Accounts & Plans

Billing & Payments

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Level 1: Cadet

All i want to do is update my DD payment details - need an e-mail address.

Level 1: Cadet

Hi I have been charged an extra $56.13 on my last account.  I did not pay this as I need someone to explain why there is this extra charge.

Level 1: Cadet

Cote internet charge

Level 2: Rookie

Mum's been charged for Netflix... she could no way have connected the t-box, navigated, set it up to bill and signed up.  It's fraud or something else.

There are three possible email addresses that it might have signed up as including the main bigpond ...

Level 1: Cadet

I need to talk to someone 

Level 1: Cadet

After trouble-shooting, have been advised my speed is currently slowed (shaped) to a maximum of 256 kbps due to billing issue. I've re-booted modem multiple times, changed password on modem.  Online tech support advised me yesterday there was no barr ...

Level 1: Cadet

I have recently become the admin for our Telstra account but after several days still cannot get into the My Account page. I get the message: My Account isn't availableMy AccountWe're sorry but My Account isn't available right now How do I get into M ...

Level 1: Cadet

Does anyone know how to get through to someone at Telstra to request a credit on their phone/Internet bill?My ADSL line was suddenly disconnected for 3 weeks in August this year, so I had no home phone or internet service.It happened after I applied ...

Level 1: Cadet

I won't be able to return to Australia for a long time due to the outbreak, can I suspend my mobile phone and broadband service? As well as the fact that I have not used any Telstra service at all for the last twelve months, but am paying exorbitant ...

Level 1: Cadet

<removed for your privacy> We moved to a new NBN provider with our phone number ported over, mid June 2020, however, Telstra continue to bill us. I have attempted to contact Telstra to sort this but this has proved fruitless. We have now been issued ...

Level 5: Eagle Eye

Does anyone know how to resolve a billing issue. I cant get thru on the phone due to covid issues in the call centre. The online virtual assistant is crap.  

Level 1: Cadet

My son is now 21 and still has a mobile phone in my account, for which I pay.Can I migrate his mobile service to his own Telstra account whilst leaving the remaining mobiles (of which there are 3) in my account.I don't want to change ownership of the ...

Level 2: Rookie

The amount per month was always 70$ for 100GB now it’s changed to 500GB I did no ask for any changes??

Level 1: Cadet

Hi alli am trying to use the 24/7 app to request a credit/query bill for home service tech $135 who never came as was a typical Telstra nbn drop out problem.
It’s driving me crazy ...The app keeps saying due to covid can’t be used etc but also I can’t ...

Level 2: Rookie

Hi There - We had our connection changed to FTTC NBN in Feb, and yet our billing still shows as a cable connection, I've tried to use the virtual assistant to find no useful info.I've looked at the migrate plan under "change my plan" and the default ...

Level 3: Gumshoe

I had an ADSL prepaid broadband account with Telstra for many years. I am long out of contract. I closed it last month. The agent "Ash" told me I would get a $50 refund by cheque this month for unused credit. Today a new bill arrives from Telstra wit ...

Level 1: Cadet

Hi, when i opened my account a month ago in your store, i set up direct debit, today i had an overdue email sent to me, when i log onto dashboard it says direct debit is set up, so i made a one off payment for the amount owing, now it says i may be c ...

Level 1: Cadet

Hi I am just enquiring about a bill charge for early termination etc when I upgraded to my new phone. I have spoken to a telstra member from the call centre and opened a help case with REF No SR1-2600557491224. I am wanting the charges removed and an ...

Level 2: Rookie

on 19/4/20, I ported prepaid mobile to another provider; multiple MyTelstra app requests for assistance to get $79 (one months prepaid plan fee) credited haven't received any response; can't get passed auto response computer

Level 1: Cadet

Hello, I cannot setup direct debit. I log in to and click set up a direct debit. I click new bank account, and enter my account name, BSB, and account number. When I click submit I get an error: 'Sorry, an unexpected err ...

Level 1: Cadet

I won't be able to return to Australia for a long time due to the outbreak, can I suspend my mobile phone and broadband service? As well as the fact that I have not used any Telstra service at all for the last twelve months, but am paying exorbitant ...

Level 1: Cadet
Level 1: Cadet

When payment by PayPal is selected, payment is not processed and confirmation window redirects to  Problem is same/similar to this 2014 PayPal Problem Telstra, fix your PayPal API

Level 1: Cadet

this weekend I was about to upgrade my plan and remove some add ons, and I wasn't able to do it because it says my service is suspended, when its not, and it hasn't been suspended at all. Even 2 days ago I bought a pack of data, and now I can't remov ...

Level 1: Cadet

Hey guys,I was just wondering if there's anyway that I could pay off my phone with the accumulated credit rather than waiting it out?

Level 1: Cadet

Is anyone else having trouble paying their bill using online payments or my account.  I need to pay my bill by tomorrow and cannot log in or even use the pay my bill option as it keeps timing out on me. Thanks in advance

Level 1: Cadet

My account has been deducted twice on the same day for our internet/phone bundle. Two $360 payments have been taken.I have tried to contact Telstra but keep just getting a text instead of someone to talk too. please assist.

Level 1: Cadet

Why did Telstra change their site??!!  I cannot get into my bills anymore and won't allow me to check my credit amount!!! Please change it back!! 

Level 1: Cadet

I have had to place my Mother in a Nursing home in a permanent placement and need to terminate her Home phone / NBN internet service. It appears to be impossible to talk to some one and quickly resolve this.  I have to sell her house ASAP to pay for ...

Level 1: Cadet

We went into the Knox City Telstra store in June to cancel our nbn as we were getting the run around and needed it sorted as we were (and still are) working from home. While we were there we requested a credit for the internet that we didn't use, whe ...

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Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit