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Level 2: Rookie

account changes not actioned

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On 6th March I requested closure of 1 telephone service and 1 internet service as neither are required anymore.

The telephone service has been closed but I have just received a new bill for the internet service & it still appears to be active.

I have tried several times in the last few days to phone Telstra but the automated system just says due to Covid-19  they can not help.

I have tried on facebook messenger and have no reply.

How can I get this situation resolved? 

1 ACCEPTED SOLUTION

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Level 2: Rookie
Accepted Solution

Re: account changes not actioned

telstra have now contacted me by message and we are woring throught the issue.

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Level 2: Rookie
Accepted Solution

Re: account changes not actioned

telstra have now contacted me by message and we are woring throught the issue.

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit