I'd like clarification please..... I refer to the email I received about some of my phone/tablet services not being able to make calls after 22nd April. I have a question re the mobiles not the tablets. Is this because the phones are 3-4 years old and are on a monthly plan? I'm guessing this is a ploy to upgrade these phones. My understanding is that the 2 mobiles, which belong to 2 of my children, that they won't be able to make and receive voice calls?
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I'm happy to say, you've read the message wrong.
It only affects Mobile Broadband SIMs, not Phone SIMs.
If you put a Mobile Broadband SIM in to a Mobile Phone you can't make calls.
The $100 maximum excess usage charge will apply if you are on a plan that has the automatic 1GB for $10 top ups. ie you will only get charged for 10 top ups and then get speed limited, rather than top ups being applied endlessly.
No it’s not upgraded to a new phone.
I ordered a new mobile on the internet last week and it wasn’t approved as yet.
I had to go to Telstra the next day to get something else and while I was I. There I ask them if that order went through. They could t find it anywhere on there system so Telstra shop ordered me a new mobile and signed up for a new contract. The other day the phone what I ordered over the internet arrived in the mail and the other phone what the Telstra shop ordered me is still on its way. Now I have got 2
mobile contracts which I only want one contract. How can I cancel one contract so I only have 1 phone
@Zada I think you've responded to the wrong message thread.
If you want to contact Telstra, either pop back into the store that you ordered the second phone through, or send a message using the My Telstra app on your mobile (blue icon, bottom right of Get help screen) and someone should respond in a few hours/couple of days.