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L115
Level 1: Cadet

Hi, My most recent bill is 3x the usual amount and there is no reason for this. I have tried to contact Telstra however, due to the limited team members present i am incapable of reaching anyone to request help to change this bill within the Telstra ...

Eleven123
Level 1: Cadet

I have been charged for dongles that I have never received. Still not received an answer. I want a credit back from October 2019. I’m taking the charge in my bills off and pay the rest. Unbelievable I have been complaining every day and every forum u ...

Psaz171
Level 1: Cadet

I currently have my mobile phone number and plan on my father's account. I have authority to make changes on my father's account. My father's contract is finishing up soon and he wants to cancel his account. How do I go about transfering my mobile pl ...

skm3
Level 1: Cadet

I Have paid 300 for advance payment its not refunded more then 4 months still i am unable to get the money i am trying to spoke customer care agent they are not giving any response waste of time to spend with customer care worst service by telestra c ...

Mike2070
Level 1: Cadet

In February, out of the blue, Telstra decided to add $20 a month for "Premium Speed Boost". I had been getting it for free for years. I "spoke" (one via the app, the other I can't recall cos it was so long ago) to TWO Telstra support staff, who both ...

Raj28
Level 1: Cadet

BILL NUMBER 154 1999 256 I have been incorrectly billed (Billed twice) in the recently received nbn bundle bill. Its frustratingly hard to inform Telstra of their billing error. Its impossible to communicate this to Telstra in an easy way.

paulp6262
Level 2: Rookie

Hi and thanks in advance, I will do the abbreviated version. Had NBN issues from late March to Late April (~4 weeks). Multiple calls to telstra, ultiple same fault finding procedure, until a technician visited the house declared it an NBN problem, mo ...

Help3085
Level 1: Cadet

Hello, I have not had a Telstra account in years. In the last two months, Telstra have taken $51 and $60 from my bank account. The payment is listed as direct debit.I do not know why Telstra took money from me. I do not have a Telstra plan. I cannot ...

dave3443
Level 1: Cadet

I get an error when requesting Payment extension request on the telstra app. Cant use my mobile till its fixed? 

wally39
Level 1: Cadet

if the phone currently ;OWNED by MARILYN is transferred to my name, how will it appear to someone with Caller ID or a Mobile? <Removed for privacy>

meitsme
Level 1: Cadet

how can i get my money refunded

RR33
Level 2: Rookie

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

hellooo18
Level 1: Cadet

Trying to cancel my xbox

JenOAG
Level 2: Rookie

HiI'm trying to view a bill prior to Oct 2017, however, I don't have any bills before this date, either in my email or on my account. The reason I need this is that I gave an old device to a family member but since it's so old I(Phone 6+) and he need ...

Highmage
Level 1: Cadet

You guys forgot to charge me for my mobile plan for six months then dumped all the bills on me in one go. When i signed up the guy promised that the first 3 months would be half priced but you have charged me full price for the first three months and ...

gb1517
Level 2: Rookie

I shut my account down in November before returning to the UK. I have since been sent several bills for amounts I do not owe. These have been passed over to The Probe Group, who have been harassing me for payment.  I have tried speaking with the live ...

SirJester
Level 2: Rookie

Trying to get charges reversed on my NBN/Fox Package bill. Cannot call as no one answers. Cannot use Chat as the stupid Codi just goes around in circles asking the same questions. Cannot even use 24x7 / My Telstra as it too goes around in circles the ...

Sc45
Level 2: Rookie

My account says I am overdue but I have a receipt from PayPal confirming payment. I have tried all avenues to contact someone but there is no way to help unless I'm  z new customer and not a loyal customer of 20 years +  . I appreciate vivid has made ...

AT_2020
Level 2: Rookie

I don't know if this is the right forum but there is no way I can reach the contact centres and the live chat keeps repeating with no solution.  The issue is - I have paid my bill for March and it reflects in my bank account however my this month bil ...

jhain54
Level 1: Cadet

So, I have cancelled my home broadband twice, yet still have wi-fi.  After the first call I was told I was a month in front on payments and I would be reimbursed after my account closed, which could take up to 48 hours. After a week of still having a ...

Psaz171
Level 1: Cadet

I currently have my mobile phone number and plan on my father's account. I have authority to make changes on my father's account. My father's contract is finishing up soon and he wants to cancel his account. How do I go about transfering my mobile pl ...

skm3
Level 1: Cadet

I Have paid 300 for advance payment its not refunded more then 4 months still i am unable to get the money i am trying to spoke customer care agent they are not giving any response waste of time to spend with customer care worst service by telestra c ...

Mike2070
Level 1: Cadet

In February, out of the blue, Telstra decided to add $20 a month for "Premium Speed Boost". I had been getting it for free for years. I "spoke" (one via the app, the other I can't recall cos it was so long ago) to TWO Telstra support staff, who both ...

Raj28
Level 1: Cadet

BILL NUMBER 154 1999 256 I have been incorrectly billed (Billed twice) in the recently received nbn bundle bill. Its frustratingly hard to inform Telstra of their billing error. Its impossible to communicate this to Telstra in an easy way.

paulp6262
Level 2: Rookie

Hi and thanks in advance, I will do the abbreviated version. Had NBN issues from late March to Late April (~4 weeks). Multiple calls to telstra, ultiple same fault finding procedure, until a technician visited the house declared it an NBN problem, mo ...

dave3443
Level 1: Cadet

I get an error when requesting Payment extension request on the telstra app. Cant use my mobile till its fixed? 

Possum13
Level 1: Cadet

Like others I have used my offer to get Kayo, but Kayo cancelled as Telstra have not paid them even tough I went through them. Called but Telstar says they can’t this type of query now, this is hopeless

MrsKay
Level 1: Cadet

 I have contacted Telstra via phoned multiple times each to request a refund for an over-payment on my old account with this lodgment no 1-2465856439974.  They told me the refund has been processed will takes 14 days to receive and it's over a month ...

Trevor46
Level 1: Cadet

Dear Sir/Madam I continue to receive Overdue Bills for the Home Phone (Number: <Removed for Privacy>) that was disconnected (the person that organised the NBN connection (Business) indicated the cancelation would be organised - please note; there sho ...

user119
Level 1: Cadet

I have submitted the filled in chown form along with my previous employer details (hhttps://www.telstra.com.au/content/dam/tcom/personal/my-account/pdf/chown-consumer-form.pdf) and also attached the 100 pts documents and sent it to both changeofowner ...

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