Level 1: Cadet

account holder is oversea



I currently have a very serious issue and dont know how to do with it.

The account name of the telstra internet is not under my name, it is under the previous tenant who has been back to his country for 3 years. Before he leave, he just gave me his username and password, so that I just continue paying the bills and using the internet. Everything is fine until recently the internet has problems, very slow and the account is suspended also. Then I realised that I cannot do anything with it, because I am neither the account holder nor the authorised person. The account holder is not my friend, we just used to be flatmates. So i am not sure if I can get his contacts.


Can anyone help me with this?

Many thanks!



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Telstra (Retired)
Telstra (Retired)

Re: account holder is oversea


Thanks for the post and welcome to CrowdSupport.


Being a Community Forum, no one here has access to accounts.

If you're not an authorised rep of an account, even if you're paying the bills, you will not be able to make changes to the account, or request details about it.


I would recommend having the account holder contact Telstra, if possible, and arrange a Change of Ownership (CHOWN) so that the account is then in your name.


- Matt

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