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A612
Level 1: Cadet

My account was transitioned to one of the new Telstra Pre-Paid plans during August 2021. I am experiencing multiple issues (system errors, auto recharge, tax invoices) when logging into my account, since migration of my plan to the new plan/system/pr ...

Chanbe
Level 1: Cadet

We have always had 2 mobile services on this account. The latest bill just received has 2 services but they are both against the mobile number <removed for your privacy> The one with just 363.17MB of data usage included should be against the number < ...

marylou1937
Level 1: Cadet

want last 6 accounts & payment records

grndmabrlw
Level 1: Cadet

My father has closed his telstra account and now has a credit sitting there. I have tried to phone Telstra but their billing help is closed and they said to go online, ha ha.  Anyone know how I can get dad's money back?

007Farmer07
Level 1: Cadet

To Telstra, I was wondering if my account is still under contract & if so for how long & how much would it be for me to cancel & leave.

derpasherpa
Level 1: Cadet

I am at my wits end with this total scam.I purchased a phone outright, which turned out to be faulty. It was a run around to get Telstra to admit that, but we finally came to a resolution and i went into a store to pick up a new device. The old one w ...

andrewjb1
Level 1: Cadet

I work for a USA based company for which I have a USA issued credit card to pay for expenses.  How can I set up an automatic payment where I use the USA card to pay $AUD90 for my internet and then another payment where i pay the difference, for foxte ...

Chineseguy34
Level 2: Rookie

Second year in a roll. I have problem with the device payout among. The device costs $1599. Monthly repayment is $66.62 and I had already paid 11 months ($732.82) plus $15.04 prorated from the day the contract started. So $1599 - $747.86 = $851.14. B ...

FizzlyAU
Level 1: Cadet

Telstra has taken 150 out of my account on two differnt occasions in the last two months and yet they say my bill is outstanding. i have the proof on my credit card statements. can anyone tell me where my moneys going? 

komboocha
Level 1: Cadet

Hi. Telstra has recently started sending me notifications by SMS regarding bill availability for my home internet, which is always paid in full by direct debit. The SMS notifications of bill availability are annoying and were never asked for. Any sug ...

Kelly53
Level 1: Cadet

I am not able to find anywhere within the telstra tools of where to set up direct debit. For small business. Telstratools is the worst platform I have experienced. I have set up direct debits for other suppliers this is just wasting my time.

Storin
Level 3: Gumshoe

So I recently made a change to account with Telstra. After months of trying resolve an issue, Telstra sends me email and says I need to set up direct debit.I then get a call from Telstra representative stating that must set up direct debit. When I re ...

Una2
Level 1: Cadet

Can send me email for conformation and amount due.plz

CizzChit
Level 1: Cadet

Our Telstra bill is being sent to our son's email instead of ours by mistake. We need to get the bill and while we have been able to pay it to date, it should not be sent to him.

rj32
Level 1: Cadet

Would it be better to have them emailed?

Squirrel6377
Level 1: Cadet
DG31
Level 1: Cadet

I would like to change my billing name, how is this done?

Maryh14831
Level 1: Cadet

I have a question regarding my bill. 

Mariebiscuit
Level 1: Cadet

When does my current contract end

joel3108
Level 1: Cadet

I'm about to upgrade by handset, but the model I'm ordering is on backorder.My question is - do I get charged for the new handset before I receive it?

LM359
Level 1: Cadet

I am trying to pay for a data plan but it isn’t linked to my account. I’ve only got the mobile number 

Johhnydolit
Level 1: Cadet

How do i get a copy of incoming SMS records from my post paid account?

DaffydJones
Level 2: Rookie

I'm trying to set up direct debit on my new account. Every "Set up direct debit" link I select displays the screenWhen I try on the My Telstra app it gets stuck on "LOADING" with the circle going around and around. I spent two hours on chat and had t ...

Kt4573
Level 1: Cadet

How do I get a credit payed back which was payed with bpay

Aardvarck
Level 1: Cadet

Hi All,This has been a pain since late in 2020. Have opened up a TIO complaint and spoken to a number of support staff with no success. In my "My Telstra > Settings" I have noted that my "Delivery method" is "Paper Bill" but I have not had a paper bi ...

007Farmer07
Level 1: Cadet

To Telstra, I was wondering if my account is still under contract & if so for how long & how much would it be for me to cancel & leave.

komboocha
Level 1: Cadet

Hi. Telstra has recently started sending me notifications by SMS regarding bill availability for my home internet, which is always paid in full by direct debit. The SMS notifications of bill availability are annoying and were never asked for. Any sug ...

joel3108
Level 1: Cadet

I'm about to upgrade by handset, but the model I'm ordering is on backorder.My question is - do I get charged for the new handset before I receive it?

DaffydJones
Level 2: Rookie

I'm trying to set up direct debit on my new account. Every "Set up direct debit" link I select displays the screenWhen I try on the My Telstra app it gets stuck on "LOADING" with the circle going around and around. I spent two hours on chat and had t ...

AnxiousConfuse
Level 1: Cadet

So, I updated my phone & plan a couple of months ago. My bills were usually sent & due on the 24th. I got my most recent bill today (25th), yet my Testra app says that I have an upcoming payment on the 11th (the 11th of June is when I updated my phon ...

Zonzu
Level 1: Cadet

I've just switched over to Telstra NBN from Optus NBN (since 2019).I've been charged a $300 NBN New Connection Charge which to my understanding is only charged when a new NBN connection is setup.Given I've had NBN for 2 years now and I would never ha ...

Chuck65
Level 2: Rookie

My employer has agreed to pay my mobile phone costs, my Telstra plan also includes broadband and my partners phone and I pay via direct debit how can I set this automatically for my employer to pay just my mobile costs.

Misty111
Level 1: Cadet

Why is it that I have to go to this app to ask question about Financial Hardship?And get bounced around for what? I requested an extension and Telstra says that I am overdue .When I already asked for the extension due to my wife being in Hospital and ...

Tracie22
Level 3: Gumshoe

I have been trying to get my 85 year old father connected to home broadband so he can watch Netflicks. We were told the connection would be a matter of weeks and the nbn contractor responsible for connecting the aerial to the roof of my father's hous ...

florence35
Level 1: Cadet

Seeking credit for outage time from 5/2/21 to 18/4/21  equals 72 days <removed for your privacy>

Debby1
Level 1: Cadet

Can you call me to discuss bill

m_k1
Level 1: Cadet

Hi. After reading the email sent to me by Telstra about the changes to customer accounts, I am unable to contact them using the 1800 number on the email. When I ring the message says that it is not office hours but does not tell me what office hours ...

SameSpatula
Level 2: Rookie

HiI noticed in my usage history (when logging on my account via Telstra website) that there are missing logs of calls and texts that I did, sometimes it's a few days missing entirely, i.e. there are texts sent on 21.04 and nothing until today, which ...

SOOCSI
Level 2: Rookie

I check my emails on a number of devices, and I noticed this scam email earlier this evening.This is how the email appears in Windows 10 default Mail program.   It claims to have come from telstra@online.telstra.com.au, displays an absurdly high bill ...

Wantinganswers
Level 2: Rookie

Hello wondering why a mobile phone plan taken out August 2019 at $50 plus $15 total $65 per month (phone purchased outright shortly after setting it up) has increased $10 per month to total $75 since January 2021 when I did not authorise that change? ...

Em53
Level 1: Cadet

Why has telstra not emailed or posted me my bill   Also I was charged on my credit card $25.00 Streamotion Pty Ltd which I looked up is Kayo Sports - there is no way that I have ordered this and who do I speak to to get this fixed otherwise I will ha ...

Michael9999
Level 1: Cadet

I closed my home phone/internet account with Telstra over 6 months ago which resulted in a credit balance of about $55 owing to me. Some months ago (January) I engaged in a chat session requesting the refund and was promised that it would happen, but ...

Hilltop45
Level 1: Cadet

Hi, I would like the last three mobile bills sent to my e-mail account please? And my future bills sent to the same. <removed for your privacy> I was alarmed to find not one but the last 3 months have not been received at my P.O.Box. As I have a paym ...

maroner
Level 1: Cadet

Dear Sir/Madam,                             How's things?,I just got my bill notice by email and and Telstra want's me to pay online and i still prefer going to my local post office or my local Telstra shop in person with my bill and pay instead as i ...

SupInfinity
Level 5: Eagle Eye

hi, why did telstra start using my id email address for billing, without asking, informing etc.  i had customer service remove a hacked ones yonks ago and left blank on purpose bc unable to opt out of email reminders. my bill is a hundred bucks in cr ...

Baldieboles
Level 1: Cadet

I have been billed with a Foxtel account that I have never sighned for

quarklady
Level 2: Rookie

Paid $25 unlocking fee on MARCH 4TH, told me 7-10 days then unlock code would be emailed to me. It's now 20 days and still nothing. No-one will say what the problem is, I have numerous Ref Nos, been escalated twice, hung up on, given broken promises ...

IFI
Level 1: Cadet

Hello I am currently experiencing the most frustrating situation as an I.T. professional, trying to provide support for a client that uses TELSTRA MISSION CONTROL, POP Business Mail.I have for months attempted to contact Telstra about starting the Mi ...

blah2
Level 2: Rookie

How do I cancel everything within Telstra. So far its taking me 8 months, 20 odd hours, 3 TIO complaints 200 odd emails. All I want to do is get rid of Telstra for ever so never have any dealings with them. Apparently you cant by the way, they get yo ...

Michelle6679
Level 1: Cadet

Has anyone else had issues changing their name with Telstra? I have been trying for almost seven years and multiple visits to local Telstra shop. Including every time I want to change my service. Now they want me to do it all again because name chang ...

larden
Level 1: Cadet

Spoiler  I am an aged pensioner who does not understand all this bull**bleep** you are serving up to your customers, i cannot get an answer to my of my questions, after being a loyal customer for over 50 years i will find a new provider for my phone ...

Ice-Dingo
Level 1: Cadet

So, went to pay my bill with my credit card - note a fee may apply.Stuff that, hit the PayPall button, and paid WITH THE SAME CREDIT CARD I was going to use anyway. No fee. Why? Punishing people who haven't set up an account with a third party to spe ...

Disgruntled14
Level 1: Cadet

Why after always being able to pay my phone bill via BPAY and I not being forced to set up direct debit and van only take up a new plan once it is set up? This is ridiculous and if it is not going to change then I will find another provider that does ...

Marie-Jean
Level 1: Cadet

So woke up this morning to find all my Telstra services restricted. Logged in online via my son's prepaid phone only to find I was 8 days late in paying a bill because my direct debit was suspended! I didn't authorise the suspension of my direct debi ...

PW15
Level 2: Rookie

I purchased a Samsung Active2 LTE watch in good faith. As far as I am concerned this is a Tripartite agreement between JB, Telstra and Myself. It turns out that JBHiFi and Telstra can collude to sell you a smartwatch that is LTE cellular-enabled know ...

Angel777
Level 1: Cadet

How long have I got to pay my Telstra bill once I receive it? Is it 7 days or something like that? I am a new customer and it's for the new month to month plan.

Elizabeth74
Level 1: Cadet
Bally1980
Level 1: Cadet

Hi I'd like to add 2 x nano sim cards to our account for my children's gps watches. How can I do this? 

Rosie987
Level 1: Cadet

I have had some success with a solution: call 132200 or 1800 461 799 to reach the menu and from there on just repeat the phrase ‘Complaints’ until they put you in a queue. It doesn’t work 100% of the time as the first time I tried they sent me the li ...

Danniellebeardm
Level 1: Cadet

I find it funny I get my services Unrestricted on Friday just gone And and now they are restricted again 

haystacks1
Level 4: Private Eye

Why am I being charged for Telstra Cyber Security Device Protect, when the offer was 2 months free ? I have not used it since the offer.

JJ4013
Level 1: Cadet

I have been trying to get the credit balance in my husband's estate account transferred to my account. I want to see if it has been done

Marchje
Level 1: Cadet
GOLDPANNER
Level 1: Cadet

We have been receiving bills via email for the previous resident for the past 18 months. How do we make it stop!!! <removed for your privacy>

LachlanG
Level 1: Cadet

Hi,   I have an account for internet services <account number removed to protect your privacy>  which is in credit. The problem is that this account is closed and I keep receiving account statements, which obviously tell me the account is in credit. ...

Ingy8
Level 1: Cadet

How can I setup my monthly recharge mobile account to coincide with the payment I make by auto debit pmt for the land line and internet?  

RobBowls
Level 1: Cadet

I've tried the support line without success.

ali2021
Level 1: Cadet

I need a copy of my bills older than 13 months. How could I get it?

Auss1eMumma
Level 1: Cadet

I recently purchased a new contract at the Telstra shop in Mudgee and a new Mobile phone, they told me to ignore the next bill (80 DUE NOW) and I will get the new bill on the 5/2/21 with all my new details. can you please confirm this thankyou.Mrs R. ...

LouOrtmann
Level 1: Cadet
JunaidAbrar
Level 1: Cadet

I want to transfer my mobile number from my company name to my own account. My employer has provided me an authority letter. I went to Telstra store and they asked me to submit application online. I submitted via email and hence no response after 24 ...

shorty21
Level 1: Cadet

Hi AllWe have a TIPT group with 3 digit xtn dialing, external calls in and out are ok but when calling internally (or transferring external calls) there is no voice coming through, any suggestions

Dragondude
Level 1: Cadet

I keep getting told by Telstra that I can't change the due date of my bills.  I get paid on the 15th of each month and I wanted to set up direct debit for the bill to come out on the 18th of each month to make sure the money is there. At the moment i ...

MummaBear24
Level 1: Cadet

Hi All, I set up a direct debit that did not go through (banking error) but I did not realise. When it was bought to my attention, I called & paid the overdue amount, was told my service restrictions would be lifted in 2 hours. It has now been 36 hou ...

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