Level 1: Cadet

iPhone XS on SOS only

My iPhone XS is showing SOS only on both the personal and business lines?


i have checked the settings and network selection is in automatic. I have checked my Telstra account and it is up to date. I have powered off the phone and reinserted the physical Sim. 

Not sure what else to do?


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Level 23: Superhero

Re: iPhone XS on SOS only


What do you mean exactly by personal and business lines please?

Have you recently done a software update?

Recently, there was an update that caused network issues.

If not, please check if one is ready to download and install.

If that's not the case, do a Network Reset and a reboot.  Leave the phone off for 10 minutes.

Next, is to do a back up and a full factory reset.

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
Level 25: The Singularity
Level 25: The Singularity

Re: iPhone XS on SOS only

It could be a local outage, you can check at https://outages.telstra.com

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

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Avoid queuing up and never worry about late fees again.

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