Telstra Case#05899409Order# 1-2823669798517 Saturday 23rd Jan, I upgraded one of my mobile services online to new XL plan + ordered a new iPhone. I thought my experience would be similar to Amazon, eBay etc. This is the first time I used their online ...
Can anybody please tell me why when I want to update my direct debit details I get 404 - Page not found?I have tried calling Telstra by phone to which, after going through the multiple options, I get hung up on. I have tried using the useless chat fu ...
Received a text message in December advising a satchel had been sent, to allow me to return my phone. No satchel arrived. Received a text this morning to say as I hadn't returned the phone within 14 days Telstra now take that as meaning I've purchase ...
First of all why can’t I contact you by phone? I rang to speak to a person to hear that the call centre is closed. It is not a public holiday to day and I rang at 8.30 am. Secondly why did I get an email last week saying I had selected a new plan whe ...
Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.
Hi Everyone, I am very new here and apologies if this question has been asked before. I recently had 1 postpaid, 2 prepaid and home internet bundle services transferred to me via Change of Ownership, on the form, I asked for these services to be on a ...
I am getting sick of telstra. I have not been able to pay my bills online through the website or the app for months now. I rang up 2 weeks ago to find out what was wrong and they didn't know. So I paid over the phone and said they would fix it.Supris ...
When I visit this page to update my residential address after moving: https://telstra-retail.force.com/mytelstra/s/home-address I can only see a blank page (other than a telstra logo and a message advising "Please note, you will be logged out after 1 ...
Hi. I terminated a mobile wifi account, paid all bills and Telstra continued adding amounts. Made agreement to return wifi device to end and finalise account. Was receiving calls at inconvenient times, ignored as no amount was remaining on my bill, n ...
For weeks, i've tried to "manage" my existing direct debit to update the credit card it charges FROM my corporate AMEX to my personal credit card. i cannot access the "manage" page. I get a 404 error or other similar message, whether i try in the Tel ...
My sister Mrs M E O'Connor passed away on 1st July 2020. Telstra was informed of this, but I notice that in her mailbox there is an outstanding account for $380. What is this?
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Is there any way to get return credit on a closed account?
I would have my credit reported and my name blacklisted if owed them money.
This deliberate lack of customer care and nonexistent support is why we moved away after 35 years.
Sad.
Any one seeing this on trying to log into my account ?Your connection is not privateAttackers might be trying to steal your information from "telslta" (for example, passwords, messages or credit cards). NET::ERR_CERT_REVOKED Have reset Chrome twice - ...
I keep getting told by Telstra that I can't change the due date of my bills. I get paid on the 15th of each month and I wanted to set up direct debit for the bill to come out on the 18th of each month to make sure the money is there. At the moment i ...
I have a prepaid broadband account - activated it and got message saying was active. Then topped up - this does not appear in the balance after 4 days. I can't contact Telstra to chase this up. How in this day and age can we not contact a major busi ...
My wife recently bought a phone on a plan at a Telstra store. The consultant "gave" her a number of accessories. It was only later when looking at the Telstra bill we realised we were actually paying $360 for the items she received. No mention of t ...
I’m trying to find out how to get a copy of the receipt for my September bill as it was paid by someone else and they need the receipt how do I go about it
Hey,When I go into my account and click on change my Residential Address, it takes me to a page which has a loading bar on for it for a few seconds, then just disappears. Would anyone be able to help? I have asked on the App Chat, but been waiting for ...
For the last 3 months I can no longer use my credit/debit card for recharging mine and my son's accounts. It comes up with a 'Invalid Card' message. I've always used this card and my bank has assured me the issue is not on their end. I live remotely ...
Received a text message in December advising a satchel had been sent, to allow me to return my phone. No satchel arrived. Received a text this morning to say as I hadn't returned the phone within 14 days Telstra now take that as meaning I've purchase ...
Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.
When I visit this page to update my residential address after moving: https://telstra-retail.force.com/mytelstra/s/home-address I can only see a blank page (other than a telstra logo and a message advising "Please note, you will be logged out after 1 ...
Received my Telstra Bill today. Three issues -1. Gone up by 60 dollars, with no explanation on account.2. Says it includes an overdue amount. How can that be when Telstra take the money direct from my account automatically on the day they say they wi ...
I recently signed up as a new customer for telstra nbn + landline deal . When I chose my plan telstra says on the website that I get a $20 discount every month for the first 12 months Well I just got my first bill & there is no $20 discount nor is t ...
I recharged my mobile broadband a little less than a month ago (28/11) and haven't used it until yesterday. When I switched it on, it claimed there was no data left, even though there should have been 12Gb. I tried rebooting it several times, and eac ...
Hi, is it normal to be slapped with a major damage charge before returning when swapping phones under swap assure please? Considering I haven’t returned phone yet (have 14 days, don’t have return bag yet) and it’s actually in ‘like new’ condition. No ...
I am trying to get a alumi discount for ex staff with AGS No.Been to Telstra shop .Rung in three timestwice hung up on.3rd time told to go on line cannot find an application form online.Can you help meThanks Angelo
Hi, I ordered an Iphone 12 Max and a plan online today and Ive recently received an email saying my order was cancelled? Just wanted to know why and if I'm able to reorder? My order number is #SBS51986035
How do I delete the two of the three monthly bill notifications that I get, I simply want to remove one of my email addresses from the notification as I have a permanent payment system and only need one copy of my bill.
Hi guys, I’m currently in a unique and very frustrating situation. During Covid-19 I was sent a return satchel for my old post-paid mobile device, I followed the instructions and printed the barcode and took it to the post office to return to the Tel ...
Hi, Anyone please help me how to cancel "Telstra Locator" Subscription? I'm struggling to find a right place.I went to Telstra shop, not helping.Tried Telstra App and Support portal.......no hope. You would expect customer can unsubscribe from "Telst ...
I just want a way to contact the CEO of Telstra with my complaints and/or suggestions (clean, I promise.), preferably by email. It appears that senior management think their above the people that pay their rediculous salaries.
When I noticed my bills going up in the last few months I checked them. To my horror I saw "Kayo Subscription" - I had no idea what this is until I Googled it.I did not authorize this and its tantamount to theft. Telstra have no responded to my FB me ...
There is no where on this app that’s say ( pay your account) I’ve had to fill in my card details my name and address then it say next and comes up with error. Some please phone me so I can pay my dam bill.
When signing up for kayo how does the billing work - monthly from the day you join or by the calendar month (if I sign up today would I be paying for the last few days of November)
Trying to make a payment online and this new web portal experience is a mess. It didn't bring forward my saved account details. Can't use paypal it says Sorry, we can't connect to the payment system at this time. Please try again later." I don't want ...
I have been in contact with Telstra many times not only in-store but also over the phone and on their messaging service. Every time I have done so I have been told this is an internal issue and we are working on having it resolved and so far nothing. ...
Hi Telstra, This is regarding my current NBN bundle which includes the complimentary premium speed upgrade. However, since March, I've been constantly charged an additional $30 for a “premium speed boost”, a cost which SHOULD NOT have occurred since ...
Good Evening AllKnowing that CreditMe2U is no longer available, but I have a small situation. A pre-paid mobile has lots of dollars and data that the user normally does not use. 12 months credit is normally loaded. My concern is not the data or fundi ...
Hey everyone, Every two years I get a new phone and I usually give my handset back to Telstra, however, this year I want to keep it for my nephew but I know I will have to pay a bit more of the phone off in order to keep it. I tried to call Telstra bu ...
I had my service disconnected due to a late payment which is fair enough but I have now paid it. It has been 5 days now of me trying to contact a team member through multiple different means to try get my service reconnected but obviously it's too ha ...
Telstra Case#05899409Order# 1-2823669798517 Saturday 23rd Jan, I upgraded one of my mobile services online to new XL plan + ordered a new iPhone. I thought my experience would be similar to Amazon, eBay etc. This is the first time I used their online ...
I keep getting told by Telstra that I can't change the due date of my bills. I get paid on the 15th of each month and I wanted to set up direct debit for the bill to come out on the 18th of each month to make sure the money is there. At the moment i ...
Hi All, I set up a direct debit that did not go through (banking error) but I did not realise. When it was bought to my attention, I called & paid the overdue amount, was told my service restrictions would be lifted in 2 hours. It has now been 36 hou ...
I am trying to set up a direct debit to come out fortnightly as I have always previously done but your system will not allow me to do this.Can not get hold of anyone on the phone to do this. Need to fix this ASAP.Feeling extremely frustrated with Tel ...
Hello I would like to get same PDFs as you provide through the website but for the time period of > 5 month since today. In particular - I would like to download PDFs with "GST compatible tax report showing your usage and recharges" for the following ...
Hi, I'm not a Telstra customer, but an NBN tech suggested I report this to Telstra. Someone dug a hole just outside my property over a year ago. They put some boards over it, fenced it and haven't returned. At the time we didn't have NBN, so I though ...
Hi I moved house and need to update the billing address on my account, my account shows the right address for my NBN and my Telstra account but my mobiles account still has my old address. I have read other posts that say it can be updated when yo ...
Have been told by Telstra since August 2020 my money would be refunded to me. Various people and Telstra reference numbers. BUT NO REFUND TO ME YET. What is Telstra doing?I require refund now. Thank you
Had NBN connected with telstra, I was sent a bill for the month prior to connection for no service provided.Also had my next bigpond bill charging me for and adsl service that didn't exist anymore.Chatted via online message and they said it had been ...
I got a billing issue and I've tried all the ways to contact your support, however, it was the worst experience I've had. Waiting on the phone and hoping someone to answer it for 2 hours and no one answered it.Waiting on the online chat for an hour, ...
Yesterday I placed an order for the Xbox One X. I changed my mind an cancelled the order. I then messaged Telstra through the MyTelstra app to confirm the cancellation. At 4.43pm I received an email stating that the order was cancelled, however at 6. ...
Hi, to anyone who might understand.Been trying to look at my internet usage, says it is not available for the last 3 weeks. Today I log in and no accounts exist ???.Went through a lot of run around from one page to the other,none were helpful or coul ...
What are the options available to customers if you don't have a phone that can install an app (yes there are people still around who don't have smart phones).I'm trying to get the authorisation on my parent's account reconfirmed. The email points you ...
I have had to cancel my Debit card with the bank because of suspected fraud with a replacement on the way but due to a delay in mailing services across Qld I've been left up Sh*ts Creek. I've been able to confirm my bank account with PayPal to make p ...
HiI've paid off my handset but don't understand why I paid more than I should of. I called Telstra and they stated $748 and the app said there same. But when the bill came the handset payment was $948??? The other query, to I've signed up on a new pl ...
TELSTRA, please help us that need to speak with a Human!I have account and service issues that I need to speak to a Human being about as none of the auto assistance either online or via the Telstra app can assist with. When call 132200 number, I keep ...