Level 2: Rookie

Apple Music not linking. Telephone support seems to not know the issue.

Ok so when I try to link my Telstra Apple Music with my Apple ID, I cannot.

 

Firstly when I click your link provided to me via SMS. I get this screen:

 

IMG_0478.png

 

Winner YES?!?! Nope. It does not link. It just sits at this screen doing nothing once I put in my password. Upon calling Telstra phone support they want me to 'reinstall Apple Music'. This is impossible. I have also been into both the Apple store and Telstra store and they both blame each other. I have all the latest updates and even when it seems 'linked' I still get the following screen.

 

IMG_0480.png

I also do not have a current subscription as it has expired (I cancelled it upon receiving Telstras offer. 

 

IMG_0482.png

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