Level 1: Cadet

ADF contract suspended but bill received

Prior to deployment with the ADF I requested to suspend my Telstra mobile phone contract, which was approved. I provided specific dates for deployment. The first 2 bills I received were in credit, however my recent bill requests payment. I am not in Australia at present, how can this be rectified?

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being

Re: ADF contract suspended but bill received

It would sound like the dates weren't recorded right if that is the case, I would suggest jumping on LiveChat so they can get that fixed up - https://livechat.telstra.com
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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