CizzChit
Level 1: Cadet

another email account is getting our bill

Our Telstra bill is being sent to our son's email instead of ours by mistake. We need to get the bill and while we have been able to pay it to date, it should not be sent to him.

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1 REPLY 1
SteveW_52
Level 22: Superhuman
Level 22: Superhuman

Re: another email account is getting our bill

If you use the My Telstra app, log in with the correct Telstra ID you can click on the stylised head/shoulders (Profile) icon on the upper right hand side - go to account settings and then Personal Details. Your current email address for bills should show there, click on Update and you will be taken to a page where you change it  to the email address you want. Double check it all before proceeding...

Stevo 52
Too many devices, probably an addict 🙂 also a tinkerer and developer of stuff..
Not with Telstra, just another customer like you!

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit