Peterjakes
Level 1: Cadet
January 2018

2nd month in a row over charged

Having tried to stop the Apple Music subscription via the App which failed I called and was given a $22.98 rebate. I had it recorded that I did not wish to continue the subs. I notice the following month I have again been charged 11.99 x 2 for Apple Music. I refuse to pay my Bill, it’s the reason why I have not gone direct debit and I shall now set up a complaint with the ombudsman. I am sick of the incompetence. It’s bad enough I have to put up with a **bleep**ty service.
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MattyC
Support Team
Support Team
January 2018

Re: 2nd month in a row over charged

In response to Peterjakes

Sorry that's been necessary, Peter. The TIO will liaise with our TIO complaints team, and they'll get in touch with you to discern a resolution. Please let us know how you get on - Matthew.

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