ACCESSORY REPAYMENT OPTION - MISLEAD BY TELSTRA STAFF IN STORE

[Conrad1]

Unfortunately it seems like this has been an issue for a number of Telstra customers. I have been changed $15/month for what I was told was free as part of a promotion when I signed up for my current plan. I signed up at the Casuarina store in Darwin when I was up there for work, but I’ve since returned to Sydney. Unfortunately this means that it’s difficult for me to approach that store directly. I visited a store in the Sydney CBD where I was advised to contact billing. When I contacted billing I was told that there is nothing that can be done.

I’m extremely disappointed in the service up to this point, especially when the issue has been caused by a few accessories which are now sitting in a drawer because they’re things which I would never have purchased out of my own pocket.

After reviewing the threads on this site, clearly something can be done about this and I’m hoping that someone can help me receive the same fair treatment. I’d really like to be able to put this behind me.

[Cas-Ra]

Hello @Conrad1 Welcome to CrowdSupport.

I am sorry to hear that you're unhappy. While this is a peer support forum I can advise that even items provided under special offers will still appear on your bills. This is required. You'll see the full charges, and then any discounts will be applied separately on the bill. 

Also, when in store you may have been offered the service and provided with a total minimum monthly cost combined, however this often won't appear as a single figure on the bill and you'll be able to see the separate elements and charges that make up that total cost you agreed to for all inclusions. 

I hope this helps!