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nao92
Level 1: Cadet

I paid a $327 mobile phone bill. Says its paid in the telstra app...2 days later my service gets suspended without any notice. Escalated it to three call centre operators...supervisor said the bill has been charged back and to call my bank. Called co ...

Possum10
Level 1: Cadet

Hi I called my bank on 1 October 2016 about an unauthorised transaction I may have called using the banks app I need it to show the bank how can I get it? It could be a data call? My sms are not listed and they used to be as well can anyone help I’ve ...

Client0
Level 1: Cadet

Has anyone paid to keep their phone at the end of the lease?  I’m trying to query the amount they are charging me but am not getting a response in the messages. 

RR33
Level 3: Gumshoe

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

Greg2506
Level 1: Cadet

Recent usage (calls and messages) is supposed to open a spreadsheet under the heading there 'Get detailed usage' which breaks down details of your charges daily without looking at a bill. This won't work for me on app or desktop. When I click the lin ...

Jillriddla
Level 1: Cadet

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

Seahag666
Level 1: Cadet

Hi, i have been trying to ring telstra since march but can never get through, i got sent a new smart modem and need help to set up and want to cancel my go mobile account, i have been with telstra for over 30 years but i have had enough, i have sent ...

Steady
Level 1: Cadet

Hi Telstra, i would really appreciate a call from you in regards to my account. I over paid my account on the 14th of June 2020. I had an extension on my bill but got some money so decided to pay it. Due to a large amount of stress and lack of sleep ...

SimonD61
Level 1: Cadet

How do I change my Username in my Personal Details?

Andrew431
Level 1: Cadet

On March 28 2020 I was told by a Telstra person over the phone that I could get a better package than the current one which is $99. I was offered a package of $75 per month and I accepted and they told me it would take about 2 months from memory to r ...

RR33
Level 3: Gumshoe

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

Jillriddla
Level 1: Cadet

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

FMXMum
Level 2: Rookie

on 19/4/20, I ported prepaid mobile to another provider; multiple MyTelstra app requests for assistance to get $79 (one months prepaid plan fee) credited haven't received any response; can't get passed auto response computer

Nurserobbo
Level 1: Cadet

Hello, I cannot setup direct debit. I log in to https://www.my.telstra.com.au and click set up a direct debit. I click new bank account, and enter my account name, BSB, and account number. When I click submit I get an error: 'Sorry, an unexpected err ...

BornTiredLauren
Level 1: Cadet

A few months ago after my mother was given a terminal diagnosis we changed our account ownership from her name to mine. Now I receive bills (that are addressed to Mr My Name instead of Miss My Name for some reason but that is a different lesser issue ...

Edukate
Level 1: Cadet

I have the 5G MBB plan that is supposed to end in June then become opt-in. It's now June so how do I opt-in to extend it?

Sara__
Level 1: Cadet

I can only find a Telstra phone number in one post, any other online method to close the account?

WG70
Level 2: Rookie

Telstra sent an email and have asked me how I want to proceed by clicking on a link but the link doesn't work. No resolution through calling. They directed me to here.

Nick139
Level 1: Cadet

I haven’t got a bill 

nao92
Level 1: Cadet

I paid a $327 mobile phone bill. Says its paid in the telstra app...2 days later my service gets suspended without any notice. Escalated it to three call centre operators...supervisor said the bill has been charged back and to call my bank. Called co ...

Possum10
Level 1: Cadet

Hi I called my bank on 1 October 2016 about an unauthorised transaction I may have called using the banks app I need it to show the bank how can I get it? It could be a data call? My sms are not listed and they used to be as well can anyone help I’ve ...

Steady
Level 1: Cadet

Hi Telstra, i would really appreciate a call from you in regards to my account. I over paid my account on the 14th of June 2020. I had an extension on my bill but got some money so decided to pay it. Due to a large amount of stress and lack of sleep ...

SimonD61
Level 1: Cadet

How do I change my Username in my Personal Details?

Davo2020
Level 1: Cadet

Hi , sorry unsure what category to put this. I already have a Telstra Locator App Subscription. When I sign into the Telstra Locator App it's saying Subscription required. Thought I ask here before  I call the number required.  

SupInfinity
Level 4: Private Eye

hello,Is there a quick way (ie, code) to check if premium sms/call barring status is still on since  plan changed a couple weeks ago, or somewhere else to find it, in the the app or my account ?   thanksL

Mustafa56
Level 1: Cadet

I have been on hold for **bleep**ing 2 hours can you please unrestrict my phone I did some payment and we agreed with the manager to unrestrict my phone these the Ref no ant 1-2572478486581

xinyuan
Level 1: Cadet

i already order to cancel my service at last month and your staff tell me it is ok i just need to wait for next email and pay for finally bill, but why i revive a new bill and my plan not change still need to pay?

minige65
Level 1: Cadet

I'm trying to get a $300 credit returned.  The account is closed, but yet I must fight for my money.   Telstra make it extremely impossible to do this.  I have therefore decided to post many messages of complaint on the facebook site.  

samo2020
Level 2: Rookie

Anyone joining Telstra should be worried.Very poor customer service, chat and virtual support are useless and the agents are arrogant.If you ask a question they will answer in about an hour. Still, they won't answer your query properly.There are no r ...

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit