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On 6th March I requested closure of 1 telephone service and 1 internet service as neither are required anymore.
The telephone service has been closed but I have just received a new bill for the internet service & it still appears to be active.
I have tried several times in the last few days to phone Telstra but the automated system just says due to Covid-19 they can not help.
I have tried on facebook messenger and have no reply.
How can I get this situation resolved?
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Plan changed with no authorisation, bill Sky rocketed, launched complaint..no action!Find out more