Accessory charges from Franchise Sores

[Ausrob155]

Hi... just checking if anyone else has had accessory charges from Franchise stores?

When re contracting I went to a Telstra store, that I didn't realize was a franchise. Was given a free screen protector and wireless charger when signing up.  Only to realize they have been charging me $10/month for them. That adds up to $240 over the life of the contract.... have been duped badly!

Telstra call centres are no help at all....

[ProfessorPhone]

This has been reported several times by other customers. It may be a technique by a few unscrupulous sales people

[ProfessorPhone]

Hello again,

Have you spoken to the owner of the licensed store?

I forgot to mention that you could lodge a complaint, and take it further if you want to. Below is a link to your options.  

A few years ago, Telstra did have a specific phone number for problems with stores, but that's not  the case now.

https://www.telstra.com.au/support/category/account-billing/manage-account/our-complaints-handling-p...