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Level 2: Rookie

Apple Music Free subscription with existing family account

Answered

Hi. 

 

I have an an existing Apple Music account with family members authorised. Can I log in with this AM ID to access the free data allowance on my mobile plan?

 

cheers 

 

Stan

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Level 2: Rookie
Accepted Solution

Re: Apple Music Free subscription with existing family account

Thanks to all

 

Thhis is good news.

 

Stan

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5 REPLIES 5
Telstra (Retired)
Telstra (Retired)

Re: Apple Music Free subscription with existing family account

Hi stan59,

 

Welcome to CrowdSupport

 

You need to activate the subscription for the eligible device via MyAccount. At this point in time we don't support 'Family' Subscriptions, only Single Device Subscriptions.

 

For more information check out our Apple Music FAQ http://crowdsupport.telstra.com.au/t5/Apple-Music-KB/Apple-Music-FAQs/ta-p/484653

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 23: Superhero

Re: Apple Music Free subscription with existing family account

Not sure if that was the question Adam_E

@stan59 - Streaming Apple music is unmetered regardless of how you signed up to the Apple music subsription. So if you have an existing family account, any of those family members streaming directly on their device with a Telstra SIM in it will not have the data counted.
If you've found a solution then don't forget to mark that post accordingly.
If you think I've been of assistance to you please remember to let me know by clicking on the LIKE button.

Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
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Telstra (Retired)
Telstra (Retired)

Re: Apple Music Free subscription with existing family account

Yes Kalak, I apologize for the confusion caused.

 

Since 23rd August, Telstra customers can now enjoy unlimited music streaming with Apple Music. Whether you joined Apple Music with Telstra or directly with Apple, if you’re a Telstra mobile customer, you can listen to songs, playlists, albums and radio stations and it won’t count towards your data allowance. Video content and non-music content will incur data charges when using Apple Music. FairPlay policy applies. For use in Australia only of course.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Level 2: Rookie
Accepted Solution

Re: Apple Music Free subscription with existing family account

Thanks to all

 

Thhis is good news.

 

Stan

View solution in original post

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Level 25: The Singularity
Level 25: The Singularity

Re: Apple Music Free subscription with existing family account

Downloading music for offline listening will also incur data charges.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

My Telstra

Activate Apple Music and get data free streaming with the My Telstra app.

Find out more