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Bigred63
Level 1: Cadet

My last bill, (post paid) June 2020 says I've been charged $11.99 for an apple music subscription but now says not available on my phone. Is this no longer available going forward?

CR2323
Level 1: Cadet

Hi My Apple Music playlist disappeared from all my registered devices today.  I pay the $11.99 for my subscription through my post-paid Telstra bill.  It shows as a charge on my most recent bill. Signing out of the Apple ID and signing in again doesn ...

Mattt11
Level 1: Cadet

Through my Telstra mobile plan I've made monthly payments for Apple music and have used it for some time now. Recently my mobile plan was updated by Telstra and not by my choosing and now I cannot access apple music as per usual. I have an apple acco ...

daniel_25
Level 1: Cadet

Apple Music on my Phone was connected via Telstra Subscription, Just stopped working and is now prompting for a subscription, has telstra discontinued this as a option on my bill? (apple music via Telstra)

Rusty-68
Level 2: Rookie

Telstra automatically upgraded my mobile to a new plan and I've lost my apple music it says I'm not subscribed I have been for a couple of years??

brr
Level 1: Cadet

About a month ago my Apple Music stopped working. Didn’t think much of it at the start... I thought it may just be a case of logging back in or something.. since then I’ve tried multiple times to re activate with no success. I’ve tried contacting Tel ...

Jellysandhu
Level 1: Cadet

Hiwhen i have purchased my phone on plan with Telstra along with i got apple music for 1 year free but doesn’t sound to right its still asking me to pay

Mightyboosh
Level 1: Cadet

I have checked on my 24/7 account on the website, the 24/7 app, all our services, not one is showing that Apple Music can be added, like it's not there on the add-on list at all. Seriously why is it this hard to just get some music happening. I got n ...

Boofhead67
Level 1: Cadet

Was working now says device is not subscribed

Alb18
Level 1: Cadet

My plan includes data free apple music. Does this include the monthsubscription fee for apple music?

TTM
Level 2: Rookie

Hello! Ordered a pair of AirPods with points but not able to track with the Telstra tracking site with the provided number.any idea where I can track my order ?

Slats75
Level 1: Cadet

Hay All, Telstra removed my Apple Music subscription (for everyone they told me at the store but I’m unable to confirm this) and have broken Apple Music on my iPhone. I now get the ‘enter verification code to verify your Apple Music subscription thro ...

Norton_San
Level 3: Gumshoe

Hi everyone, I used to subscribe to Apple Music through Telstra (carrier billing) but about a week or two ago I cancelled it and signed up through Apple directly. Since cancelling every time I open the music app I get a prompt asking me to enter a 4 ...

Aitcho_07
Level 2: Rookie

Hi Telstra, I recently updated / upgraded my phone. The contract I had before, I was paying for the Apple Music subscription through Telstra. Even when I was in store, the consultant ticked the box on my transaction as we were going over everything t ...

Rory1
Level 1: Cadet

How do I activate the Apple Music account. I can’t find any buttons in the 24/7 app

DB_1972
Level 1: Cadet

Subscription cancelled at end of free trial.  ALL Apple Music content deleted and now unable to open Apple Music.  Woy l d like to reinstate it and pay via phone bill.  Any help appreciated.  Have S9 mobile. Thanks.  

Fede123
Level 1: Cadet

My Apple Music Subscription is not working, it’s included in my plan but it won’t acknowledge that I have an Apple Music account. How do I get it to work???

BeattyBonkers
Level 1: Cadet

How do I cancel an Apple subscription

zoepham
Level 1: Cadet

Hi,
I activated my pre-paid sim and downloaded the 24x7 app yesterday but I haven’t received any message about the free apple music subscription and I can’t see any add on box in the service that i’m using in the app as the instructions.
Could you plea ...

MissSassy86
Level 1: Cadet

I have never received a email link to access this free service how do I get it please? I joined before the eligibility date so should be eligible thanks?

Tarshey
Level 1: Cadet

I no longer want Telstra to manage the payment of my Apple Music I want to do it direct, if I cancel my subscription and use my Apple ID and sign up again with Apple will I lose all my music?

spark1234
Level 1: Cadet

Hi everyone!Wondering if anyone has had any experience cancelling their iTunes Music subscription with Telstra and moving it to a direct subscription with Apple? I've spoken to Telstra and Apple and whilst the latter believes that if I cancel then si ...

Amyb18
Level 1: Cadet

I upgraded my phone/plan today and have since lost my Apple Music subscription. When I go into the ‘manage add on’ link it says it’s not available and to be eligible I need to be a Telstra personal customer on a post paid plan which is what I thought ...

Krisztina1
Level 1: Cadet

Apple music on my mobil

MarkScarfe
Level 4: Private Eye

Does Telstra offer any free trials to Apple Music? Im currently on a trial through Apple. 

Rory1
Level 1: Cadet

How do I activate the Apple Music account. I can’t find any buttons in the 24/7 app

Hayley37
Level 1: Cadet

I have tried a million times to cancel my Apple Music subscription both on the app and online without success.

why_do_i_bother
Level 2: Rookie

How do I upgrade to a family membership for Apple Music?????

Zaco5
Level 1: Cadet

Telstra has sent me a recent reminder to subscribe to Apple Music before the offer expires 26 December.... so I subscribed and more than 24 hrs later I still don’t have a validation text and access to Apple Music. Does the validation process take tha ...

TZ4
Level 1: Cadet

I have cancelled my 3 month apple music trial and added the Telstra 6 month trial   I did not receive a confirmation text from Telstra but the 24x7 app says my Apple Music memebership is active.   I have an iphone 5s. How does my music app know that ...

George99
Level 1: Cadet

I’ve recieved 6 months free Apple Music as part of my new Nighthawk device plan, I activated it two months ago but it’s had been renewing monthly from my bank account. I don’t know if the deal has started and it’s still been charging me or not.

Thistle94
Level 1: Cadet

I want to add the data free streaming on Apple Music onto my Telstra account but I already have an existing apple music account. Am I still eligible to pay for an add on to stream for free?

ireneconner2
Level 1: Cadet

I was signed up to Apple Music when I took out a new contract but have not used it as yet. My friend tells me she did the same - but did downloaded songs - but when she cancelled her subscription before the end of the trial period she lost all her mu ...

Vixen71
Level 1: Cadet

Just recontracted to telstra w iPhone X. Can I get another 12 mths free Apple Music??

K8Fish87
Level 1: Cadet

Hi,
I made a silly mistake of thinking I had to unsubscribe to Apple Music as my free 12mth trial was up, I am now aware I can continue the subscription at a cost. However, I didn't realise that this would delete all of the music I had downloaded in t ...

Advance
Level 3: Gumshoe

We cannot redeem our free 6 month apple subscription. After several days and much misinformation & many hours of phone conversations we cannot get anyone to fix our free subscription.  We have tried every way to access the Apple Music but each time w ...

Lady_Ginster
Level 1: Cadet

Hi, I signed up to the 12 months free Apple Music with Telstra. We have recently set up Family sharing. is it possible to share the music from Apple Music that I have with the free subscription from Telstra to my other fmily members? Or do I need to ...

bigmouthmedia
Level 2: Rookie

I have finished my free year of Apple Music when I signed up for the iPhone 7 plus and have since signed up again on Apple Music, this time with Family Sharing through the app....I can now allow multiple users listen and access it.

Is streaming / down ...

Melissa112
Level 2: Rookie

Hi, I have new S8 but would like to get Apple music free for 6 months on my daughter's Ipad which is not connected to Telstra. Is this possible?
Cheers 

Level 24: Supreme Being DrQ
Level 24: Supreme Being

*le sigh*

Just as I expected...
No desire to provide anything unmetered...
No desire to provide anything at all in the way of value...
I mean even the new bundles aren't anything new... the Medium "super great value bundle" is just the a recycled version ...

NameHere
Level 1: Cadet

I'm not complaining, I have Apple Music working fine on my iPhone. But when I check my AppleID account details, there is no subscription. I'm looking both on the iPhone and Itunes. There is not even a Subcription Manage button anywhere in the account ...

the_donstar
Level 1: Cadet

Hi,

After trying to activate Apple Music it told me that you don't have a subscription via a telstra, and that apparently I have my own subscription already, so I've now cancelled that just after getting it so I have cancelled it via telstra. But my q ...

Arbil
Level 4: Private Eye

OK, I have spent 3 hours on the Telstra online chat and been through 3 people who could not understand my simple query...Here we go again... hoping someone can help... 1. I have had a TELSTRA account for years
2. I have had an APPLE account for years
3 ...

ML10
Level 1: Cadet

How can i unsubscribe?

Bryanoz
Level 3: Gumshoe

Can anyone help out here, going dizzy from going round in circles?Simple problem, take advatage of Telstra's 6 month Apple Music subscription, get a Welcome message a month ago, no access as of today, spoken with 3 Telstra reps and 3 Apple reps, one ...

Raasta
Level 1: Cadet

Hi, I have read in the forum that subscription of Apple Music via Apple and not Telstra will still receive uncapped data for song stream, is this correct?

Also, can you please advise if pre-paid customers will also receive the uncapped music streaming ...

joshiboi9
Level 1: Cadet

Hi All, I cant seem to get my Apple Music Free 24month subscription not registering to iTunes account. It comes up with an error stateing 'you do not have a subscription through your carrier' I'm unsure how to get this to work... I have since confire ...

julioo
Level 1: Cadet

I already have a subscription to Apple Music through Apple.   Do I need to have the subsciption through telstra to take advantage of the free streaming offered by telstra? 

If so, will I loose my library when I switch?




bheaans
Level 3: Gumshoe

I am having issues with my Telstra free Apple Music offer. When I choose to "Make Available Offline", the songs will download but then they will automatically delete themseves after about one day. The cycle repeats every time I save the files for off ...

Bri
Level 3: Gumshoe

Since upgrading to iPhone 7 Plus, I tried playing Apple Radio with iTunes. I always used this feature before upgrading with the Apple Music subscription and it worked fine. Now iTunes overlays a message saying I am "already an Apple Music member" so ...

Mattt11
Level 1: Cadet

Through my Telstra mobile plan I've made monthly payments for Apple music and have used it for some time now. Recently my mobile plan was updated by Telstra and not by my choosing and now I cannot access apple music as per usual. I have an apple acco ...

daniel_25
Level 1: Cadet

Apple Music on my Phone was connected via Telstra Subscription, Just stopped working and is now prompting for a subscription, has telstra discontinued this as a option on my bill? (apple music via Telstra)

Jellysandhu
Level 1: Cadet

Hiwhen i have purchased my phone on plan with Telstra along with i got apple music for 1 year free but doesn’t sound to right its still asking me to pay

Alb18
Level 1: Cadet

My plan includes data free apple music. Does this include the monthsubscription fee for apple music?

TZ4
Level 1: Cadet

I have cancelled my 3 month apple music trial and added the Telstra 6 month trial I did not receive a confirmation text from Telstra but the 24x7 app says my Apple Music memebership is active. I have an iphone 5s. How does my music app know that I ha ...

TiMcKiE
Level 1: Cadet

I was previously using Apple Music as part of my phone plan.  When the contract ended the subscription fee was then added to my bill.  I have now re-contracted to a plan that, again, has Apple Music subscription included.  When the new plan was activ ...

Kieran_Fleming
Level 1: Cadet

Simple Apple MusicBritney, Madonna, Amy LeeCHAPP1E MUSKHot eh!

Christine10
Level 1: Cadet

Hi
I have just upgraded my plan and was given the 12 month subscription. Got the text message and downloaded app via that text. Signed in with my apple ID but want to know how to link my offer on the app. Nothing on here answers this question. I do no ...

AndyG79
Level 1: Cadet

I had the same problem when I left the actual Apple Music 3 month free trial and joined the Telstra Apple Music 12 month free trail however just spoke to Mobile Faults Dept and they advised me to;
Clear ALL Google Chrome & Safari data &
Go to Setting & ...

Kairu
Level 2: Rookie

Ok so when I try to link my Telstra Apple Music with my Apple ID, I cannot. Firstly when I click your link provided to me via SMS. I get this screen:  Winner YES?!?! Nope. It does not link. It just sits at this screen doing nothing once I put in my p ...

Community Manager Gamgees Community Manager
Community Manager

For more information about Apple Music please go to apple.com/music   If you would like more information about how to use Apple Music or are having any issues, you can visit the AppleCare website at https://getsupport.apple.com.   Here you will find ...

My Telstra

Activate Apple Music and get data free streaming with the My Telstra app.

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