Highlighted
Level 1: Cadet

Apple Music was working, but now not working on my Samsung phone

Hi,

I've activated my 12 months of Apple Music (some months ago), and have been happily using Apple Music on my Samsung S6+. Recently, it stopped working. What happens is that I open the Apple Music app, and after thinking for a bit, it advises 'There was a problem verifying your Apple Music membership'. I've checked on the 24x7 app, and my Apple Music account is still active, for several months yet.

I've tried calling Apple, but they directed me back to Telstra.

Any ideas on how to resolve this?

Robert.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Highlighted
Level 24: Supreme Being
Level 24: Supreme Being

Re: Apple Music was working, but now not working on my Samsung phone

Did you link it to an Apple ID? If so have you tried logging out and logging back in with that and see if that helps?
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

My Telstra

Activate Apple Music and get data free streaming with the My Telstra app.

Find out more