Level 1: Cadet

Haven't Received my iPhone but order marked as complete


I ordered an iPhone 11 through JB HiFi over two weeks ago and have still not received it. Telstra has marked my order as complete, however I was never provided with a StarTrack tracking number and the person at JB Hifi could also see none against my account. I can't get through to Telstra, have no tracking number for StarTrack. What do you suggest I do?


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Support Team
Support Team

Re: Haven't Received my iPhone but order marked as complete

Hi @Tracy670


Thank you for your post, my apologies for the delayed response. 


If you purchased your device via JB Hi-Fi, the store that you purchased from will need to escalate further with Telstra on their end. 

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