irukandji1
Level 1: Cadet

ADF deployment

Hello,

 

Currently deployed with the ADF, as such before I left I requested my home broadband be suspended and my mobile data be reduced to small as I'll have access to roaming. It took a while to convince the telstra expert on 24/7 chat but he assured me it will be done. 2 months later I've been billed full price for services I haven't used, while I had reception I've contacted 24/7 support for answers and a resolution to no avail. I've spent hours with multiple chat representatives getting passed around only to try get upscaled on new deals. I'm exhausted and can't deal with them anymore could I please get some support. As I'll probably have limited to no reception in the upcoming days my response time will be slow, which I apologise for.

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3 REPLIES 3
Dowser
Level 21: Augmented
Level 21: Augmented

Re: ADF deployment

If you can call 132200 (9am - 8pm AEST Weekdays) you could speak to a consultant.

misslisa
Support Team
Support Team

Re: ADF deployment

Hi irukandji1,

 

Just checking in today to see how you went reaching out to our team?

 

- Lisa

irukandji1
Level 1: Cadet

Re: ADF deployment

Thank you for the replies, Currently unable to call but will update when I do.

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