Skperi
Level 2: Rookie

Apple music play list disappeared

Hi, I had Apple music subscription always and had a number of songs that I had downloaded. Recently I moved to Telstra and availed the 6 month free Apple music subscription. I just saw that all of my songs (iCloud library) that were linked to my apple music account is no longer being shown. I have linked my apple Id after activating apple music through Telstra but still I cannot find the songs in my play list.
Do I have to download all of the songs again?

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6 REPLIES 6
Iain_T
Telstra (Retired)
Telstra (Retired)

Re: Apple music play list disappeared

Hi Skperi, 

 

Depending on your chosen settings, you can sync your iTunes & iCloud library with your phone at any time. You can change the settings in your phone or iTunes at anytime. Please remember that syncing your music over a mobile network will use data.

 

If you need help syncing, please visit https://support.apple.com/

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Skperi
Level 2: Rookie

Re: Apple music play list disappeared

Hi Iain, I did try the syncing option but to no avail. Note that the songs were available till yesterday. For some reason they disappeared today. When I opened Music, it asked me to link my Apple Id and I did. I even checked Settings to ensure iCloud music library was enabled.
Iain_T
Telstra (Retired)
Telstra (Retired)

Re: Apple music play list disappeared

Sounds like an issue on Apples end sorry. Be best to check with their support and see what information they can advise. 

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Skperi
Level 2: Rookie

Re: Apple music play list disappeared

Thanks Iain. Will do it and hopefully it will be resolved. It would be a pain if I have to redownload all my songs again.
Iain_T
Telstra (Retired)
Telstra (Retired)

Re: Apple music play list disappeared

No worries. Please let us know what's advised 🙂 Other might see this and can help them if needed. 

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Skperi
Level 2: Rookie

Re: Apple music play list disappeared

So this has something to do with the region change. Initially I was logged into iTunes from another region. Because I changed regions, my play list has been wiped out.

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