Apple Music problem verifying

[Rochelleybean]

Hi I am having difficulty redeeming my Apple Music subscription. I hvae downloaded the app to my Samsung S7, visited My Account in the 24/7 app and it says my subscription is active. Then when I go to Apple Music it takes forever to verify the account and it hasnt seemed to have worked, even after loggin in with my usual apple id. Is there somethiing I am missing?

Any help would be appreciated. 

[DeltaSquad]

Hey Rochelleybean,

Welcome to CrowdSupport.

When you activated your subscription to Apple Music, did you receive a confirmation SMS with a link to verify the subscription?

- Matt

[Rochelleybean]

I recieved an sms that said I had the membership and it gave me a link to the app on the play store. There was another reminder sent to me. My plan had to be completed the next business day as there were issues lodging it by the back of house team. Would this have caused a delay or possibly was not activated properly?

[DeltaSquad]

@Rochelleybean,

It is possible that this may have caused a delay.

I'd recommend contacting the billing teams via Live Chat to reset the subscription.
This should prompt a new SMS activation confirmation to be sent to you.

- Matt