Level 1: Cadet

Account Restrictions

Hi All, 

I set up a direct debit that did not go through (banking error) but I did not realise. When it was bought to my attention, I called & paid the overdue amount, was told my service restrictions would be lifted in 2 hours. It has now been 36 hours, I have now progressed to account suspended, numerous phone calls to the 132200 number, who assure me all is good, yet I still have no services!

I have turned everything on & off, when I log onto my portal, it states ‘account suspended’ even though I have no outstanding bill!

I have been with Telstra for 25 years, this is ridiculous, I have a business to run & I rely on these things (trivial as it may seem)!

Advice please? TIA 

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