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ihavenowords
Level 2: Rookie

I seriously have no words for this. I had a direct debit on my business account but the card had expired last month, so I paid the amount manually using another card (which is working). That was back on the 26th of August. A week after that I started ...

Olive8
Level 1: Cadet

Can I change my billing cycle so that my bill is issued on the 1st of each month?

zruk
Level 2: Rookie

The spreadsheet has not updated since yesterday morning. Is this a technical issue/glitz?

PaulNoo
Level 1: Cadet

I received an email from Telstra Notifications with the subject “Here's an estimate for your order (Order####)” at 3:49am this morning. I didn’t order an Apple Watch. Called but was hung-up on by the robot and sent an SMS.  Tried two chat sessions a ...

Worker
Level 2: Rookie

I had tried 2 times to cancel a mobile service through the "message service"
The 1st time i was told something would be done. I have heard nothing. No update, email, anything.
The 2nd time the person basically admitted they didn't know what to do.I rea ...

steve225
Level 1: Cadet

Hi i was wanting to stay at the $49 plan.  I went into a store but she said do it online.  Please advise how i do that.Kind regards steve

FrancesW
Level 1: Cadet

I recharged my prepaid mobile and paid $30, then set up a monthly recharge for the next month. The next day I was charged $30 again. I rang 132200 1800011487, sent a message, tried the "fast and easy" way to resolve my problem, with mytelstra.onelink ...

Tibbso
Level 2: Rookie

Approx 2+ years ago, I transferred a service away from Telstra and yet it is still listed on my account when I log in and the details say "Oops... Please try again later". Every time I have asked to have this removed from my Telstra account it is eit ...

tyres06
Level 1: Cadet

To date, I have received several text messages from Telstra stating that my most recent bill had NOT been paid. My Telstra Account billing section also states that this bill (for August) has Not been paid. However, I did pay this bill, using the onli ...

stevenjw
Level 4: Private Eye

I am the authorised person for my mothers old telstra account which was closed 5 years which was closed 5 years ago. I am trying to contact telstra to sort out the credit but by phone ino matter what I try i get an SMS sent to my telstra 24 App due t ...

RR33
Level 5: Eagle Eye

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

lyallp
Level 1: Cadet

My son is now 21 and still has a mobile phone in my account, for which I pay.Can I migrate his mobile service to his own Telstra account whilst leaving the remaining mobiles (of which there are 3) in my account.I don't want to change ownership of the ...

Del39
Level 2: Rookie

The amount per month was always 70$ for 100GB now it’s changed to 500GB I did no ask for any changes??

Jillriddla
Level 1: Cadet

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

BenoLane
Level 2: Rookie

Hi There - We had our connection changed to FTTC NBN in Feb, and yet our billing still shows as a cable connection, I've tried to use the virtual assistant to find no useful info.I've looked at the migrate plan under "change my plan" and the default ...

MarkMaleny
Level 3: Gumshoe

I had an ADSL prepaid broadband account with Telstra for many years. I am long out of contract. I closed it last month. The agent "Ash" told me I would get a $50 refund by cheque this month for unused credit. Today a new bill arrives from Telstra wit ...

DHa1
Level 1: Cadet

Hi, when i opened my account a month ago in your store, i set up direct debit, today i had an overdue email sent to me, when i log onto dashboard it says direct debit is set up, so i made a one off payment for the amount owing, now it says i may be c ...

Blonk
Level 1: Cadet

Hi I am just enquiring about a bill charge for early termination etc when I upgraded to my new phone. I have spoken to a telstra member from the call centre and opened a help case with REF No SR1-2600557491224. I am wanting the charges removed and an ...

FMXMum
Level 2: Rookie

on 19/4/20, I ported prepaid mobile to another provider; multiple MyTelstra app requests for assistance to get $79 (one months prepaid plan fee) credited haven't received any response; can't get passed auto response computer

Olive8
Level 1: Cadet

Can I change my billing cycle so that my bill is issued on the 1st of each month?

steve225
Level 1: Cadet

Hi i was wanting to stay at the $49 plan.  I went into a store but she said do it online.  Please advise how i do that.Kind regards steve

tyres06
Level 1: Cadet

To date, I have received several text messages from Telstra stating that my most recent bill had NOT been paid. My Telstra Account billing section also states that this bill (for August) has Not been paid. However, I did pay this bill, using the onli ...

tropicallover
Level 1: Cadet

I am taking this to Ombusdman. I have been through absolute disgrace during this year. Paid to Platinum and get outsources incompetent people from some other planet. The last effort was 5 hours long and was a disgrace. I fixed this myself as I cant b ...

Debs58
Level 1: Cadet

can I prepay my account by making direct debit payments?

Expd8
Level 1: Cadet

So when I was 'encouraged' to change plans when NBN came along, Telstra somehow split my account into 2, under 2 different account numbers. This led to a bewildering number of bills for varying amounts. So anyway having had 1 too many unhelpful inter ...

AndrewMeadows
Level 1: Cadet

How rubbish is this Telstra made a platform for us to outline how bad they are will be switching tomorrowwill not engage to fix problem that has taken a year of my life

Wanga1
Level 1: Cadet

My Tablet Plan expired a while ago but I am still being invoiced $29 a month for it. Is this a mistake? Thanks, Alan

5gTestRats
Level 2: Rookie

Why is it when Telstra (TM) change a plan to a cheaper rate, such as -$10 off per month and unlimited national and mobile phones calls included they leave me on my old plan.. i wish my electricity company followed this model..

LilL10
Level 2: Rookie

I'd love to know what the procedure for these two are and what security or proof of identiy you need to perform both? 1. Get a new post-paid replacement sim card?2. How to activate this new sim card?

Our community experts

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit