Level 1: Cadet

Account address changed without authorisation

Trying to get some sense from Telstra as to why my address was changed on my account without authorisation, requested a new invoice as the invoice sent was missing data and addressed to an address in Queensland when I live in Victoria. Telstra have said they have posted a new invoice but this has not been received. Telstra representative are not telling the truth about my account and have threatened me with fees if I don’t pay the incorrect invoice. I have a contract with Telstra which relies on them sending me a invoice and me paying that correct invoice. They make it extremely difficult to contact anyone who can actually answer your questions. 

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Level 21: Augmented
Level 21: Augmented

Re: Account address changed without authorisation

How did you find out that the address had been changed to one in QLD?.

Accounts have a facility for consultants to make notes when changes are made.


Presumably Telstra Support could at least provide a straight answer on how the address was changed (to one in QLD).

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