CrowdSupport®
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Level 1: Cadet

Subscription

Hello ,
 
Dear Telstra , iam outside of Australia since March 19th , before I traveld outside of Australia I talked to the Telstra service and I cancelled my subscription , but it’s still for the second month in a row talking money from my card , and iam not even using it so can you cancel my subscription plan
 
Regards,
Mohamed Alzaabi

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3 REPLIES 3
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Level 22: Superhuman
Level 22: Superhuman

Re: Subscription

Hi @MSZv 

 

If you want to chase it up you can via the My Telstra app, use the "Get Help" icon at the bottom of the screen and leave a message. That will go in a queue and be answered as soon as they can.

 

https://www.telstra.com.au/mytelstra

 

More information on how to leave a message via the My Telstra app can be found at
https://crowdsupport.telstra.com.au/t5/Accounts-Plans/How-to-message-with-us-in-the-My-Telstra-app/t...

Someone keeps putting vegetables in my beer crisper
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Level 1: Cadet

Re: Subscription

Hi @Ozmoz i did that two days ago and no one responded is


@Ozmoz wrote:

Hi @MSZv 

 

If you want to chase it up you can via the My Telstra app, use the "Get Help" icon at the bottom of the screen and leave a message. That will go in a queue and be answered as soon as they can.

 

https://www.telstra.com.au/mytelstra

 

More information on how to leave a message via the My Telstra app can be found at
https://crowdsupport.telstra.com.au/t5/Accounts-Plans/How-to-message-with-us-in-the-My-Telstra-app/t...



their an email that we can contact ? 
Thank you 🙏 

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Level 22: Superhuman
Level 22: Superhuman

Re: Subscription


@MSZv wrote:

 


their an email that we can contact ? 
Thank you 🙏 

Hi @MSZv 

 

No there isn't. And during this COVID-19 pandemic, the app is the best way to contact them. Their normal 13 22 00 number has extremely long delay times.

 

While overseas you can contact Telstra on +61 439 125 109, this is a free call from a Telstra phone. Although not sure the hold times etc on that presently, or even if it is being answered.

 

If you are using Direct Debit then I suggest you log into your account and remove it.

Someone keeps putting vegetables in my beer crisper

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit