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Paddy2704
Level 1: Cadet

Hi all I have a mobile plan with Telstra that I believe is called the X-Large plan. The plan expires in Apriil 2021. Pursuant to that plan I pay a base amount of $129 per month and in exchange I recieve 160GB of data along with unlimited calls etc. T ...

Jred1
Level 1: Cadet

We have a billing error and are unable to get anyone phone or in chat for weeks now. We have the receipt number from Telstra.

Xena1998
Level 1: Cadet

Hi. I need a full call log bill print out of a previous bill for the Police. My bills are only showing the data used not the calls. I went into the Telstra Shop and they said I need to call Telstra for a running statement. I am unable to get through ...

Arftadark
Level 1: Cadet

Need some assistance here. I have been trying to get a hold of Telstra in regards to access charges on my Foxtel bill. I have tried the chat function, tried the query bill through the Telstra App and no one answers the phone either. 

HumphreyMc
Level 1: Cadet

My account is in credit can you please organise a refund. 

Debworthalot
Level 1: Cadet

FMXMum
Level 2: Rookie

on 19/4/20, I ported prepaid mobile to another provider; multiple MyTelstra app requests for assistance to get $79 (one months prepaid plan fee) credited haven't received any response; can't get passed auto response computer

Nurserobbo
Level 1: Cadet

Hello, I cannot setup direct debit. I log in to https://www.my.telstra.com.au and click set up a direct debit. I click new bank account, and enter my account name, BSB, and account number. When I click submit I get an error: 'Sorry, an unexpected err ...

Afturlyfe
Level 1: Cadet

HiMy mobile plan on my Telstra bundle expired last month,May 2020. I was lucky enough to speak to a human being from Telstra in April and was assured I would not receive another mobile bill, yet have been charged again this month for the plan again.  ...

Ellen25
Level 1: Cadet
FMXMum
Level 2: Rookie

on 19/4/20, I ported prepaid mobile to another provider; multiple MyTelstra app requests for assistance to get $79 (one months prepaid plan fee) credited haven't received any response; can't get passed auto response computer

Nurserobbo
Level 1: Cadet

Hello, I cannot setup direct debit. I log in to https://www.my.telstra.com.au and click set up a direct debit. I click new bank account, and enter my account name, BSB, and account number. When I click submit I get an error: 'Sorry, an unexpected err ...

RR33
Level 3: Gumshoe

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

BornTiredLauren
Level 1: Cadet

A few months ago after my mother was given a terminal diagnosis we changed our account ownership from her name to mine. Now I receive bills (that are addressed to Mr My Name instead of Miss My Name for some reason but that is a different lesser issue ...

Edukate
Level 1: Cadet

I have the 5G MBB plan that is supposed to end in June then become opt-in. It's now June so how do I opt-in to extend it?

Sara__
Level 1: Cadet

I can only find a Telstra phone number in one post, any other online method to close the account?

WG70
Level 2: Rookie

Telstra sent an email and have asked me how I want to proceed by clicking on a link but the link doesn't work. No resolution through calling. They directed me to here.

Nick139
Level 1: Cadet

I haven’t got a bill 

Gypsy56
Level 1: Cadet

How to see when i need to pay my bill?

Jred1
Level 1: Cadet

We have a billing error and are unable to get anyone phone or in chat for weeks now. We have the receipt number from Telstra.

Xena1998
Level 1: Cadet

Hi. I need a full call log bill print out of a previous bill for the Police. My bills are only showing the data used not the calls. I went into the Telstra Shop and they said I need to call Telstra for a running statement. I am unable to get through ...

HumphreyMc
Level 1: Cadet

My account is in credit can you please organise a refund. 

Debworthalot
Level 1: Cadet

Afturlyfe
Level 1: Cadet

HiMy mobile plan on my Telstra bundle expired last month,May 2020. I was lucky enough to speak to a human being from Telstra in April and was assured I would not receive another mobile bill, yet have been charged again this month for the plan again.  ...

Ellen25
Level 1: Cadet
aj121
Level 1: Cadet

Hi, went into telstra store on monday as i thought my phone had died. Was told i would have to get a new phone but that it couldnt go on my plan as there was a 3 month credit lock on my account. i have no idea what that is about and the assistant did ...

Greg2506
Level 1: Cadet

Recent usage (calls and messages) is supposed to open a spreadsheet under the heading there 'Get detailed usage' which breaks down details of your charges daily without looking at a bill. This won't work for me on app or desktop. When I click the lin ...

TechLad76
Level 1: Cadet

I'm so disappointed with Telstra. My elderly mother has a terminal illness, so I've been trying to get her internet, mobile and landline ownership changed into my name so there's one less hassle in her life to deal with. Unfortunately she lives in Pe ...

Jjaco7991
Level 1: Cadet

They said they’ve filled out the paper work and will take 3 days but it’s still sitting there in my account when will my account appear to be $0 so I know they have taken it out

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit