Billing & Payments

Received a text message in December advising a satchel had been sent, to allow me to return my phone. No satchel arrived. Received a text this morning to say as I hadn't returned the phone within 14 days Telstra now take that as meaning I've purchase ...

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

When I visit this page to update my residential address after moving: https://telstra-retail.force.com/mytelstra/s/home-address I can only see a blank page (other than a telstra logo and a message advising "Please note, you will be logged out after 1 ...

Received my Telstra Bill today. Three issues -1. Gone up by 60 dollars, with no explanation on account.2. Says it includes an overdue amount. How can that be when Telstra take the money direct from my account automatically on the day they say they wi ...

I recently signed up as a new customer for telstra nbn + landline deal . When I chose my plan telstra says on the website that I get a $20 discount every month for the first 12 months  Well I just got my first bill & there is no $20 discount nor is t ...

I recharged my mobile broadband a little less than a month ago (28/11) and haven't used it until yesterday. When I switched it on, it claimed there was no data left, even though there should have been 12Gb. I tried rebooting it several times, and eac ...

Hi, is it normal to be slapped with a major damage charge before returning when swapping phones under swap assure please? Considering I haven’t returned phone yet (have 14 days, don’t have return bag yet) and it’s actually in ‘like new’ condition. No ...

I am trying to get a alumi discount for ex staff with AGS No.Been to Telstra shop .Rung in three timestwice hung up on.3rd time told to go on line cannot find an application form online.Can you help meThanks Angelo

Hi, I ordered an Iphone 12 Max and a plan online today and Ive recently received an email saying my order was cancelled? Just wanted to know why and if I'm able to reorder? My order number is #SBS51986035

I don't want to pay ANOTHER $6 a month this is extorsion  

Set up direct debit  2 wks ago, still say account not paid, have to pay manually?????

How do I delete the two of the three monthly bill notifications that I get, I simply want to remove one of my email addresses from the notification as I have a permanent payment system and only need one copy of my bill.

Hi guys, I’m currently in a unique and very frustrating situation. During Covid-19 I was sent a return satchel for my old post-paid mobile device, I followed the instructions and printed the barcode and took it to the post office to return to the Tel ...

Hi, Anyone please help me how to cancel "Telstra Locator" Subscription? I'm struggling to find a right place.I went to Telstra shop, not helping.Tried Telstra App and Support portal.......no hope. You would expect customer can unsubscribe from "Telst ...

I just want a way to contact the CEO of Telstra with my complaints and/or suggestions (clean, I promise.), preferably by email.  It appears that senior management think their above the people that pay their rediculous salaries.

When I noticed my bills going up in the last few months I checked them. To my horror I saw "Kayo Subscription" - I had no idea what this is until I Googled it.I did not authorize this and its tantamount to theft. Telstra have no responded to my FB me ...

There is no where on this app that’s say ( pay your account) I’ve had to fill in my card details my name and address then it say next and comes up with error. Some please phone me so I can pay my dam bill.

When signing up for kayo how does the billing work - monthly from the day you join or by the calendar month (if I sign up today would I be paying for the last few days of November)

Trying to make a payment online and this new web portal experience is a mess. It didn't bring forward my saved account details. Can't use paypal it says Sorry, we can't connect to the payment system at this time. Please try again later." I don't want ...

I have been in contact with Telstra many times not only in-store but also over the phone and on their messaging service. Every time I have done so I have been told this is an internal issue and we are working on having it resolved and so far nothing. ...

Hi Telstra, This is regarding my current NBN bundle which includes the complimentary premium speed upgrade.  However, since March, I've been constantly charged an additional $30 for a “premium speed boost”, a cost which SHOULD NOT have occurred since ...

Good Evening AllKnowing that CreditMe2U is no longer available, but I have a small situation. A pre-paid mobile has lots of dollars and data that the user normally does not use. 12 months credit is normally loaded. My concern is not the data or fundi ...

Hey everyone,
Every two years I get a new phone and I usually give my handset back to Telstra, however, this year I want to keep it for my nephew but I know I will have to pay a bit more of the phone off in order to keep it. I tried to call Telstra bu ...

I had my service disconnected due to a late payment which is fair enough but I have now paid it. It has been 5 days now of me trying to contact a team member through multiple different means to try get my service reconnected but obviously it's too ha ...