Misty111
Level 1: Cadet

Assistance

Answered

Why is it that I have to go to this app to ask question about Financial Hardship?

And get bounced around for what? I requested an extension and Telstra says that I am over

due .When I already asked for the extension due to my wife being in Hospital and she will not be coming home at all!! And I am not getting any assistance whatsoever....

Where's the compassion Telstra? Pissed Off! customer.....

1 ACCEPTED SOLUTION

Accepted Solutions
Dowser
Level 21: Augmented
Level 21: Augmented
Accepted Solution

Re: Assistance

There is a Telstra webpage regarding Financial Hardship that lists a dedicated phone number to call.

View solution in original post

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4 REPLIES 4
Dowser
Level 21: Augmented
Level 21: Augmented
Accepted Solution

Re: Assistance

There is a Telstra webpage regarding Financial Hardship that lists a dedicated phone number to call.

View solution in original post

Bren11
Level 2: Rookie

Re: Assistance

Hi can i please get my phone put back on please i am paying 200 on friday and the balance in a fortnight from Friday please . My name is brenda lindroth 

JoJoH
Support Team
Support Team

Re: Assistance

Here is the link about how to get assistance, with the contact numbers and ways to request payment extensions. 

 

https://tel.st/uf4saw

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Dowser
Level 21: Augmented
Level 21: Augmented

Re: Assistance

Hi Brenda, your query has been answered, and I would just like to make you aware that this website is a public forum so you should refrain from posting personal information such as your name and phone number.

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