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Angry1982
Level 1: Cadet

Hi,I have cancelled my subscription in February but have noticed I am still being billed 3 months later. I have followed all links and all advice but still being billed. 

meitsme
Level 1: Cadet

how can i get my money refunded

Level 23: Superhero Smiley3
Level 23: Superhero

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Possum13
Level 1: Cadet

Like others I have used my offer to get Kayo, but Kayo cancelled as Telstra have not paid them even tough I went through them. Called but Telstar says they can’t this type of query now, this is hopeless

MrsKay
Level 1: Cadet

 I have contacted Telstra via phoned multiple times each to request a refund for an over-payment on my old account with this lodgment no 1-2465856439974.  They told me the refund has been processed will takes 14 days to receive and it's over a month ...

Skar
Level 1: Cadet

Your order number is: 1-2376655693014, 1-2395175039841

Can Anyone help, Telstra initially agreed to waive the NBN Connection Fee, then they canceled that order and raised a new one. Now they are charging me a connection fee. The account has DD setup b ...

Trevor46
Level 1: Cadet

Dear Sir/Madam I continue to receive Overdue Bills for the Home Phone (Number: <Removed for Privacy>) that was disconnected (the person that organised the NBN connection (Business) indicated the cancelation would be organised - please note; there sho ...

user119
Level 1: Cadet

I have submitted the filled in chown form along with my previous employer details (hhttps://www.telstra.com.au/content/dam/tcom/personal/my-account/pdf/chown-consumer-form.pdf) and also attached the 100 pts documents and sent it to both changeofowner ...

Just_nned_help
Level 1: Cadet

This is ridiculous. I have tried numerous times now to cancel an internet service I don't have. I have just been charged another month for a non existent service. The call centre reverts me to the app, which says it can't process my request online. I ...

Latelle
Level 1: Cadet

I need help from someone at Telstra. I have recently been getting scam calls from Serbia. I never answer them nor do I call back. Hahaha start laughing because today after I got off the phone to my partner I didn’t lock my phone and I put it in my ha ...

meitsme
Level 1: Cadet

how can i get my money refunded

RR33
Level 1: Cadet

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

hellooo18
Level 1: Cadet

Trying to cancel my xbox

JenOAG
Level 2: Rookie

HiI'm trying to view a bill prior to Oct 2017, however, I don't have any bills before this date, either in my email or on my account. The reason I need this is that I gave an old device to a family member but since it's so old I(Phone 6+) and he need ...

Highmage
Level 1: Cadet

You guys forgot to charge me for my mobile plan for six months then dumped all the bills on me in one go. When i signed up the guy promised that the first 3 months would be half priced but you have charged me full price for the first three months and ...

gb1517
Level 2: Rookie

I shut my account down in November before returning to the UK. I have since been sent several bills for amounts I do not owe. These have been passed over to The Probe Group, who have been harassing me for payment.  I have tried speaking with the live ...

SirJester
Level 2: Rookie

Trying to get charges reversed on my NBN/Fox Package bill. Cannot call as no one answers. Cannot use Chat as the stupid Codi just goes around in circles asking the same questions. Cannot even use 24x7 / My Telstra as it too goes around in circles the ...

Sc45
Level 2: Rookie

My account says I am overdue but I have a receipt from PayPal confirming payment. I have tried all avenues to contact someone but there is no way to help unless I'm  z new customer and not a loyal customer of 20 years +  . I appreciate vivid has made ...

AT_2020
Level 2: Rookie

I don't know if this is the right forum but there is no way I can reach the contact centres and the live chat keeps repeating with no solution.  The issue is - I have paid my bill for March and it reflects in my bank account however my this month bil ...

jhain54
Level 1: Cadet

So, I have cancelled my home broadband twice, yet still have wi-fi.  After the first call I was told I was a month in front on payments and I would be reimbursed after my account closed, which could take up to 48 hours. After a week of still having a ...

Level 23: Superhero Smiley3
Level 23: Superhero

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Possum13
Level 1: Cadet

Like others I have used my offer to get Kayo, but Kayo cancelled as Telstra have not paid them even tough I went through them. Called but Telstar says they can’t this type of query now, this is hopeless

MrsKay
Level 1: Cadet

 I have contacted Telstra via phoned multiple times each to request a refund for an over-payment on my old account with this lodgment no 1-2465856439974.  They told me the refund has been processed will takes 14 days to receive and it's over a month ...

Trevor46
Level 1: Cadet

Dear Sir/Madam I continue to receive Overdue Bills for the Home Phone (Number: <Removed for Privacy>) that was disconnected (the person that organised the NBN connection (Business) indicated the cancelation would be organised - please note; there sho ...

user119
Level 1: Cadet

I have submitted the filled in chown form along with my previous employer details (hhttps://www.telstra.com.au/content/dam/tcom/personal/my-account/pdf/chown-consumer-form.pdf) and also attached the 100 pts documents and sent it to both changeofowner ...

mooki17
Level 1: Cadet

im trying to purchase a new device but the residentialaddress that comes up is an old address I haven’t lived at for over 6 years and won’t allow me to change it to proceed with purchase. I’ve tried to change and lookwithin my account details and set ...

cambas01
Level 1: Cadet

Good morning,I cancelled Foxtel by telstra in march so that i was only paying for nbn. The last 2 months I've been still being charged for foxtel. How do i go about querying a bill without having to navigate through the deplorable app and without bei ...

IanJFe
Level 1: Cadet

I have returned to NightHawks. but still keep on receiving bills for them. I did and will not pay for something the iI am not using. How long does this take. Plus now I discover I have another $15.00 bill from who knows how long ago.. Get you act tog ...

baz-brian
Level 1: Cadet

Hi I ordered a prepaid mobile plan at the start of April (nearly 2 months ago) but have not received anything.  I wish to cancel this but can't seem to find away to contact Telstra about it.

Chris249
Level 1: Cadet

My number was illegally transferred to a business account and my personal account is closed. Now I have to complete a transfer request and wait for them to process at their convenience 

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