Did an order on 21/03/2020 for a pair of Airpods through the Telstra Rewards (part points part payment) and I got my order confirmation the same hour and that is the last I heard. I live in Brisbane city so metro area so 1-2 shipping time is what they quote though I would not have cared if it took longer but zero communication is getting a bit annoying.
Been trying to talk to someone via phones but had to give on 2 separate occasions after waiting 2 hours with no answer.
Is there any other way to get a confirmation the item will ship or way I can cancel this as I can't seem to connect with anything at Telstra to resolve the issue via phone or complaint submitted.
Even if they just said; no orders are shipping then I would know to go elsewhere at least.
Same here. I just got a generic response- your order is processing through our system, we’ll email you when it progress any further. Month later heard nothing, one Telstra employee says I order doesn’t exist meh! Considering I’ve partly paid for it up front, I expect it to be solved by now.