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ted13
ted13
Level 1: Cadet
yesterday

cancellation

i want to cancel my plan -- but dont seem to be having much luck when i call telstra

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Naddzy1
Naddzy1
Level 1: Cadet
yesterday

Telstra Box Office

I’ve been consistently charged for movies purchased through box office even though I have never done so. Received 2 emails last night confirming most recent purchases. So so so hard to even contact anyone in regards to this. Has anyone else had the s ...

  • 25 Views
  • 0 Replies
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xinyuan
xinyuan
Level 1: Cadet
Saturday

Bill and service problem

i already order to cancel my service at last month and your staff tell me it is ok i just need to wait for next email and pay for finally bill, but why i revive a new bill and my plan not change still need to pay?

  • 34 Views
  • 0 Replies
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minige65
minige65
Level 1: Cadet
Saturday

Credit Return

I'm trying to get a $300 credit returned.  The account is closed, but yet I must fight for my money.   Telstra make it extremely impossible to do this.  I have therefore decided to post many messages of complaint on the facebook site.  

  • 33 Views
  • 0 Replies
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RR33
RR33
Level 3: Gumshoe
a month ago

Billing

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

8 Kudos
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samo2020
samo2020
Level 2: Rookie
Friday

Does Telstra know what is customer retention means?

Anyone joining Telstra should be worried.Very poor customer service, chat and virtual support are useless and the agents are arrogant.If you ask a question they will answer in about an hour. Still, they won't answer your query properly.There are no r ...

  • 44 Views
  • 0 Replies
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Membery
Membery
Level 1: Cadet
Friday

Hi being charged for Foxtel channels that I never signed up for

I am being charged for Foxtel channels that I never signed up for. On my current bill I have been charged the following that I am not paying for:Movies HD 8 apr to apr.       $1.95Movies HD 11 apr to 10 May $20.00Movies HD 11 May to 10 June $20.00mov ...

  • 34 Views
  • 0 Replies
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Xena1998
Xena1998
Level 1: Cadet
Thursday

Full print out of my bill

Hi. I need a full call log bill print out of a previous bill for the Police. My bills are only showing the data used not the calls. I went into the Telstra Shop and they said I need to call Telstra for a running statement. I am unable to get through ...

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Jred1
Jred1
Level 1: Cadet
Thursday

We have a billing error and are unable to get anyone phone or in chat for weeks now.

We have a billing error and are unable to get anyone phone or in chat for weeks now. We have the receipt number from Telstra.

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Paddy2704
Paddy2704
Level 1: Cadet
2 weeks ago

Breach of contract, telstra not taking calls, change plan, service disconnected, cancelling plan

Hi all I have a mobile plan with Telstra that I believe is called the X-Large plan. The plan expires in Apriil 2021. Pursuant to that plan I pay a base amount of $129 per month and in exchange I recieve 160GB of data along with unlimited calls etc. T ...

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RR33
RR33
Level 3: Gumshoe
a month ago

Billing

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

8 Kudos
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FMXMum
FMXMum
Level 2: Rookie
Wednesday

Prepaid mobile credit ported to another provider

on 19/4/20, I ported prepaid mobile to another provider; multiple MyTelstra app requests for assistance to get $79 (one months prepaid plan fee) credited haven't received any response; can't get passed auto response computer

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Nurserobbo
Nurserobbo
Level 1: Cadet
Tuesday

Cannot setup direct debit

Hello, I cannot setup direct debit. I log in to https://www.my.telstra.com.au and click set up a direct debit. I click new bank account, and enter my account name, BSB, and account number. When I click submit I get an error: 'Sorry, an unexpected err ...

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wom-bat
wom-bat
Level 2: Rookie
a week ago

What is the correct Telstra Internet address to send my Email explanation to ??

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BornTiredLauren
BornTiredLauren
Level 1: Cadet
2 weeks ago

Changed owner of account, now Telstra is charging old owner and new owner as 2 different accounts

A few months ago after my mother was given a terminal diagnosis we changed our account ownership from her name to mine. Now I receive bills (that are addressed to Mr My Name instead of Miss My Name for some reason but that is a different lesser issue ...

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Edukate
Edukate
Level 1: Cadet
3 weeks ago

How to extend my 5g MBB plan?

I have the 5G MBB plan that is supposed to end in June then become opt-in. It's now June so how do I opt-in to extend it?

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Sara__
Sara__
Level 1: Cadet
3 weeks ago

How do I cancel my account? I'm not in AU now and can't call Telstra directly.

I can only find a Telstra phone number in one post, any other online method to close the account?

1 Kudo
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WG70
WG70
Level 2: Rookie
4 weeks ago

Email receivedd and I'm required to answer but link doesn't work

Telstra sent an email and have asked me how I want to proceed by clicking on a link but the link doesn't work. No resolution through calling. They directed me to here.

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Nick139
Nick139
Level 1: Cadet
a month ago

Billing

I haven’t got a bill 

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Gypsy56
Gypsy56
Level 1: Cadet
a month ago

Internett payment

How to see when i need to pay my bill?

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Naddzy1
Naddzy1
Level 1: Cadet
yesterday

Telstra Box Office

I’ve been consistently charged for movies purchased through box office even though I have never done so. Received 2 emails last night confirming most recent purchases. So so so hard to even contact anyone in regards to this. Has anyone else had the s ...

  • 25 Views
  • 0 Replies
0 Kudos
Like
More
xinyuan
xinyuan
Level 1: Cadet
Saturday

Bill and service problem

i already order to cancel my service at last month and your staff tell me it is ok i just need to wait for next email and pay for finally bill, but why i revive a new bill and my plan not change still need to pay?

  • 34 Views
  • 0 Replies
0 Kudos
Like
More
minige65
minige65
Level 1: Cadet
Saturday

Credit Return

I'm trying to get a $300 credit returned.  The account is closed, but yet I must fight for my money.   Telstra make it extremely impossible to do this.  I have therefore decided to post many messages of complaint on the facebook site.  

  • 33 Views
  • 0 Replies
0 Kudos
Like
More
samo2020
samo2020
Level 2: Rookie
Friday

Does Telstra know what is customer retention means?

Anyone joining Telstra should be worried.Very poor customer service, chat and virtual support are useless and the agents are arrogant.If you ask a question they will answer in about an hour. Still, they won't answer your query properly.There are no r ...

  • 44 Views
  • 0 Replies
0 Kudos
Like
More
Membery
Membery
Level 1: Cadet
Friday

Hi being charged for Foxtel channels that I never signed up for

I am being charged for Foxtel channels that I never signed up for. On my current bill I have been charged the following that I am not paying for:Movies HD 8 apr to apr.       $1.95Movies HD 11 apr to 10 May $20.00Movies HD 11 May to 10 June $20.00mov ...

  • 34 Views
  • 0 Replies
0 Kudos
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HumphreyMc
HumphreyMc
Level 1: Cadet
Thursday

My account is in credit, how can I organise a refund

My account is in credit can you please organise a refund. 

  • 63 Views
  • 0 Replies
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Debworthalot
Debworthalot
Level 1: Cadet
Thursday

bill

  • 46 Views
  • 0 Replies
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Afturlyfe
Afturlyfe
Level 1: Cadet
Wednesday

I need to speak to a Telstra employee about my accpunt

HiMy mobile plan on my Telstra bundle expired last month,May 2020. I was lucky enough to speak to a human being from Telstra in April and was assured I would not receive another mobile bill, yet have been charged again this month for the plan again.  ...

  • 72 Views
  • 0 Replies
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Ellen25
Ellen25
Level 1: Cadet
Wednesday

Starter Internet added to my mother's account

  • 52 Views
  • 0 Replies
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aj121
aj121
Level 1: Cadet
Wednesday

cant put new phone on my plan

Hi, went into telstra store on monday as i thought my phone had died. Was told i would have to get a new phone but that it couldnt go on my plan as there was a 3 month credit lock on my account. i have no idea what that is about and the assistant did ...

  • 81 Views
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Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
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