Level 1: Cadet

2 years and waiting for service to be removed from account

Answered

I have been in contact with Telstra many times not only in-store but also over the phone and on their messaging service. Every time I have done so I have been told this is an internal issue and we are working on having it resolved and so far nothing. Today I got a call from telstra about said service being overdue (I was told by a customer service rep that I didn’t have to pay it as they had put in the notes what was going on) when I followed the prompts to talk to a representative I was put on hold as normal however I was then hung up on. This is beyond a joke, I have been patient for over two years now. I would really appreciate this being resolved before my contract is up...

1 ACCEPTED SOLUTION

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Level 23: Superhero
Accepted Solution

Re: 2 years and waiting for service to be removed from account

It seems you may have to lodge a complaint, on the basis of what you have written.

Below is a link to their online complaint form

https://say.telstra.com.au/customer/general/forms/Email-Complaint

 

Thank you

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"

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2 REPLIES 2
Level 23: Superhero
Accepted Solution

Re: 2 years and waiting for service to be removed from account

It seems you may have to lodge a complaint, on the basis of what you have written.

Below is a link to their online complaint form

https://say.telstra.com.au/customer/general/forms/Email-Complaint

 

Thank you

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"

View solution in original post

Level 1: Cadet

Re: 2 years and waiting for service to be removed from account

Thank you, I’ll get onto that

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