wintersecho
Level 1: Cadet
June 2014

accidentally paid my bill twice

Hi I have accidentally paid my bill twice so its taken 2 lots of money from my bank. I was just wondering is there any way I can get my money back?
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Kalak
Level 23: Superhero
June 2014

Re: accidentally paid my bill twice

In response to wintersecho
http://crowdsupport.telstra.com.au/t5/Billing-Payments/I-overpaid-my-mobile-bill-I-would-prefer-a-re...

The 2nd post in this thread outlines Telstra's stance on overpayments. Generally they hold onto it for a future invoice. This is probably because of the time it takes to process a refund.
If you've found a solution then don't forget to mark that post accordingly.
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Please note: I am not a Telstra employee and any posts or opinions are entirely my own and don't reflect any official company position.
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