceptical given all the promotions of the app and the many things it is needed for??

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Support Team
Support Team
Accepted Solution

Re: faulty my testra app

Hi @hickie

 

Thank you for getting back to me 

If you've already been in touch with support and they have said they are looking into it, they would be looking into it. 

Unfortunately, there are longer than usual delays with everything at the moment, but I am confident they will resolve any app issues as soon as possible. 

 

Have you tried uninstalling and reinstalling the My Telstra App to see if this assists?

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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Level 2: Rookie

Re: faulty my testra app

Well I’ve just fixed my problem by enabling cookies!!!!!!!! 

The 24/7 app didn’t need that apparently. So now if I’m to use the app I have to enable cookies on my browser for ALL sites. NOT GOOD.! 

Being told by tech that they are working hard to fix the issues with app destroys all credibility. Didn’t anyone think of cookies???? 

App is good but unblocking cookies for all sites to use it is very bad. 

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