Accounts & Plans

Billing & Payments

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
Advanced
image
  • All Posts
  • Answered
  • Unanswered
maroner
Level 1: Cadet

Dear Sir/Madam,                             How's things?,I just got my bill notice by email and and Telstra want's me to pay online and i still prefer going to my local post office or my local Telstra shop in person with my bill and pay instead as i ...

MarkHayward
Level 1: Cadet

Account number <removed for your privacy>

Storin
Level 2: Rookie

So I recently made a change to account with Telstra. After months of trying resolve an issue, Telstra sends me email and says I need to set up direct debit.I then get a call from Telstra representative stating that must set up direct debit. When I re ...

Jonong_5555
Level 1: Cadet

I am trying to pay my outstanding bill. But when I log into my Telstra account there is no payments there to pay. But I receive a text that I have outstanding amounts to pay. I have tried paying through phone, which did not work. I have also tried th ...

Krazykatie
Level 1: Cadet

telstra promised me a refund and now they r saying they don't my nbn speed is slow not getting what I played for for the last 11months they are ment to fix problem and refund me $990.00 but hadn't what am I ment to do next

stacks99
Level 1: Cadet

I want a copy of my full mobile call log including calls in and out for all of March this year [2021]. Some outdated (2012) google links suggest it can be done but the the current Telstra app and account login don't seem to support it.  Or maybe I ju ...

lightisdark
Level 2: Rookie

I tried to add my postpaid back to my android but carrier billing wasn’t a option?  I reset the whole phone and does not come up as a payment method. I chatted with google and he said his manager said Telstra stopped it and only Vodafone and Optus do ...

SatayBabi
Level 2: Rookie

Apologies posted this question in the wrong forum just now, hopefully this is the correct place Since late February when I added an NBN plan to my services, I have had multiple issues without resolution.

. Most functions within my services (pay bill, ...

MD282
Level 1: Cadet
Chay1
Level 2: Rookie

I paid my account before the direct debit. Will telstra take my direct debit wven though there is a nil balance on my account

MajorToole
Level 1: Cadet

For weeks, i've tried to "manage" my existing direct debit to update the credit card it charges FROM my corporate AMEX to my personal credit card. i cannot access the "manage" page. I get a 404 error or other similar message, whether i try in the Tel ...

Kayla33
Level 1: Cadet

Hello,This is now the third time I have experienced this issue.In February I purchased a new phone through Telstra and put that on a monthly plan. (I was paying off my old phone on a monthly plan previous) I was told that when I received my next bill ...

SupInfinity
Level 4: Private Eye

hi, why did telstra start using my id email address for billing, without asking, informing etc.  i had customer service remove a hacked ones yonks ago and left blank on purpose bc unable to opt out of email reminders. my bill is a hundred bucks in cr ...

Loosecanoe
Level 1: Cadet

Hey guys I’m on the small data plan (40G/month) I need more data but cannot seem to upgrade without paying off my device which I cannot afford. As I have exceeded my data, it is apparently slowed though I haven’t noticed, am I being charged for extr ...

Jimmy43
Level 1: Cadet

My mother has recently had a major health issue that means she will never be able to look after herself again. I applied for and was granted power of attorney via VCAT and want to be added as an authority on her account. I took the order from VCAT to ...

GoWo
Level 1: Cadet

In recent months I've had issues with the Visa "Click To Pay" option within My Telstra.

This is my preferred option, as it means I can pay my bill without a card processing fee.
Each time I attempt to make a manual payment, I'm prompted for my register ...

Baldieboles
Level 1: Cadet

I have been billed with a Foxtel account that I have never sighned for

miner100
Level 2: Rookie

Changed to a 365 day maxi prepaid in September 2020 but my online account view still shows long life plan (old plan) and charges for calls, data usage etc. Still shows expiring in September 2021. Who do I contact? Store or on line

TaraGman
Level 1: Cadet

Hello all. I would like to set up Auto Recharge but confused on what time of the day it charges to my card.  For example, I get paid Tuesday every fortnight between 8am to 12pm. I will like to Auto Recharge at around 12 pm or later. How do I know wha ...

DavidDEH7
Level 1: Cadet

Hi,I want to payout my contract early but want to keep my mobile phone with Telstra.  is that possible?

borgy01
Level 1: Cadet

I have credit in my Telstra account of $142, I just recently returned back from Optus after a year being on a family plan. My circumstances have changed and decided to go back with Telstra.  So when Telstra opened up my old account it was in credit o ...

maroner
Level 1: Cadet

Dear Sir/Madam,                             How's things?,I just got my bill notice by email and and Telstra want's me to pay online and i still prefer going to my local post office or my local Telstra shop in person with my bill and pay instead as i ...

SupInfinity
Level 4: Private Eye

hi, why did telstra start using my id email address for billing, without asking, informing etc.  i had customer service remove a hacked ones yonks ago and left blank on purpose bc unable to opt out of email reminders. my bill is a hundred bucks in cr ...

Baldieboles
Level 1: Cadet

I have been billed with a Foxtel account that I have never sighned for

quarklady
Level 2: Rookie

Paid $25 unlocking fee on MARCH 4TH, told me 7-10 days then unlock code would be emailed to me. It's now 20 days and still nothing. No-one will say what the problem is, I have numerous Ref Nos, been escalated twice, hung up on, given broken promises ...

IFI
Level 1: Cadet

Hello I am currently experiencing the most frustrating situation as an I.T. professional, trying to provide support for a client that uses TELSTRA MISSION CONTROL, POP Business Mail.I have for months attempted to contact Telstra about starting the Mi ...

blah2
Level 2: Rookie

How do I cancel everything within Telstra. So far its taking me 8 months, 20 odd hours, 3 TIO complaints 200 odd emails. All I want to do is get rid of Telstra for ever so never have any dealings with them. Apparently you cant by the way, they get yo ...

hk1985
Level 2: Rookie

I'm an existing Telstra customer with 3 numbers. I went to jb hifi to port a 4th number to telstra (from kogan)... all went smoothly. GREAT service. I also wanted to upgrade one of my existing plans, and also cancel one of my existing plans while I w ...

RR33
Level 6: Bloodhound

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

dwywit
Level 3: Gumshoe

After my wife & I separated some years ago and she moved out, we agreed to remove her name and services from the account - what's left is landline, ADSL, & my mobile. The bill comes to me via my email, and it's only my name on the bill. But if I call ...

Michellem
Level 1: Cadet

Received a suspension of services letter saying that we have an overdue account when we are on ongoing payment plan that has still been coming out of our account every Thursday. Has this happened in anyone else

Mbardan76
Level 1: Cadet

hi  i want the late waived for account number <account number removed to protect your privacy> we haven't been working as much and hence the late payment     

TLangley
Level 1: Cadet

Basically this guy called, started saying my IP address was being used illegally by others. Had me check my bank and email sites through w3c validator and then had me open up windows system command box to "secure" the sites. Is this legit? I'm gettin ...

NewScreenNameEh
Level 1: Cadet

I have a new NBN service that is currently linked to my old Telstra ID (has the old email address). Now, I created a new Telstra ID and I want the NBN service linked to this new id. How do I do that?

myshka256
Level 2: Rookie

Set up direct debit  2 wks ago, still say account not paid, have to pay manually?????

Allan-83
Level 1: Cadet

I have requested a refund of $31.23 from Telstra but has been ignored.Please advise an early resolution to this ongoing mess.

Graham72
Level 2: Rookie

Received a text message in December advising a satchel had been sent, to allow me to return my phone. No satchel arrived. Received a text this morning to say as I hadn't returned the phone within 14 days Telstra now take that as meaning I've purchase ...

Molar4M
Level 2: Rookie

When I visit this page to update my residential address after moving: https://telstra-retail.force.com/mytelstra/s/home-address I can only see a blank page (other than a telstra logo and a message advising "Please note, you will be logged out after 1 ...

Argee
Level 3: Gumshoe

Received my Telstra Bill today. Three issues -1. Gone up by 60 dollars, with no explanation on account.2. Says it includes an overdue amount. How can that be when Telstra take the money direct from my account automatically on the day they say they wi ...

dougord
Level 1: Cadet

I recently signed up as a new customer for telstra nbn + landline deal . When I chose my plan telstra says on the website that I get a $20 discount every month for the first 12 months  Well I just got my first bill & there is no $20 discount nor is t ...

Chris284
Level 2: Rookie

I recharged my mobile broadband a little less than a month ago (28/11) and haven't used it until yesterday. When I switched it on, it claimed there was no data left, even though there should have been 12Gb. I tried rebooting it several times, and eac ...

Jodi31
Level 2: Rookie

Hi, is it normal to be slapped with a major damage charge before returning when swapping phones under swap assure please? Considering I haven’t returned phone yet (have 14 days, don’t have return bag yet) and it’s actually in ‘like new’ condition. No ...

tIRANO
Level 1: Cadet

I am trying to get a alumi discount for ex staff with AGS No.Been to Telstra shop .Rung in three timestwice hung up on.3rd time told to go on line cannot find an application form online.Can you help meThanks Angelo

Millie65
Level 1: Cadet

Hi, I ordered an Iphone 12 Max and a plan online today and Ive recently received an email saying my order was cancelled? Just wanted to know why and if I'm able to reorder? My order number is #SBS51986035

Mother57
Level 1: Cadet

I don't want to pay ANOTHER $6 a month this is extorsion  

larden
Level 1: Cadet

Spoiler  I am an aged pensioner who does not understand all this bull**bleep** you are serving up to your customers, i cannot get an answer to my of my questions, after being a loyal customer for over 50 years i will find a new provider for my phone ...

Ice-Dingo
Level 1: Cadet

So, went to pay my bill with my credit card - note a fee may apply.Stuff that, hit the PayPall button, and paid WITH THE SAME CREDIT CARD I was going to use anyway. No fee. Why? Punishing people who haven't set up an account with a third party to spe ...

Disgruntled14
Level 1: Cadet

Why after always being able to pay my phone bill via BPAY and I not being forced to set up direct debit and van only take up a new plan once it is set up? This is ridiculous and if it is not going to change then I will find another provider that does ...

Marie-Jean
Level 1: Cadet

So woke up this morning to find all my Telstra services restricted. Logged in online via my son's prepaid phone only to find I was 8 days late in paying a bill because my direct debit was suspended! I didn't authorise the suspension of my direct debi ...

PW15
Level 2: Rookie

I purchased a Samsung Active2 LTE watch in good faith. As far as I am concerned this is a Tripartite agreement between JB, Telstra and Myself. It turns out that JBHiFi and Telstra can collude to sell you a smartwatch that is LTE cellular-enabled know ...

Angel777
Level 1: Cadet

How long have I got to pay my Telstra bill once I receive it? Is it 7 days or something like that? I am a new customer and it's for the new month to month plan.

Elizabeth74
Level 1: Cadet
Bally1980
Level 1: Cadet

Hi I'd like to add 2 x nano sim cards to our account for my children's gps watches. How can I do this? 

Rosie987
Level 1: Cadet

I have had some success with a solution: call 132200 or 1800 461 799 to reach the menu and from there on just repeat the phrase ‘Complaints’ until they put you in a queue. It doesn’t work 100% of the time as the first time I tried they sent me the li ...

Danniellebeardm
Level 1: Cadet

I find it funny I get my services Unrestricted on Friday just gone And and now they are restricted again 

haystacks1
Level 4: Private Eye

Why am I being charged for Telstra Cyber Security Device Protect, when the offer was 2 months free ? I have not used it since the offer.

JJ4013
Level 1: Cadet

I have been trying to get the credit balance in my husband's estate account transferred to my account. I want to see if it has been done

Marchje
Level 1: Cadet
GOLDPANNER
Level 1: Cadet

We have been receiving bills via email for the previous resident for the past 18 months. How do we make it stop!!! <removed for your privacy>

LachlanG
Level 1: Cadet

Hi,   I have an account for internet services <account number removed to protect your privacy>  which is in credit. The problem is that this account is closed and I keep receiving account statements, which obviously tell me the account is in credit. ...

Ingy8
Level 1: Cadet

How can I setup my monthly recharge mobile account to coincide with the payment I make by auto debit pmt for the land line and internet?  

RobBowls
Level 1: Cadet

I've tried the support line without success.

ali2021
Level 1: Cadet

I need a copy of my bills older than 13 months. How could I get it?

Auss1eMumma
Level 1: Cadet

I recently purchased a new contract at the Telstra shop in Mudgee and a new Mobile phone, they told me to ignore the next bill (80 DUE NOW) and I will get the new bill on the 5/2/21 with all my new details. can you please confirm this thankyou.Mrs R. ...

LouOrtmann
Level 1: Cadet
JunaidAbrar
Level 1: Cadet

I want to transfer my mobile number from my company name to my own account. My employer has provided me an authority letter. I went to Telstra store and they asked me to submit application online. I submitted via email and hence no response after 24 ...

shorty21
Level 1: Cadet

Hi AllWe have a TIPT group with 3 digit xtn dialing, external calls in and out are ok but when calling internally (or transferring external calls) there is no voice coming through, any suggestions

Dragondude
Level 1: Cadet

I keep getting told by Telstra that I can't change the due date of my bills.  I get paid on the 15th of each month and I wanted to set up direct debit for the bill to come out on the 18th of each month to make sure the money is there. At the moment i ...

MummaBear24
Level 1: Cadet

Hi All, I set up a direct debit that did not go through (banking error) but I did not realise. When it was bought to my attention, I called & paid the overdue amount, was told my service restrictions would be lifted in 2 hours. It has now been 36 hou ...

mtimchenko
Level 1: Cadet

Hello I would like to get same PDFs as you provide through the website but for the time period of > 5 month since today. In particular - I would like to download PDFs with "GST compatible tax report showing your usage and recharges" for the following ...

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit