Level 1: Cadet

Apple Music 6 Month Trial

I recently upgraded my phone which came with a 6 month trial of Apple Music through Telstra. I already had a paid service on my old plan and have not changed my Apple ID. However all my created plsylists have diappeared when the trial started. Can I retrieve these as I built them up over a couple of years.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Telstra (Retired)
Telstra (Retired)

Re: Apple Music 6 Month Trial

Hey CHA11,


I'm sorry to hear that you have lost the playlists via the Apple Music service and do apologise for any inconvenience that this has caused Smiley Sad I would recommend having this raised with Apple Music directly to see if these can be recovered fully, as we primarily deal with the billing of this service via your account and don't control what happens within the app and service itself.


The details that we have on this offer with the Apple Music trial can be located at:

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

My Telstra

Activate Apple Music and get data free streaming with the My Telstra app.

Find out more