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Account has disappeared
We recently cancelled our Telstra account for internet and entertainment and are owed $15. Our account with this credit has now disappeared from your website. I do not have the Telstra App and do not want to load it onto my phone either.
How do I claim my credit?
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Re: Account has disappeared
Thanks for reaching out. If the credit has come off your account this is likely because our systems have issued a cheque refund to your billing address. This should come through to your within 3 to 5 business days.
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