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Keithbrad
Level 1: Cadet

Can anyone tell me I should be getting the 4 digit pin to use when I get a message to ring the 1800 241 787 number please?

hjones
Level 1: Cadet

Have a payment plan in place with credit team and yesterday morning services were restricted. Rung telstra Tuesday 8.20am and they done the restoration. Was told 2 to 24hrs. Now Wednesday at 9am still no services.  Rung again and was told by a lady s ...

Dsibo
Level 1: Cadet

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rikrikrik
Level 1: Cadet

I don't get it, I agreed to a plan in Feb 2020, they then increased the plan twice since then, I asked for a copy of the plan I agreed to and they said they have me agreeing to all of this but they cant send it to me? what the deal is going on

audeez
Level 1: Cadet

Apparently, my internet plan is being upgraded."From 15 August 2021, your Starter Internet Plan for xxx will be updated from $60 to $65 a month and your data will increase from 25GB to 50GB."Except I've never used or asked for an internet account. Al ...

Jules78
Level 1: Cadet

I'm set up for the direct debit but if I pay my bill early via telstra app will my direct debit still be taken out?

wraith73
Level 2: Rookie

I closed my account a couple weeks ago. My account is over $400 in credit, as I had set up a fortnightly payment, and forgot to change it several months ago, after changing to new NBN provider. I cancelled my mobile service recently, and, until today ...

ernie30
Level 1: Cadet

i no longer have a telstra account and am in credit for $22.09, i would like this amount refunded into my bank account

Bren11
Level 2: Rookie

I have a bill extension in place but have forgotten date to make payment 

shiotihatethiss
Level 2: Rookie

I have been trying for a fair while to view details of calls I have made, some going back 4 years. No matter what online advice I follow, such details do not appear on My Acc. Many times I have opened up every icon in the hope of seeing a page showin ...

PerthCustomer
Level 2: Rookie

A relative of mine does not use the internet, but the plan on their bill previously called "Ultimate Voice - Advanced" has changed to "Starter Internet Service". They are confused because they do not have a computer or the internet. Is the most basic ...

Rhys79
Level 1: Cadet

Who do I escalate a complaint too. I first complained on the 19th June, and didnt get a call back for 9 days. And was then told the issue i was having was because of a telstra problem and that I should ignore it. They since cut my phone off. I have b ...

Jwat
Level 1: Cadet

Spoiler  On my bill it shows a location (CLARENDON) next to some texts / sms’s. I’d like to know how I can identify this approximate location eg. the suburb name or area of the city etc. (note: it’s not Clarendon!).

Megna
Level 1: Cadet

i have been trying to change my direct debit details to a different account online for 5 days now.  It does not work. I have phoned twice.  Please help me.  Will it ever work.  What am I supposed to do????

Michelle6679
Level 1: Cadet

Has anyone else had issues changing their name with Telstra? I have been trying for almost seven years and multiple visits to local Telstra shop. Including every time I want to change my service. Now they want me to do it all again because name chang ...

AH47
Level 1: Cadet

Just received your bill 1651735275-$13.00. I spent 20 minutes on a telephone conversation with you from the UK on 15th June closing the above account (ref 1605288 lodge No) and now I receive a bill. 
I am unable to view the details due to your system ...

MGirling
Level 1: Cadet

Trying to connect a payment to Telstra TV Box. Tried adding my card but it took $1 out of my account and didn’t connect my card. Then tried adding it to the bill and it says that my details aren’t correct when they are. 
What do I do?

Storin
Level 3: Gumshoe

So I recently made a change to account with Telstra. After months of trying resolve an issue, Telstra sends me email and says I need to set up direct debit.I then get a call from Telstra representative stating that must set up direct debit. When I re ...

MikeCrosbie
Level 4: Private Eye

Since upgrading to a Foxtel IQ4 box, I am still getting billed for standalone Netflix.The IQ4 upgrade was supposed to include a standard Netflix subscription, thus I am being double billed. I have been unsuccessful in getting a sensible answer from e ...

Chuck65
Level 2: Rookie

My employer has agreed to pay my mobile phone costs, my Telstra plan also includes broadband and my partners phone and I pay via direct debit how can I set this automatically for my employer to pay just my mobile costs.

Jodi31
Level 2: Rookie

I never allow direct debit. Bit like writing a blank cheque on your bank account in my opinion. 

1. Is there a cap you can put on a direct debit please? Such as Telstra cannot take more than $XYZ per month?
I’ve had incorrect billing in the past and no ...

Amber21
Level 1: Cadet

I recently paid my phone bill through PayPal and thought all was good as I received a receipt saying it’d gone through. Tuesday my phone was suddenly disconnected and Telstra reckon the payment was never put through any there’s no sign of payment. Ha ...

Misty111
Level 1: Cadet

Why is it that I have to go to this app to ask question about Financial Hardship?And get bounced around for what? I requested an extension and Telstra says that I am overdue .When I already asked for the extension due to my wife being in Hospital and ...

bukkake
Level 1: Cadet

Hello,  I need a tax invoice for My order F21011250186463.In my account online and the Telstra app, it says "Nothing to see here" under Payments and Payment History. There is nowhere I can find this and the silly assistant has bee programmed to put m ...

gertrude
Level 1: Cadet

Hello - in early March I received a message re my mobile plan. I was advised there would be an increase of $5 to my current account and the plan would now be know as Mobile Plan-XS. I was also told that if I attended at your Telstra sales shop by Mar ...

Chuck65
Level 2: Rookie

My employer has agreed to pay my mobile phone costs, my Telstra plan also includes broadband and my partners phone and I pay via direct debit how can I set this automatically for my employer to pay just my mobile costs.

Misty111
Level 1: Cadet

Why is it that I have to go to this app to ask question about Financial Hardship?And get bounced around for what? I requested an extension and Telstra says that I am overdue .When I already asked for the extension due to my wife being in Hospital and ...

Tracie22
Level 3: Gumshoe

I have been trying to get my 85 year old father connected to home broadband so he can watch Netflicks. We were told the connection would be a matter of weeks and the nbn contractor responsible for connecting the aerial to the roof of my father's hous ...

Grannykins
Level 1: Cadet

Am I the only person having trouble with Auto Recharge for Pre Paid Mobile.  Worked perfectly until recharge due May 10 2021, abruptly stopped even though Auto Recharge was still active and information valid. Many "chats" via the messages but not res ...

florence35
Level 1: Cadet

Seeking credit for outage time from 5/2/21 to 18/4/21  equals 72 days <removed for your privacy>

Debby1
Level 1: Cadet

Can you call me to discuss bill

m_k1
Level 1: Cadet

Hi. After reading the email sent to me by Telstra about the changes to customer accounts, I am unable to contact them using the 1800 number on the email. When I ring the message says that it is not office hours but does not tell me what office hours ...

SameSpatula
Level 2: Rookie

HiI noticed in my usage history (when logging on my account via Telstra website) that there are missing logs of calls and texts that I did, sometimes it's a few days missing entirely, i.e. there are texts sent on 21.04 and nothing until today, which ...

SOOCSI
Level 2: Rookie

I check my emails on a number of devices, and I noticed this scam email earlier this evening.This is how the email appears in Windows 10 default Mail program.   It claims to have come from telstra@online.telstra.com.au, displays an absurdly high bill ...

Wantinganswers
Level 2: Rookie

Hello wondering why a mobile phone plan taken out August 2019 at $50 plus $15 total $65 per month (phone purchased outright shortly after setting it up) has increased $10 per month to total $75 since January 2021 when I did not authorise that change? ...

Em53
Level 1: Cadet

Why has telstra not emailed or posted me my bill   Also I was charged on my credit card $25.00 Streamotion Pty Ltd which I looked up is Kayo Sports - there is no way that I have ordered this and who do I speak to to get this fixed otherwise I will ha ...

Michael9999
Level 1: Cadet

I closed my home phone/internet account with Telstra over 6 months ago which resulted in a credit balance of about $55 owing to me. Some months ago (January) I engaged in a chat session requesting the refund and was promised that it would happen, but ...

Hilltop45
Level 1: Cadet

Hi, I would like the last three mobile bills sent to my e-mail account please? And my future bills sent to the same. <removed for your privacy> I was alarmed to find not one but the last 3 months have not been received at my P.O.Box. As I have a paym ...

maroner
Level 1: Cadet

Dear Sir/Madam,                             How's things?,I just got my bill notice by email and and Telstra want's me to pay online and i still prefer going to my local post office or my local Telstra shop in person with my bill and pay instead as i ...

SupInfinity
Level 5: Eagle Eye

hi, why did telstra start using my id email address for billing, without asking, informing etc.  i had customer service remove a hacked ones yonks ago and left blank on purpose bc unable to opt out of email reminders. my bill is a hundred bucks in cr ...

Baldieboles
Level 1: Cadet

I have been billed with a Foxtel account that I have never sighned for

quarklady
Level 2: Rookie

Paid $25 unlocking fee on MARCH 4TH, told me 7-10 days then unlock code would be emailed to me. It's now 20 days and still nothing. No-one will say what the problem is, I have numerous Ref Nos, been escalated twice, hung up on, given broken promises ...

IFI
Level 1: Cadet

Hello I am currently experiencing the most frustrating situation as an I.T. professional, trying to provide support for a client that uses TELSTRA MISSION CONTROL, POP Business Mail.I have for months attempted to contact Telstra about starting the Mi ...

blah2
Level 2: Rookie

How do I cancel everything within Telstra. So far its taking me 8 months, 20 odd hours, 3 TIO complaints 200 odd emails. All I want to do is get rid of Telstra for ever so never have any dealings with them. Apparently you cant by the way, they get yo ...

hk1985
Level 2: Rookie

I'm an existing Telstra customer with 3 numbers. I went to jb hifi to port a 4th number to telstra (from kogan)... all went smoothly. GREAT service. I also wanted to upgrade one of my existing plans, and also cancel one of my existing plans while I w ...

RR33
Level 6: Bloodhound

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

dwywit
Level 3: Gumshoe

After my wife & I separated some years ago and she moved out, we agreed to remove her name and services from the account - what's left is landline, ADSL, & my mobile. The bill comes to me via my email, and it's only my name on the bill. But if I call ...

Michellem
Level 1: Cadet

Received a suspension of services letter saying that we have an overdue account when we are on ongoing payment plan that has still been coming out of our account every Thursday. Has this happened in anyone else

Mbardan76
Level 1: Cadet

hi  i want the late waived for account number <account number removed to protect your privacy> we haven't been working as much and hence the late payment     

Keithbrad
Level 1: Cadet

Can anyone tell me I should be getting the 4 digit pin to use when I get a message to ring the 1800 241 787 number please?

Michelle6679
Level 1: Cadet

Has anyone else had issues changing their name with Telstra? I have been trying for almost seven years and multiple visits to local Telstra shop. Including every time I want to change my service. Now they want me to do it all again because name chang ...

larden
Level 1: Cadet

Spoiler  I am an aged pensioner who does not understand all this bull**bleep** you are serving up to your customers, i cannot get an answer to my of my questions, after being a loyal customer for over 50 years i will find a new provider for my phone ...

Ice-Dingo
Level 1: Cadet

So, went to pay my bill with my credit card - note a fee may apply.Stuff that, hit the PayPall button, and paid WITH THE SAME CREDIT CARD I was going to use anyway. No fee. Why? Punishing people who haven't set up an account with a third party to spe ...

Disgruntled14
Level 1: Cadet

Why after always being able to pay my phone bill via BPAY and I not being forced to set up direct debit and van only take up a new plan once it is set up? This is ridiculous and if it is not going to change then I will find another provider that does ...

Marie-Jean
Level 1: Cadet

So woke up this morning to find all my Telstra services restricted. Logged in online via my son's prepaid phone only to find I was 8 days late in paying a bill because my direct debit was suspended! I didn't authorise the suspension of my direct debi ...

PW15
Level 2: Rookie

I purchased a Samsung Active2 LTE watch in good faith. As far as I am concerned this is a Tripartite agreement between JB, Telstra and Myself. It turns out that JBHiFi and Telstra can collude to sell you a smartwatch that is LTE cellular-enabled know ...

Angel777
Level 1: Cadet

How long have I got to pay my Telstra bill once I receive it? Is it 7 days or something like that? I am a new customer and it's for the new month to month plan.

Elizabeth74
Level 1: Cadet
Bally1980
Level 1: Cadet

Hi I'd like to add 2 x nano sim cards to our account for my children's gps watches. How can I do this? 

Rosie987
Level 1: Cadet

I have had some success with a solution: call 132200 or 1800 461 799 to reach the menu and from there on just repeat the phrase ‘Complaints’ until they put you in a queue. It doesn’t work 100% of the time as the first time I tried they sent me the li ...

Danniellebeardm
Level 1: Cadet

I find it funny I get my services Unrestricted on Friday just gone And and now they are restricted again 

haystacks1
Level 4: Private Eye

Why am I being charged for Telstra Cyber Security Device Protect, when the offer was 2 months free ? I have not used it since the offer.

JJ4013
Level 1: Cadet

I have been trying to get the credit balance in my husband's estate account transferred to my account. I want to see if it has been done

Marchje
Level 1: Cadet
GOLDPANNER
Level 1: Cadet

We have been receiving bills via email for the previous resident for the past 18 months. How do we make it stop!!! <removed for your privacy>

LachlanG
Level 1: Cadet

Hi,   I have an account for internet services <account number removed to protect your privacy>  which is in credit. The problem is that this account is closed and I keep receiving account statements, which obviously tell me the account is in credit. ...

Ingy8
Level 1: Cadet

How can I setup my monthly recharge mobile account to coincide with the payment I make by auto debit pmt for the land line and internet?  

RobBowls
Level 1: Cadet

I've tried the support line without success.

ali2021
Level 1: Cadet

I need a copy of my bills older than 13 months. How could I get it?

Auss1eMumma
Level 1: Cadet

I recently purchased a new contract at the Telstra shop in Mudgee and a new Mobile phone, they told me to ignore the next bill (80 DUE NOW) and I will get the new bill on the 5/2/21 with all my new details. can you please confirm this thankyou.Mrs R. ...

LouOrtmann
Level 1: Cadet
JunaidAbrar
Level 1: Cadet

I want to transfer my mobile number from my company name to my own account. My employer has provided me an authority letter. I went to Telstra store and they asked me to submit application online. I submitted via email and hence no response after 24 ...

shorty21
Level 1: Cadet

Hi AllWe have a TIPT group with 3 digit xtn dialing, external calls in and out are ok but when calling internally (or transferring external calls) there is no voice coming through, any suggestions

Dragondude
Level 1: Cadet

I keep getting told by Telstra that I can't change the due date of my bills.  I get paid on the 15th of each month and I wanted to set up direct debit for the bill to come out on the 18th of each month to make sure the money is there. At the moment i ...

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