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Bigred63
Level 1: Cadet

My last bill, (post paid) June 2020 says I've been charged $11.99 for an apple music subscription but now says not available on my phone. Is this no longer available going forward?

CR2323
Level 1: Cadet

Hi My Apple Music playlist disappeared from all my registered devices today.  I pay the $11.99 for my subscription through my post-paid Telstra bill.  It shows as a charge on my most recent bill. Signing out of the Apple ID and signing in again doesn ...

Mattt11
Level 1: Cadet

Through my Telstra mobile plan I've made monthly payments for Apple music and have used it for some time now. Recently my mobile plan was updated by Telstra and not by my choosing and now I cannot access apple music as per usual. I have an apple acco ...

daniel_25
Level 1: Cadet

Apple Music on my Phone was connected via Telstra Subscription, Just stopped working and is now prompting for a subscription, has telstra discontinued this as a option on my bill? (apple music via Telstra)

Rusty-68
Level 2: Rookie

Telstra automatically upgraded my mobile to a new plan and I've lost my apple music it says I'm not subscribed I have been for a couple of years??

brr
Level 1: Cadet

About a month ago my Apple Music stopped working. Didn’t think much of it at the start... I thought it may just be a case of logging back in or something.. since then I’ve tried multiple times to re activate with no success. I’ve tried contacting Tel ...

Jellysandhu
Level 1: Cadet

Hiwhen i have purchased my phone on plan with Telstra along with i got apple music for 1 year free but doesn’t sound to right its still asking me to pay

Mightyboosh
Level 1: Cadet

I have checked on my 24/7 account on the website, the 24/7 app, all our services, not one is showing that Apple Music can be added, like it's not there on the add-on list at all. Seriously why is it this hard to just get some music happening. I got n ...

Boofhead67
Level 1: Cadet

Was working now says device is not subscribed

Alb18
Level 1: Cadet

My plan includes data free apple music. Does this include the monthsubscription fee for apple music?

Rory1
Level 1: Cadet

How do I activate the Apple Music account. I can’t find any buttons in the 24/7 app

Hayley37
Level 1: Cadet

I have tried a million times to cancel my Apple Music subscription both on the app and online without success.

why_do_i_bother
Level 2: Rookie

How do I upgrade to a family membership for Apple Music?????

Zaco5
Level 1: Cadet

Telstra has sent me a recent reminder to subscribe to Apple Music before the offer expires 26 December.... so I subscribed and more than 24 hrs later I still don’t have a validation text and access to Apple Music. Does the validation process take tha ...

TZ4
Level 1: Cadet

I have cancelled my 3 month apple music trial and added the Telstra 6 month trial   I did not receive a confirmation text from Telstra but the 24x7 app says my Apple Music memebership is active.   I have an iphone 5s. How does my music app know that ...

George99
Level 1: Cadet

I’ve recieved 6 months free Apple Music as part of my new Nighthawk device plan, I activated it two months ago but it’s had been renewing monthly from my bank account. I don’t know if the deal has started and it’s still been charging me or not.

Thistle94
Level 1: Cadet

I want to add the data free streaming on Apple Music onto my Telstra account but I already have an existing apple music account. Am I still eligible to pay for an add on to stream for free?

ireneconner2
Level 1: Cadet

I was signed up to Apple Music when I took out a new contract but have not used it as yet. My friend tells me she did the same - but did downloaded songs - but when she cancelled her subscription before the end of the trial period she lost all her mu ...

Vixen71
Level 1: Cadet

Just recontracted to telstra w iPhone X. Can I get another 12 mths free Apple Music??

K8Fish87
Level 1: Cadet

Hi,
I made a silly mistake of thinking I had to unsubscribe to Apple Music as my free 12mth trial was up, I am now aware I can continue the subscription at a cost. However, I didn't realise that this would delete all of the music I had downloaded in t ...

Mattt11
Level 1: Cadet

Through my Telstra mobile plan I've made monthly payments for Apple music and have used it for some time now. Recently my mobile plan was updated by Telstra and not by my choosing and now I cannot access apple music as per usual. I have an apple acco ...

daniel_25
Level 1: Cadet

Apple Music on my Phone was connected via Telstra Subscription, Just stopped working and is now prompting for a subscription, has telstra discontinued this as a option on my bill? (apple music via Telstra)

Jellysandhu
Level 1: Cadet

Hiwhen i have purchased my phone on plan with Telstra along with i got apple music for 1 year free but doesn’t sound to right its still asking me to pay

Alb18
Level 1: Cadet

My plan includes data free apple music. Does this include the monthsubscription fee for apple music?

TZ4
Level 1: Cadet

I have cancelled my 3 month apple music trial and added the Telstra 6 month trial I did not receive a confirmation text from Telstra but the 24x7 app says my Apple Music memebership is active. I have an iphone 5s. How does my music app know that I ha ...

TiMcKiE
Level 1: Cadet

I was previously using Apple Music as part of my phone plan.  When the contract ended the subscription fee was then added to my bill.  I have now re-contracted to a plan that, again, has Apple Music subscription included.  When the new plan was activ ...

Kieran_Fleming
Level 1: Cadet

Simple Apple MusicBritney, Madonna, Amy LeeCHAPP1E MUSKHot eh!

Christine10
Level 1: Cadet

Hi
I have just upgraded my plan and was given the 12 month subscription. Got the text message and downloaded app via that text. Signed in with my apple ID but want to know how to link my offer on the app. Nothing on here answers this question. I do no ...

AndyG79
Level 1: Cadet

I had the same problem when I left the actual Apple Music 3 month free trial and joined the Telstra Apple Music 12 month free trail however just spoke to Mobile Faults Dept and they advised me to;
Clear ALL Google Chrome & Safari data &
Go to Setting & ...

Kairu
Level 2: Rookie

Ok so when I try to link my Telstra Apple Music with my Apple ID, I cannot. Firstly when I click your link provided to me via SMS. I get this screen:  Winner YES?!?! Nope. It does not link. It just sits at this screen doing nothing once I put in my p ...

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