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Bigred63
Bigred63
Level 1: Cadet
2 weeks ago

Apple Music not active now on mobile

My last bill, (post paid) June 2020 says I've been charged $11.99 for an apple music subscription but now says not available on my phone. Is this no longer available going forward?

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CR2323
CR2323
Level 1: Cadet
2 weeks ago

Apple Music library has disappeared

Hi My Apple Music playlist disappeared from all my registered devices today.  I pay the $11.99 for my subscription through my post-paid Telstra bill.  It shows as a charge on my most recent bill. Signing out of the Apple ID and signing in again doesn ...

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Mattt11
Mattt11
Level 1: Cadet
a month ago

Apple music

Through my Telstra mobile plan I've made monthly payments for Apple music and have used it for some time now. Recently my mobile plan was updated by Telstra and not by my choosing and now I cannot access apple music as per usual. I have an apple acco ...

  • 800 Views
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daniel_25
daniel_25
Level 1: Cadet
a month ago

Apple Music Stopped working

Apple Music on my Phone was connected via Telstra Subscription, Just stopped working and is now prompting for a subscription, has telstra discontinued this as a option on my bill? (apple music via Telstra)

  • 201 Views
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Rusty-68
Rusty-68
Level 2: Rookie
March

Lost Apple Music subscription

Telstra automatically upgraded my mobile to a new plan and I've lost my apple music it says I'm not subscribed I have been for a couple of years??

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brr
brr
Level 1: Cadet
April

Subscription stopped working

About a month ago my Apple Music stopped working. Didn’t think much of it at the start... I thought it may just be a case of logging back in or something.. since then I’ve tried multiple times to re activate with no success. I’ve tried contacting Tel ...

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Jellysandhu
Jellysandhu
Level 1: Cadet
April

Issue woth apple music

Hiwhen i have purchased my phone on plan with Telstra along with i got apple music for 1 year free but doesn’t sound to right its still asking me to pay

  • 725 Views
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Mightyboosh
Mightyboosh
Level 1: Cadet
March

No Apple Music in Add-on List

I have checked on my 24/7 account on the website, the 24/7 app, all our services, not one is showing that Apple Music can be added, like it's not there on the add-on list at all. Seriously why is it this hard to just get some music happening. I got n ...

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Boofhead67
Boofhead67
Level 1: Cadet
March

Why is my apple music not working says i have no subscription

Was working now says device is not subscribed

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Alb18
Alb18
Level 1: Cadet
March

Apple music

My plan includes data free apple music. Does this include the monthsubscription fee for apple music?

  • 485 Views
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Rory1
Rory1
Level 1: Cadet
August

Activation

How do I activate the Apple Music account. I can’t find any buttons in the 24/7 app

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Hayley37
Hayley37
Level 1: Cadet
March 2019

How do I cancel Apple Music?

I have tried a million times to cancel my Apple Music subscription both on the app and online without success.

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why_do_i_bother
why_do_i_bother
Level 2: Rookie
March 2019

Apple music

How do I upgrade to a family membership for Apple Music?????

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Zaco5
Zaco5
Level 1: Cadet
November 2018

Apple Music subscription

Telstra has sent me a recent reminder to subscribe to Apple Music before the offer expires 26 December.... so I subscribed and more than 24 hrs later I still don’t have a validation text and access to Apple Music. Does the validation process take tha ...

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TZ4
TZ4
Level 1: Cadet
October 2018

Apple Music

I have cancelled my 3 month apple music trial and added the Telstra 6 month trial   I did not receive a confirmation text from Telstra but the 24x7 app says my Apple Music memebership is active.   I have an iphone 5s. How does my music app know that ...

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George99
George99
Level 1: Cadet
September 2018

Apple Music 6 month free trial

I’ve recieved 6 months free Apple Music as part of my new Nighthawk device plan, I activated it two months ago but it’s had been renewing monthly from my bank account. I don’t know if the deal has started and it’s still been charging me or not.

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Thistle94
Thistle94
Level 1: Cadet
September 2018

Existing Apple Music Account

I want to add the data free streaming on Apple Music onto my Telstra account but I already have an existing apple music account. Am I still eligible to pay for an add on to stream for free?

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ireneconner2
ireneconner2
Level 1: Cadet
August 2018

Apple music

I was signed up to Apple Music when I took out a new contract but have not used it as yet. My friend tells me she did the same - but did downloaded songs - but when she cancelled her subscription before the end of the trial period she lost all her mu ...

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Vixen71
Vixen71
Level 1: Cadet
May 2018

Apple Music

Just recontracted to telstra w iPhone X. Can I get another 12 mths free Apple Music??

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K8Fish87
K8Fish87
Level 1: Cadet
January 2018

Loss of all music from Apple Music

Hi,
I made a silly mistake of thinking I had to unsubscribe to Apple Music as my free 12mth trial was up, I am now aware I can continue the subscription at a cost. However, I didn't realise that this would delete all of the music I had downloaded in t ...

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Mattt11
Mattt11
Level 1: Cadet
a month ago

Apple music

Through my Telstra mobile plan I've made monthly payments for Apple music and have used it for some time now. Recently my mobile plan was updated by Telstra and not by my choosing and now I cannot access apple music as per usual. I have an apple acco ...

  • 800 Views
  • 0 Replies
1 Kudo
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daniel_25
daniel_25
Level 1: Cadet
a month ago

Apple Music Stopped working

Apple Music on my Phone was connected via Telstra Subscription, Just stopped working and is now prompting for a subscription, has telstra discontinued this as a option on my bill? (apple music via Telstra)

  • 201 Views
  • 0 Replies
0 Kudos
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Jellysandhu
Jellysandhu
Level 1: Cadet
April

Issue woth apple music

Hiwhen i have purchased my phone on plan with Telstra along with i got apple music for 1 year free but doesn’t sound to right its still asking me to pay

  • 725 Views
  • 0 Replies
0 Kudos
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More
Alb18
Alb18
Level 1: Cadet
March

Apple music

My plan includes data free apple music. Does this include the monthsubscription fee for apple music?

  • 485 Views
  • 0 Replies
0 Kudos
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TZ4
TZ4
Level 1: Cadet
October 2018

Apple Music

I have cancelled my 3 month apple music trial and added the Telstra 6 month trial I did not receive a confirmation text from Telstra but the 24x7 app says my Apple Music memebership is active. I have an iphone 5s. How does my music app know that I ha ...

  • 1,293 Views
  • 0 Replies
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TiMcKiE
TiMcKiE
Level 1: Cadet
January 2018

Apple Music Renewal

I was previously using Apple Music as part of my phone plan.  When the contract ended the subscription fee was then added to my bill.  I have now re-contracted to a plan that, again, has Apple Music subscription included.  When the new plan was activ ...

  • 2,191 Views
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Kieran_Fleming
Kieran_Fleming
Level 1: Cadet
January 2018

Crowded House

Simple Apple MusicBritney, Madonna, Amy LeeCHAPP1E MUSKHot eh!

  • 2,135 Views
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Christine10
Christine10
Level 1: Cadet
June 2016

Apple music offer

Hi
I have just upgraded my plan and was given the 12 month subscription. Got the text message and downloaded app via that text. Signed in with my apple ID but want to know how to link my offer on the app. Nothing on here answers this question. I do no ...

  • 2,493 Views
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AndyG79
AndyG79
Level 1: Cadet
October 2015

Telstra Apple Music Offer & issues

I had the same problem when I left the actual Apple Music 3 month free trial and joined the Telstra Apple Music 12 month free trail however just spoke to Mobile Faults Dept and they advised me to;
Clear ALL Google Chrome & Safari data &
Go to Setting & ...

  • 2,725 Views
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Kairu
Kairu
Level 2: Rookie
October 2015

Apple Music not linking. Telephone support seems to not know the issue.

Ok so when I try to link my Telstra Apple Music with my Apple ID, I cannot. Firstly when I click your link provided to me via SMS. I get this screen:  Winner YES?!?! Nope. It does not link. It just sits at this screen doing nothing once I put in my p ...

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My Telstra

Activate Apple Music and get data free streaming with the My Telstra app.

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