CrowdSupport®
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Level 2: Rookie

Texts from ‘unknown’ with strange symbols

I have been receiving random messages from ‘unknown’ with strange symbols. This number also has no information when I click on it.. comes up blank and does not supply me with a number - it is getting extremely annoying. I know I can filter messages from unknown numbers but I do not want to do this. It also does nothing when I click on ‘block this caller’. 

 

 

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56 REPLIES 56
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Level 1: Cadet

Re: Texts from ‘unknown’ with strange symbols

Same thing is happening to me. 

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Level 3: Gumshoe

Re: Texts from ‘unknown’ with strange symbols

I am getting the exact same thing happen to me. It is driving me crazy. First message started on the 2 May 2020. You cannot block these messages, please help!

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Level 2: Rookie

Re: Texts from ‘unknown’ with strange symbols

Mine also started then! 

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Level 2: Rookie

Re: Texts from ‘unknown’ with strange symbols

Same thing is happening to me. It’s very frustrating as it’s all hours of the day and night. 

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Level 1: Cadet

Re: Texts from ‘unknown’ with strange symbols

This is also happening to me, at all hours. Driving me nuts. 

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Level 1: Cadet

Re: Texts from ‘unknown’ with strange symbols

This is happening to me too and started on the 2nd of May. I can't get through to Telstra on the phone!

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Level 2: Rookie

Re: Texts from ‘unknown’ with strange symbols

Also having the same issue has anyone found a solution?

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Level 1: Cadet

Re: Texts from ‘unknown’ with strange symbols

Has there been any solution from Telstra on this? It's happening to lots of people now... is this some type of virus?

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Level 2: Rookie

Re: Texts from ‘unknown’ with strange symbols

Nope, nothing! I’ve tried talking to them on chat but that is hopeless - I will try to call them tomorrow! 

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Level 2: Rookie

Re: Texts from ‘unknown’ with strange symbols

I have tried calling Telstra and I cannot get through - very frustrating!!

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Level 2: Rookie

Re: Texts from ‘unknown’ with strange symbols

I’m having the exact same issue. Spoke to someone at the call centre and they couldn’t resolve the issue at all 

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Level 2: Rookie

Re: Texts from ‘unknown’ with strange symbols

How annoying! What did they say to do about it? 

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Level 2: Rookie

Re: Texts from ‘unknown’ with strange symbols

They suggested I ask on CrowdSupport :/

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Level 2: Rookie

Re: Texts from ‘unknown’ with strange symbols

Lol... we all have no idea

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Level 3: Gumshoe

Re: Texts from ‘unknown’ with strange symbols

I anticipate Telstra will have no clue on how to deal with this, where it came from or why we were all lucky enough to have our mobile numbers chosen 🤦🏽‍♂️
I’ve been racking my brain if I downloaded an app on Saturday or signed up for a website / account. Perhaps something we may all have in common? Otherwise it is completely random. FML

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Level 2: Rookie

Re: Texts from ‘unknown’ with strange symbols

When I asked they couldn’t block the number from texting, only calling me. But that’s no help when all it does is text.

 

Also, it isn’t 1 number every new message was from a new number all based in Egypt so they would have to block each number individually even if they could block texts

 

 

i required 

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Level 2: Rookie

Re: Texts from ‘unknown’ with strange symbols

I honestly don’t think I downloaded or signed up for anything. It is strange that we have all started receiving the messages on the same day - maybe it is random? 

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Level 20: Director

Re: Texts from ‘unknown’ with strange symbols

You could try this:

  • click on the top icon with "Unknown" underneath - this will open a second line
  • click on the "info" button at the right of that second line
  • click on the little right arrow on the extreme right of the top "Unknown" line
  • click on Block this Caller
If I've been of assistance please assist others by marking the post accordingly. Click the "Like" button,
Palpatine has participated in Social Media accreditation through Telstra and has access to some enhanced support and escalation processes. Palpatine is not a Telstra employee and any posts or opinions are entirely his own.
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Level 2: Rookie

Re: Texts from ‘unknown’ with strange symbols

Thanks for your help but I have already tried that as well. It doesn’t work unfortunately Smiley Sad

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Level 23: Superhero
Level 23: Superhero

Re: Texts from ‘unknown’ with strange symbols

Did you happen to have an iOS update on that date?

 

Google IOS 13.4.1 and read forbes.com article.

Apparently IOS 13.4.1 has a major problem with users receiving unusual text messages.

This could be what's causing the problem...just a thought.

 

You all might want to look at Apple's Community forum, you might find something there regarding your problem. 

I'm a Samsung user so I can't tell you exactly how to find the forum.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.
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Level 1: Cadet

Re: Texts from ‘unknown’ with strange symbols

I’m getting these too. Started 2nd May. Contacted Telstra twice and no solution. Very annoying. Can’t block it either.

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Level 20: Director

Re: Texts from ‘unknown’ with strange symbols

Here is the link to Apple Support on the 13.4.1 issues.

https://discussions.apple.com/search?q=13.4.1%20problems&page=1&content=filterDiscussions&time=week

 

Seems like lots of issues but Can't see anything re unusual Texts, however the general consensus is to delay an upgrade to 13.4.1

If I've been of assistance please assist others by marking the post accordingly. Click the "Like" button,
Palpatine has participated in Social Media accreditation through Telstra and has access to some enhanced support and escalation processes. Palpatine is not a Telstra employee and any posts or opinions are entirely his own.
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Level 2: Rookie

Re: Texts from ‘unknown’ with strange symbols

I have not yet updated to 13.4.1 but I’m still receiving the messages. I think it’s just a coincidence that the messages started around the same time as the update came out

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Level 3: Gumshoe

Re: Texts from ‘unknown’ with strange symbols

I am the same, my phone is running 13.3.1 and I am still getting the messages.

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Level 20: Director

Re: Texts from ‘unknown’ with strange symbols

thanks - so it seems not to be related to 13.4

If I've been of assistance please assist others by marking the post accordingly. Click the "Like" button,
Palpatine has participated in Social Media accreditation through Telstra and has access to some enhanced support and escalation processes. Palpatine is not a Telstra employee and any posts or opinions are entirely his own.
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Level 20: Director

Re: Texts from ‘unknown’ with strange symbols

thanks Daniel, yes it does seem that the unusual messages are not related to 13.4.

 

But 13.4 appears to have a few issues, so I suggest that you turn OFF Auto updates until the problems a solved and another update comes out. One of the warring issues is high data use (ie giga bits) from "Uninstalled Apps". (See my link in an earlier post on this issue)

If I've been of assistance please assist others by marking the post accordingly. Click the "Like" button,
Palpatine has participated in Social Media accreditation through Telstra and has access to some enhanced support and escalation processes. Palpatine is not a Telstra employee and any posts or opinions are entirely his own.
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Level 3: Gumshoe

Re: Texts from ‘unknown’ with strange symbols

How is everyone going with the these messages? I have not had one since this time yesterday 🤞🏽

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Level 20: Director

Re: Texts from ‘unknown’ with strange symbols

Just curious, has anyone with these messages been researching sites or studying molecular biology? (Trying to invent your own covid19 cure)

 

reason being that the lines of text are not unlike formulas used in molecular biology?

If I've been of assistance please assist others by marking the post accordingly. Click the "Like" button,
Palpatine has participated in Social Media accreditation through Telstra and has access to some enhanced support and escalation processes. Palpatine is not a Telstra employee and any posts or opinions are entirely his own.
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Level 3: Gumshoe

Re: Texts from ‘unknown’ with strange symbols

I certainly haven’t been looking up molecular biology. I reckon I’ll leave that to the experts!

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Level 2: Rookie

Re: Texts from ‘unknown’ with strange symbols

I don’t want to jinx it but neither have I! 👏🏼

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Level 2: Rookie

Re: Texts from ‘unknown’ with strange symbols

Haha I have definitely not! 

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Level 2: Rookie

Re: Texts from ‘unknown’ with strange symbols

I got 3 overnight! They are back! 

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Level 3: Gumshoe

Re: Texts from ‘unknown’ with strange symbols

Me too 🤦🏽‍♂️

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Level 2: Rookie

Re: Texts from ‘unknown’ with strange symbols

I got 5 overnight staying at 11:30pm. I contacted Telstra via the Facebook PM and got told to block the number to which I told her you can’t then told to just ignore them. 🤦‍♀️ 

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Level 2: Rookie

Re: Texts from ‘unknown’ with strange symbols

I received more messages from 11pm to about 3 am then also so I received a text from my bank, I have cancelled my card and requested a new one if you guys have had any trouble I suggest you do the same!

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Level 25: The Singularity
Level 25: The Singularity

Re: Texts from ‘unknown’ with strange symbols

I hope you didn't click on the link in the SMS as that is not your bank. That is a Scam.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 20: Director

Re: Texts from ‘unknown’ with strange symbols

Hi Braden, that whole message in the screenshot looks like a scam itself to me. Check it out by talking to the bank. I certainly would not be clicking on that link to be unblocking

If I've been of assistance please assist others by marking the post accordingly. Click the "Like" button,
Palpatine has participated in Social Media accreditation through Telstra and has access to some enhanced support and escalation processes. Palpatine is not a Telstra employee and any posts or opinions are entirely his own.
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Level 25: The Singularity
Level 25: The Singularity

Re: Texts from ‘unknown’ with strange symbols

It's definitely a scam. The domain is registered through GoDaddy by someone going through an agent in Arizona. It has nothing to do with NAB.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 20: Director

Re: Texts from ‘unknown’ with strange symbols

Agree Jupiter - I am a NAB customer and it is not their style, the language is incorrect, and NAB will never ask to click on a link from a message or email

 

brayden_g if you are still following this thread, IMMEDIATELY try to contact NAB on 132265 or 1300 730213. Which might be difficult, so go to your NAB on-line Banking app or website, reduce your daily limit to zero, make sure you have 2 factor authentication activated. You can also set up a daily email from NAB with your Card balance 

 

also report the scam here:

 

 https://www.nab.com.au/about-us/security

 

There are other tips on this page that you need to follow as well.

 

 

If I've been of assistance please assist others by marking the post accordingly. Click the "Like" button,
Palpatine has participated in Social Media accreditation through Telstra and has access to some enhanced support and escalation processes. Palpatine is not a Telstra employee and any posts or opinions are entirely his own.
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Level 2: Rookie

Re: Texts from ‘unknown’ with strange symbols

Can confirm I didn’t click the link! Thank you for letting me know it’s very appreciated I will get onto that now 

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Level 3: Gumshoe

Re: Texts from ‘unknown’ with strange symbols

I got the same messages ‘from NAB’ today. Deleted straight away. I am so sick of this.

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Level 2: Rookie

Re: Texts from ‘unknown’ with strange symbols

It’s becoming very ridiculous, did you make any online purchases around the same time the texts started appearing?

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Level 20: Director

Re: Texts from ‘unknown’ with strange symbols

At this stage I’d do a hard reset on my phone and restore from a backup from pre the first messages - just a thought

?

 

If I've been of assistance please assist others by marking the post accordingly. Click the "Like" button,
Palpatine has participated in Social Media accreditation through Telstra and has access to some enhanced support and escalation processes. Palpatine is not a Telstra employee and any posts or opinions are entirely his own.
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Level 20: Director

Re: Texts from ‘unknown’ with strange symbols

 

 

If I've been of assistance please assist others by marking the post accordingly. Click the "Like" button,
Palpatine has participated in Social Media accreditation through Telstra and has access to some enhanced support and escalation processes. Palpatine is not a Telstra employee and any posts or opinions are entirely his own.
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Level 20: Director

Re: Texts from ‘unknown’ with strange symbols

Maddi065 GoneNuts Beilo 

 

I may be getting closer!

 

I have consulted another "brains trust" and the most plausible response is that the texts appear to be a Network Management tool code where the technician has accidentally implemented the code without making it hidden from the public.

 

There are a few other uses of this code as well.

 

I have passed the details of my suspicions on to those with contacts in Network Ops so some action may be taken to fix what appears to be a human implementation error.  

If I've been of assistance please assist others by marking the post accordingly. Click the "Like" button,
Palpatine has participated in Social Media accreditation through Telstra and has access to some enhanced support and escalation processes. Palpatine is not a Telstra employee and any posts or opinions are entirely his own.
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Level 2: Rookie

Re: Texts from ‘unknown’ with strange symbols

Has anyone else begun receiving the messages again? I hadn’t received any since last Thursday but received a lot yesterday and today. Just when I thought it was all over

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Level 2: Rookie

Re: Texts from ‘unknown’ with strange symbols

Yep mine started again yesterday and today also. So frustrating. All hours of the day and night. 

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Level 3: Gumshoe

Re: Texts from ‘unknown’ with strange symbols

Yes, mine was the same also. Everything went quiet and they have started again. I woke up this morning to 4 messages from ‘Telstra Support’.

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Level 1: Cadet

Re: Texts from ‘unknown’ with strange symbols

I too have been getting these texts.  I have an Iphone 11. 

NEW development: since Thursday 14th May I have also been getting a text from Telstra several times each day:

Set it & forget it

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Avoid queuing up and never worry about late fees again.

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