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Frustrated2020_
Level 1: Cadet

I used to be a business customer. Since moving carrier in May 2020 (5 months ago), my credit card is being charged randomly by Telstra for odd amounts despite my not having an account. The latest event was 2 debits of small amounts two days ago.When ...

JodyRobz
Level 2: Rookie

Hey all I've been with telstra for years, always in my name/email/details. Suddenly today my wife got a bill notification email to her email address. She's never had any dealings with Telstra (the home internet/mobiles have always been in my name) so ...

Another
Level 1: Cadet

I am recieving bills for home line that should be direct depot. I have an email to confirm that direct depot has resumed, but getting debt collector bills also. The amounts being sent to me don't add up. I need to speak to someone. I'm not of the app ...

lallyoflao
Level 1: Cadet

I am writing to ask if I can suspend the internet bundle on my account while  I am unable to return to Australia.  The account is listed in my parents’ name, both of whom are deceased. I thought that following my father’s death, the account was trans ...

marty63
Level 1: Cadet

How do I get an itemised mobile bill showing the phone numbers called

nordav
Level 1: Cadet

Why is Telstra changing my plan from 22/11/20 and also removing my $10 credit I have been getting for years.

Speedchick
Level 1: Cadet

I’ve had an email from Telstra advising me that they are changing my plan to the small plan with more download and I’ll pay more than I am currently paying. 
I don’t want to move plans as it’s more expensive and I can’t afford it. 
what are my options?

SteveW_52
Level 20: Director

There is a lot of angst in posts about Telstras email advice to customers of removal of the BPay option.. I stumbled across this article today which might clarify it a bit further..  but is just an article, not the detailed comment we should be seein ...

James179
Level 1: Cadet

Telstra restricts my service due to no psyment had a payment extension to 21stbut had to pay 3500 to get my car fixed what should i do 

RR33
Level 5: Eagle Eye

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

Roheryn
Level 1: Cadet

Hi,I've tried contacting Telstra, but none of their links seem to be working.
I just received my monthly Bill and it has gone up $5 for no reason that I can find. 
I only got the plan in April, and have paid the same monthly amount, up until this month ...

NetworkNewbie
Level 2: Rookie

Hi, Quick background, I changed jobs and have taken (or want to) the old work mobile number and convert that to my personal mobile number.  I completed the Change of Ownership paperwork (with my former employer) and submitted it to Telstra on 21 Augu ...

Lorry6
Level 1: Cadet

Hi, I’m severely affected by DV and am now homeless, my estranged husband has been emotionally, psychologically, mentally, financially and Physically abusing me for almost 2 years. On my 3rd attempt at leaving he took our kids and didn’t disclose the ...

pissedoffmore
Level 1: Cadet

my father has passed away and he was over charged, there is no way to talk to anyone to fix it because the online account is closed

Nekta73
Level 1: Cadet

It's now been over 2yrs trying to get someone to fix my online billing and make sure the emails are being sent to the correct email address as assigned in MyAccount. To date there has been no resolution.  Anyone able to help?? It's become a joke havi ...

stevenjw
Level 4: Private Eye

I am the authorised person for my mothers old telstra account which was closed 5 years which was closed 5 years ago. I am trying to contact telstra to sort out the credit but by phone ino matter what I try i get an SMS sent to my telstra 24 App due t ...

lyallp
Level 2: Rookie

My son is now 21 and still has a mobile phone in my account, for which I pay.Can I migrate his mobile service to his own Telstra account whilst leaving the remaining mobiles (of which there are 3) in my account.I don't want to change ownership of the ...

Del39
Level 2: Rookie

The amount per month was always 70$ for 100GB now it’s changed to 500GB I did no ask for any changes??

JodyRobz
Level 2: Rookie

Hey all I've been with telstra for years, always in my name/email/details. Suddenly today my wife got a bill notification email to her email address. She's never had any dealings with Telstra (the home internet/mobiles have always been in my name) so ...

Another
Level 1: Cadet

I am recieving bills for home line that should be direct depot. I have an email to confirm that direct depot has resumed, but getting debt collector bills also. The amounts being sent to me don't add up. I need to speak to someone. I'm not of the app ...

lallyoflao
Level 1: Cadet

I am writing to ask if I can suspend the internet bundle on my account while  I am unable to return to Australia.  The account is listed in my parents’ name, both of whom are deceased. I thought that following my father’s death, the account was trans ...

nordav
Level 1: Cadet

Why is Telstra changing my plan from 22/11/20 and also removing my $10 credit I have been getting for years.

Speedchick
Level 1: Cadet

I’ve had an email from Telstra advising me that they are changing my plan to the small plan with more download and I’ll pay more than I am currently paying. 
I don’t want to move plans as it’s more expensive and I can’t afford it. 
what are my options?

rrvau
Level 2: Rookie

I am getting sick and tired of not being able to contact Telstra by email.  Every time I try,  I get these stupid questions with choices that are irrelevant to me.  These idiot programmers think they know what every one wants to know BUT: the do not. ...

Bobbio
Level 1: Cadet

The account of my late husband is due a refund, but after 2 months it still hasn't arrived yet. Could somebody please follow this up please? Thank you

Cezza7
Level 1: Cadet

New service connection, first invoice issued with incorrect address.    I do not live anywhere near the address listed on my invoice.  To make payment, the invoice must be reissued correctly.  Live chat and contact by phone are not addressing this pr ...

AppleSky
Level 1: Cadet

Excuse me,I have received multiple please pay your cancelled account and a name that is not me on my address even though I had never used Telstra and used Optus.Can you help me please?

Glenn235
Level 1: Cadet

Calls I make to 1300 numbers are being billed twice for the same call.  This has happened more than once.  This in on a prepaid plan.  As I am on a plan with only $500 of calls per month, this eats up my allowance unfairly.  One call of about 74 min ...

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