CAH11
Level 1: Cadet

Apple Music 6 Month Trial

I recently upgraded my phone which came with a 6 month trial of Apple Music through Telstra. I already had a paid service on my old plan and have not changed my Apple ID. However all my created plsylists have diappeared when the trial started. Can I retrieve these as I built them up over a couple of years.

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1 REPLY 1
DingoDan
Telstra (Retired)
Telstra (Retired)

Re: Apple Music 6 Month Trial

Hey CHA11,

 

I'm sorry to hear that you have lost the playlists via the Apple Music service and do apologise for any inconvenience that this has caused Smiley Sad I would recommend having this raised with Apple Music directly to see if these can be recovered fully, as we primarily deal with the billing of this service via your account and don't control what happens within the app and service itself.

 

The details that we have on this offer with the Apple Music trial can be located at:

 

http://tel.st/r9vsp

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